Koons Ford of Annapolis

Brandon did a great job with showing the vehicle and keeping in touch. However, there was a bit of confusion regarding what I owed, because they forgot to add in the extended warranty. I told them tat keeping in touch. However, there was a bit of confusion regarding what I owed, because they forgot to add in the extended warranty. I told them tat and they assumed me that the extended warranty was included. They then had to double back because I was right. Other than that, the experience was positive. The guys were friendly and seemed honest. More

Mike is a great service tech. Knows his stuff and can help with just about any issue. He keeps us appraised of repair status and we don't see any surprises when we get our bill. Knows his stuff and can help with just about any issue. He keeps us appraised of repair status and we don't see any surprises when we get our bill. More

My sales rep Darrick was excelkent. I was disappointed that everytime I bisited the showroom , nobody from the glass office ever came over. Even after spending clise to $80,000 nobody b I was disappointed that everytime I bisited the showroom , nobody from the glass office ever came over. Even after spending clise to $80,000 nobody besides Darrick thank us for the purchase. Being in the customer service business for over 40 years, Koons needs to improve. More

all service experiences are always very plesant and faily priced. and on time and well informed faily priced. and on time and well informed More

Very helpful service tech, very prompt service, very honest advice - I had requested new brake pads, but they told me that I didn’t need them yet. honest advice - I had requested new brake pads, but they told me that I didn’t need them yet. More

This dealership is the best. They are so considerate. They arranged Valet pickup and it was just wonderful. I will always use this dealership to purchase and service my vehicl They are so considerate. They arranged Valet pickup and it was just wonderful. I will always use this dealership to purchase and service my vehicles More

Mike Treas was especially helpful by quickly scheduling my MKX on 17 Mar 25 for the purchase of a new tire and installation. Mike has always been very reliable, and has helped me through resolving many ve my MKX on 17 Mar 25 for the purchase of a new tire and installation. Mike has always been very reliable, and has helped me through resolving many vehicle issues. Thanks Mike from Chester More

My warranty ran out and my rep was able to get me a discount on what I had done. Plus he is always very polite discount on what I had done. Plus he is always very polite More

I had an absolutely fantastic experience at Koons when they recently serviced my Ford Bronco! From start to finish, Earl and Jordan went above and beyond to ensure my visit was seamless. Not only were the they recently serviced my Ford Bronco! From start to finish, Earl and Jordan went above and beyond to ensure my visit was seamless. Not only were they highly knowledgeable, but they also took the time to explain everything clearly, which made me feel completely at ease. Earl and Jordan's kindness and professionalism stood out, turning what could have been a stressful situation into a pleasant one. It’s rare to find a service team that genuinely prioritizes customer satisfaction the way they do. More

Courteous and very accommodating to assist me with whatever I needed. Brandon who sold me the car stopped to ask if I needed anything. whatever I needed. Brandon who sold me the car stopped to ask if I needed anything. More