Koons Arlington Toyota

Service department has twice in a row not honored appointments I've scheduled. First was simply to mount a tire, but when I came back 2 hours later they hadn't even started the work. Then, earlier appointments I've scheduled. First was simply to mount a tire, but when I came back 2 hours later they hadn't even started the work. Then, earlier this week, I dropped my car off for routine service at 10:30 am, then got a call mid-afternoon asking me if I could leave my car overnight because once again no one had even looked at the car yet! I said no, had a friend drive me back to the dealer, and decided it's time to find other options. More

Technicians were helpful. and knowledgeable.I always get excited when i go to Koons Arlington. and knowledgeable.I always get excited when i go to Koons Arlington. More

Great customer service and they have great team who really tries to keep the customer happy and i really appreciate David’s support who always update me regarding my car really tries to keep the customer happy and i really appreciate David’s support who always update me regarding my car More

KOONS Toyota Arlington provided Great🎖Custmer Service with my 2024 Camry. Product Specialist, JOHN FETTY even made sure everything from my previous vehicle was in my new one. No small feat because I ke with my 2024 Camry. Product Specialist, JOHN FETTY even made sure everything from my previous vehicle was in my new one. No small feat because I keep my "fair share" of vehicle emergency equipment in the trunk (😁) -- "just in case". Overall, it was a good experience. Thank you! More

Juan from Koons Arlington Toyota was very helpful, patient, and understanding throughout the process. I'm a very satisfied customer. Juan did an excellent job. patient, and understanding throughout the process. I'm a very satisfied customer. Juan did an excellent job. More

This is my second new Toyota Corolla purchase and first time at Koons Arlington Toyota. The sale associate, Valerii, was very professional. There was minimal up-sale and I didn't feel pressured dealing wit time at Koons Arlington Toyota. The sale associate, Valerii, was very professional. There was minimal up-sale and I didn't feel pressured dealing with finance and insurance. The extended warranty and care packages were explained in good detail. I didn't get any of these because that was my original plan but I appreciate the information. More

Very helpful, reserved the vehicle for me on the phone. delivered it with a minmum of fuss delivered it with a minmum of fuss More

Very satisfied with customer service. Valeriy and Sergei did a great job to help me. Valeriy and Sergei did a great job to help me. More

Very efficient and helpful service . Explains the repairs very well. I appreciate the complementary rides service. Explains the repairs very well. I appreciate the complementary rides service. More

Mgr. Stole sale away from my Salesman by stalling on service records! I shouldn’t have to go through my local Toyota dealer to find out what Koons Toyota Stole sale away from my Salesman by stalling on service records! I shouldn’t have to go through my local Toyota dealer to find out what Koons Toyota had access to..??!! the delay lost me the sale. When you are deciding on buying a car out of state their should be set of guidelines the dealer should follow. 1) Transparency ie Records of past servicing to know what has been done. 2) Checklist of what has been checked & completed to vehicle from service department not just a $250 detail, oil & filters change w/ smog chk for $1200. ie % of brakes, depth of tires tread & date code, Battery check ie date & voltage under load etc. Normal dealer service point inspection results for potential to weigh to decide as not able to even test drive. Also didn’t allow me to put a $500 hold till I found out what I needed to make decision. Smokescreen Stalling was clearly tactics here for mgr. to sell it to a friend from under my Salesman..!! My local Toyota dealer was shocked by this… Thanks for wasting my 3 days of my Time… Oh & it’s still on every online site so as to troll for suckers w/ we just sold it but we have… ie JTEDC3EH2D2014433 is the Bait hi hy btw. If a dealer is going to advertise to potential out of state buyers then they should be transparent vs take it or leave it attitude and I will give you to the count of 3 tactics… I would expect this from a local non Toyota dealer.. Shameful .. the owner hopefully will hear about this as sometimes this is what it takes for positive change.. -Richard Pitt More