Koons Arlington Toyota

I've bought around 7 vehicles in my lifetime. My experience with Koons Toyota in Arlington was hands down the BEST one I have ever had. I started an email dialogue with Oscar on Friday morning. It w experience with Koons Toyota in Arlington was hands down the BEST one I have ever had. I started an email dialogue with Oscar on Friday morning. It was never pushy. We set a time and for Saturday and I listed the different vehicles I wanted to test drive. When I arrived, he was ready. The vehicles had been pulled and were right there. While we test drove the vehicles, we actually talked. He never got "salesy" on me. I asked questions; he answered them frankly. I never felt pushed in one direction or the other. I ended up selecting a vehicle different than the one I had chosen. I thought I wanted and FJ Cruiser, but ended up with a Tacoma. My car was appraised while we were driving. They showed me the reasoning for their offer, which was more than fair. This whole process was a conversation, a professional conversation. In the past, I was made to feel "lucky" for the offer on my trade in. Here, it was a business transaction where I was treated like an adult. The paperwork was almost completed by the time all of this transpired, not as a "get it now, we can't offer this another time", but rather not to waste my time. The exact vehicle I wanted was not on the lot. They didn't try to push their stock on me. They found EXACTLY what I wanted at another dealership and had it delivered. I can honestly say that I enjoyed every moment of the experience. As long as I live in VA, I will never buy a vehicle anywhere else. Joe Little, Arlington More

Both gentlemen were very informed about the products and extremely helpful with regard to our special issues. We needed a vehicle that would transport a concert harp and Sherko was helpful in determining wh extremely helpful with regard to our special issues. We needed a vehicle that would transport a concert harp and Sherko was helpful in determining which vehicle would be appropriate. We were also in a bit of a hurry and they were very efficient. More

Oscar was very thorough with the information he conveyed, presented all of the options to us, was transparent about the pricing versus amenities, etc. We had a great experience at Koons and felt that the st presented all of the options to us, was transparent about the pricing versus amenities, etc. We had a great experience at Koons and felt that the staff was professional, friendly and willing to work with us! I'd definitley recommend the Koons Arlington Toyota team and especially Oscar Canales. More

The dealership provided excellent service and most importantly fair in pricing. We negogiated the price on line and the dealership had the vehicle ready on arrival. importantly fair in pricing. We negogiated the price on line and the dealership had the vehicle ready on arrival. More

Chetan Chavan was a first rate professional in managing our vehicle needs. We recently purchased a 2011 Highlander -- a significant investment. Additionally I recently returned from nearly a decade overse our vehicle needs. We recently purchased a 2011 Highlander -- a significant investment. Additionally I recently returned from nearly a decade overseas and so having a knowledgeable sales associate and ability to work details by phone were paramount. Chetan fit the bill completely. He was patient and focused on our requirements throughout the purchasing experience. Because I was overseas we completed application and payment arrangements over the telephone. Chetan worked our details in a first class manner. And after taking delivery of the vehicle when our permanent plates / registration did not arrive on time and with the temporary plates due to expire, he personally delivered the permanent plates and registration. From reception on the first day we went to look at a vehicle, to delivery and afterwords he was top notch. Will return to Arlington Toyota for future Toyota purchases. More

Being my first car purchase I was extremely nervous about the commitment I was about to embark on. Oscar was very positive and comforting that my outcome would have a positive turn out. Overall I was pleas the commitment I was about to embark on. Oscar was very positive and comforting that my outcome would have a positive turn out. Overall I was pleased with the time and dedication that was provided for me by both Oscar and Richard. Richard explained my options when it came to the finacning portion of the deal and even went above and beyond to accomdate my financial needs. I am very pleased with the quality of service that was provided and hope that the next person will experience the type of customer service I encountered. More

The individuals we met and transacted business with were friendly, open and knowledgeable. We were treated fairly and left with the impression that the organization was well run and consumer oriented. We fe friendly, open and knowledgeable. We were treated fairly and left with the impression that the organization was well run and consumer oriented. We felt that this dealership could be trusted to deliver on contracts for extended maintenances and warranties and that the work would be done well because of the quality of the people we met. We will recommend this dealership to other interested in a Toyota product. Regards, John F. Griffith More

We really appreciated Oscar's no nonsense, straightforward approach and the dealership's strightforward pricing and sales techniques. No gimmicks or add-ons or other distractions. Friendly s straightforward approach and the dealership's strightforward pricing and sales techniques. No gimmicks or add-ons or other distractions. Friendly staff and management and knowledgable. We had a hard-to-find Prius in a week More

We came in and they got us in a car after another koons said it was sold.. Rudy and Al were fantastic. We had some problems with the vehicle and you guys put us in a loaner and took care of us... thank you said it was sold.. Rudy and Al were fantastic. We had some problems with the vehicle and you guys put us in a loaner and took care of us... thank you guys for everything... we even got free gas! Ty Rudy and Al... More

My local Toyota dealer is 5 minutes away, but their asking price indicated they saw "Chump" across my forehead. I feel I got a fair price at Koons. They also gave me a fair trade-in value for my old c asking price indicated they saw "Chump" across my forehead. I feel I got a fair price at Koons. They also gave me a fair trade-in value for my old car, sight unseen. I also appreciated the honesty when I received a rebate,as I had paid too much taxes and tag fees. The only negative I have is the dealership is over 3 hours drive away. Chetan Chavan was VERY courteous and straight forward. Jim Hemphill More