Koons Ford of Annapolis

We told the salesman we were just looking and this was our first dealership. We said we were interested in a Fusion and were shown a white one, we were interested in red. None on the lot. Salesman said our first dealership. We said we were interested in a Fusion and were shown a white one, we were interested in red. None on the lot. Salesman said he would check and found one we could get in 1 1/2 weeks and "if we did not like it we could refuse." He then told us that he would need to switch the plates on our trade in car to dealer tags. I was not comfortable and asked why, he said "technically the car belongs to Koons". How can that be when we had never agreed to buy a car from them and we would be 1 1/2 weeks before we could take possession of the new one. He said he would have to check and when he came back he said OK we could leave our tags on. Next we were taken to the accounting office for what I thought was just to find out what our payments would be. the next thing I know we are signing papers (our mistake). When a week later we got a great deal at Preston Ford (saving $6400 for the same car)we called the salesman and said we had already purchased a car to cancel the one he was ordering. Thinking this was the end I was surprised when yesterday I received a payment coupon from Ford Credit for a car we have never even seen. This company has some very deceptive business practices and I am very glad that we did not purchase our vehicle from them. More

I had a great expierence at this dealer. I purchased my first new car there ( mustang!! )and i got an excellent amount for my trade, which i was informed could be used as a down payment. My sales rep Steve first new car there ( mustang!! )and i got an excellent amount for my trade, which i was informed could be used as a down payment. My sales rep Steve was very nice to me and i will for sure come back in a few years for my new truck :) More

My expierence with this dealership was terrifc! My Sales Rep greeted me quickly, walked me through all the product information, answered all of my questions accurately (I had a lot!), and matched me the per Rep greeted me quickly, walked me through all the product information, answered all of my questions accurately (I had a lot!), and matched me the perfect truck. I walked out with a beautiful new Truck in a very timely manner :) I will definatley recommend this dealer!!!! More

I trade in my vehicles every 3 to 4 years, and this latest purchase was, by far, the best experience I have had. My hat goes off to everyone at Koons Ford of Annapolis, especially Vanessa who made the latest purchase was, by far, the best experience I have had. My hat goes off to everyone at Koons Ford of Annapolis, especially Vanessa who made the experience a breeze, and had my Taurus pulled up and waiting for me when I arrived. More

My experience at this dealership was a nightmare after buying a used Avalon from them Very deceptive & not honest about the claims they make about their used cars e.g claimed to have new wipers on all the buying a used Avalon from them Very deceptive & not honest about the claims they make about their used cars e.g claimed to have new wipers on all their used cars but not true They cheated me $600 More

I bought a used car from Koons in 2005 and it was never disclosed to me that the vehicle had been in an accident, with frame damage, in 2003. I called Koons in 2010 to trade in the vehicle and they wanted disclosed to me that the vehicle had been in an accident, with frame damage, in 2003. I called Koons in 2010 to trade in the vehicle and they wanted nothing to do with it. All they could give me would be $1000 for a car I paid $20000 for five years ago. Also, the vehicle was said to be 'certified' which means they knew exactly what they were selling and just hoping to get away with. Unfortunately for me, I'm stuck with a bad carfax on a beautiful car and Koons would like to sweep me under the rug. I will NEVER shop Koons again and I will NEVER recommend them to anyone! More

I went looking for a 2010 F150. I just came off a terrible experience with Darcars and was in no mood to play games. I had heard not too good things about Koons Annapolis, but I must say I was very h terrible experience with Darcars and was in no mood to play games. I had heard not too good things about Koons Annapolis, but I must say I was very happy when I left. The whole experience was straight-up. I had to work a little harder for a better trade-in, but I expect that. The only bad issue was some other salespersons arguing with each other, using pretty colorful language. If my wife had been with me, I would have left. My salesman was not present when that happened, but apologized profusely when I told him. I had my own financing, so no issues there. I did a lot of research before I went shopping. 6 months later and I am completely happy with my truck, and my experience there. I will return there this spring and give them first shot at selling me an Edge. More

You ever go someplace and it's like they are doing you a favor by taking your money? That's how I felt with my dealings with this car dealership. I went to look for a used car, preferably a Focus because i favor by taking your money? That's how I felt with my dealings with this car dealership. I went to look for a used car, preferably a Focus because i didn't have a whole lot of money and I wanted something that would be inexpensive but reliable. I looked around the lot and I will give them credit on this - someone came up to me in a short time and asked me what I was looking for. That's where the good service ended. I told him I didn't want to spend more than $8,000 which may not be a lot to him but it is to me because I am a student. He proceeded to show me cars that were in the $15,000 range and I told him that was twice as much as I wanted to spend. He said "don't worry, you can finance a better car. All you have to do is go longer in the term of the loan". I told him that wasn't the point and he said and I'm not kidding "What's your point then. Do you want to buy a cheap car or a good car?" I told him that I thought his approach was terrible and that I was going to leave. He then said for me to wait and that he would show me cars in the price range I was looking for. At that point I said that I want a good and inexpensive car and apparently they dont have that based on what he said before. I drove to Columbia and visited Apple Ford and got what I wanted and felt like a Queen the way I was treated by them. All I can say is that maybe I just got a bad salesmen or whatever but based on what I have read on here, it seems I am not alone with my bad experience. More

Young salesman I thought I could trust, and his finance guy, snuck in a $2700 extended warranty with the clear implication that they were giving it to me without charging for it. My fault? Yes, because I guy, snuck in a $2700 extended warranty with the clear implication that they were giving it to me without charging for it. My fault? Yes, because I looked at the paperwork but didn't really pay attention to the loan amount while I chatted away with the business manager and signed on the dotted lines. I'm going to leave out a lot of the details leading up to the deal because it would take too long to explain, but here is the bottom line: when a salesman comes to you with a monthly payment scrawled on a plain piece of paper, ask right then and there to see the loan amount and what's included in it. The business manager here is very nice and very detailed and you don't want to get into a personal conversation and forget to look at your loan amount before you sign the paperwork. My bad. More

Great experience purchasing a vehicle for my daughter. We found an Escape Hybrid on their website and called in to inquire about the availability. I spoke with Mr. John and scheduled an appointment to te We found an Escape Hybrid on their website and called in to inquire about the availability. I spoke with Mr. John and scheduled an appointment to test drive. He was a pleasure to work with and was very knowledgeable about the vehicle, even more so than me, and I'd been researching the vehicle for many months. Everything about the purchase was easier than I had thought it would be. Mr. John was great, as was the young lady Mrs. Heather who prepared my paperwork. I would definitely recommend this dealership to anyone looking to purchase a vehicle. More