Koons Ford of Annapolis

Beata Brodal Johnson is the bomb. I had my car stolen on 6/18 and totalled 6/21. I needed a car and was interested in either a Fiesta or Focus. I contacted Beata on or about Saturday, 6/25th. I decided o 6/18 and totalled 6/21. I needed a car and was interested in either a Fiesta or Focus. I contacted Beata on or about Saturday, 6/25th. I decided on a Focus but really wanted a 2012 Focus Se Hatchback Glass Crystal Metallic color (a color not easy to find) and I needed to keep the price down. I met Beata today 7/5 and I will pick up my 2012 Focus SE Hatchback Glass Crystal and my monthly payment (which includes maintenance and extended warranty) on Friday. What a wonderful experience and I know it was to the hard work of Beata and Koons Ford Annapolis that my life is a little brighter because Beata cared, understood and made it happen. Thank you, Beata--all my friends, co-workers, family members and neighbors will know -- check out KoonsFord Annapolis and ask for Beata. More

Beata is a very pleasant and helpful sales person. She helped me find the perfect car I was looking for. Her and her finance team went above and beyond to get me the best price. I highly recommend going t helped me find the perfect car I was looking for. Her and her finance team went above and beyond to get me the best price. I highly recommend going to see Beata at Koons Ford of Annapolis. More

I traded in my 2005 Jeep Liberty for a 2008 Ford Escape in April 2011. My boyfriend who helped me with the purchase called the dealership prior to our drive up to Annapolis to see if the vehicle we had se in April 2011. My boyfriend who helped me with the purchase called the dealership prior to our drive up to Annapolis to see if the vehicle we had seen online was still available (you never know!) and luckily it was. Beata answered the phone call and was very informative about the vehicle, we let her know we would be there by 12pm. When we got to the dealership, a salesman approached us and greeted us right away. We asked for Beata since she had previously helped us over the phone and the gentleman let her know we had arrived. Even though she was already working with a customer, she came out, greeted us and said she would be right with us. We probably waited about 10 minutes before Beata came back with the key for the vehicle we were interested in and apologized for the delay. She set us up with the vehicle for a test drive while she finished up with the customer she was with. After driving the Escape for about 10 minutes, I LOVED IT! I was really looking forward to making the purchase but was worried about the financials. Beata has just finished up with the previous customer when we got back, so we were able to sit down and talk about the purchase. Beata was very helpful during the negoiations for the purchase, I was able to spend less than I anticipated spending and she even had the finance department look for a better loan than the one I had already qualified for. During the whole process of this vehicle purchase, everyone I encountered at the dealership was extremely and helpful. Beata and Heather in the finance department were amazing during the process. I will definitely keep this dealership in mind for any future purchases. More

I wouldn't normally rate a dealership but I also normally don't come out of one feeling that I go the best deal. My salesman, Ron Bergsmith, was great. I recently bought a Ford Edge and I was on the fence don't come out of one feeling that I go the best deal. My salesman, Ron Bergsmith, was great. I recently bought a Ford Edge and I was on the fence about what car/SUV I really wanted. He helped me navigate through the different options until I was confident which one I wanted. He was very patient, let me test drive a few cars and clearly explain the advantages to each one. I am very happy with the choice I made, the dealership and of course my salesman, Ron Bergsmith. I would recommend this dealership to anyone! More

Beata was very helpful in working to find the best automoblie for our family. She went above and beyound to find a SUV with all the extras we were looking for. Once that was done she and her finance d automoblie for our family. She went above and beyound to find a SUV with all the extras we were looking for. Once that was done she and her finance department helped to get the price in line for the budget we had. More

Our family is looking for a new vehicle. At the same time, we cannot decide if we want to sell our current vehicle ourselves or trade it in with the purchase of a new car. I put in an online inquiry an time, we cannot decide if we want to sell our current vehicle ourselves or trade it in with the purchase of a new car. I put in an online inquiry and I had immediate emails and phone calls from Mr. Lewis. At this point the customer service was great. Mr. Lewis persuaded me to go into the dealership and have one of HIS appraiser's take a look at our car so that way I had all the information I needed to move forward with our purchase. I stopped by the dealership and I was met by a sales associate who did try his hardest to entertain me while I was there for about an hour or so. He showed me a few models that we were interested in while his manager took a look at our current vehicle. Mr. Lewis was nowhere to be seen. When we returned from our walk around the lot, I waited at a table for about 10 minutes by myself, only for the sales associate to return and tell me that they weren't able to give me a number on the trade unless I wanted to wait around for another hour or so he wanted me to commit to come back on another day when we could wrap everything up. I told them I was not going to commit to anything until I had the information I was promised. I left the dealership and immediately call Mr. Lewis. He acted very surprised in what had happened and sounded sincere that he was going to get to the bottom of it and give me a call back by the end of the afternoon. It's been a week and I have called multiple times as well as emailed 3 times and I have yet to hear ANY response from Mr. Lewis, Internet Sales Manager. I have been followed up by the sales associate, but I feel that this is above his head. He did refer me to one of his managers and when I spoke with him, he told me that he did not want to give me a number so I could go shop it against them. So basically, they didn't want to work with me unless I committed to working with them. I feel like dealing with Koons Ford was a complete waste of time and if we are to purchase a Ford in the future, it will not be from them. More

My happy experience with Koons Annapolis is definitely thanks to Mr. Steve Thrower; he provided the perfect combination of laid back attitude and snappy attentiveness. Steve furnished speedy service, thanks to Mr. Steve Thrower; he provided the perfect combination of laid back attitude and snappy attentiveness. Steve furnished speedy service, helpful attention without pressure, was knowledgeable enough about the product to quickly answer any questions I had and was savvy enough about the purchase process to make sure I got what I wanted when possible, right away. Additionally, with sharp and wiley attention, Steve figured out what I really wanted, made it available for my final test drive and let the car sell itself. Extra respect for craftiness. Finally, Steve gets bonus points for orchestrating the entire sale from start to finish. Rather than walking away once the sale was made, he made sure the 'finance guys' knew exactly the deal we had decided upon, which options I wished to purchase and which options I didn't and he made sure they knew that I was trying to wrap up the purchase quickly before getting to work on a Monday morning. The car was programmed with my cell phone before I finished signing the contracts and the arrangements were made for me to get my new baby home when I was ready to go. A+: a perfect sales experience for a hard-to-please, but no-fuss gal like me. More

I have been working with Ronnie for 2 years now and i run a fleet of 67 trucks 43 being fords and 7 coming from Ronnie and Koons Ford of Annapolis in the last 18 months. I will be the first to tell you he ha a fleet of 67 trucks 43 being fords and 7 coming from Ronnie and Koons Ford of Annapolis in the last 18 months. I will be the first to tell you he has been great to deal with and one of the issues he really helps me out with is getting me in and out without the time consuming process of purchasing a new vehicle, I value my time when it comes to business and this is why i call on him. Anymore i just email him and tell him what i need and his reply is always IN STOCK AND READY TO ROCK! I stop in the paper work is ready and i meet with financing ,sign a few papers and i am done. Now the best part when i need service i call him and he says do you need a loaner typically i say no but it is there if i need it, He takes it in to service for me and its taken care of.Its been the best new truck purchasing relationship i have had in 24 years of being in Business. Mike with Chesapeake landscape&Design 1 800 659 6868 More

If it wasn't for Ronnie I probably would not have bought my Expedition.The fist person I dealt with was not helpful at all, all he wanted to do was sell me a car and get me out the door. Ronnie is the man t my Expedition.The fist person I dealt with was not helpful at all, all he wanted to do was sell me a car and get me out the door. Ronnie is the man that made the deal work!!! He really went out of his way for me and I will buy another automobile from him in the future!! More

I truly enjoyed my purchase of 3 different vehicles at Koons Ford of Annaplois. The staff is friendly and works hard to get you the deal you want. All of my purchases 1 used and 2 new were all purchased f Koons Ford of Annaplois. The staff is friendly and works hard to get you the deal you want. All of my purchases 1 used and 2 new were all purchased from Ron Johnson. I recommend Ron to all of my friends and everyone of them has commented on his willingness to help them. Thanks Koons, and thanks Ron! More