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Koons Ford of Annapolis
Annapolis, MD
1,557 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,557 reviews
April 19, 2025
Mike is a great service tech. Knows his stuff and can help with just about any issue. He keeps us appraised of repair status and we don't see any surprises when we get our bill. Knows his stuff and can help with just about any issue. He keeps us appraised of repair status and we don't see any surprises when we get our bill. More
by GerryE
Verified CustomerEmployees Worked With
April 19, 2025
My sales rep Darrick was excelkent. I was disappointed that everytime I bisited the showroom , nobody from the glass office ever came over. Even after spending clise to $80,000 nobody b I was disappointed that everytime I bisited the showroom , nobody from the glass office ever came over. Even after spending clise to $80,000 nobody besides Darrick thank us for the purchase. Being in the customer service business for over 40 years, Koons needs to improve. More
by jimmyk25
April 19, 2025
all service experiences are always very plesant and faily priced. and on time and well informed faily priced. and on time and well informed More
by PETE36
Employees Worked With
Other Employees :
BOBBY BAKER
April 19, 2025
Very helpful service tech, very prompt service, very honest advice - I had requested new brake pads, but they told me that I didn’t need them yet. honest advice - I had requested new brake pads, but they told me that I didn’t need them yet. More
by DOUGANNOPT
Employees Worked With
Kaleb frank-warren
April 19, 2025
This dealership is the best. They are so considerate. They arranged Valet pickup and it was just wonderful. I will always use this dealership to purchase and service my vehicl They are so considerate. They arranged Valet pickup and it was just wonderful. I will always use this dealership to purchase and service my vehicles More
by QWEENIE2
Employees Worked With
Paula
April 17, 2025
Mike Treas was especially helpful by quickly scheduling my MKX on 17 Mar 25 for the purchase of a new tire and installation. Mike has always been very reliable, and has helped me through resolving many ve my MKX on 17 Mar 25 for the purchase of a new tire and installation. Mike has always been very reliable, and has helped me through resolving many vehicle issues. Thanks Mike from Chester More
by CHETTGENBOT4
Employees Worked With
Other Employees :
Paula in scheduling - Very good, nice communication & follow up
April 15, 2025
My warranty ran out and my rep was able to get me a discount on what I had done. Plus he is always very polite discount on what I had done. Plus he is always very polite More
by SLLEIGHTON0
April 15, 2025
I had an absolutely fantastic experience at Koons when they recently serviced my Ford Bronco! From start to finish, Earl and Jordan went above and beyond to ensure my visit was seamless. Not only were the they recently serviced my Ford Bronco! From start to finish, Earl and Jordan went above and beyond to ensure my visit was seamless. Not only were they highly knowledgeable, but they also took the time to explain everything clearly, which made me feel completely at ease. Earl and Jordan's kindness and professionalism stood out, turning what could have been a stressful situation into a pleasant one. It’s rare to find a service team that genuinely prioritizes customer satisfaction the way they do. More
by KatherineMeyer
Employees Worked With
April 13, 2025
Courteous and very accommodating to assist me with whatever I needed. Brandon who sold me the car stopped to ask if I needed anything. whatever I needed. Brandon who sold me the car stopped to ask if I needed anything. More
by william.hehir1
April 10, 2025
The team did an excellent job with work, it was easy to schedule, efficient and communicated well during the entire process. schedule, efficient and communicated well during the entire process. More
by dab43210
Employees Worked With
