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Koons Arlington Toyota
Arlington, VA
485 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 485 reviews
April 22, 2025
Unlike in the past, my recent experience was not a good, including: - the confirmation email had incorrect information; - the pick-up was over an hour later than scheduled; - I received a call with an up including: - the confirmation email had incorrect information; - the pick-up was over an hour later than scheduled; - I received a call with an update ... on the wrong vehicle; - I had two coupons, one for each of the recommended services, but after the work was complete, was told that Koons's system could only accept one; - It took over 90 minutes to have my car returned, which made me late for an appointment that evening; - The next day, I was told I had been undercharged and was sent another charge after paying the first one; - I shared these frustrations over the phone but never heard back about them. I know I could get similar work done at other places at a lower cost, but have been willing to pay more for good service. This felt like paying more for poor service. More
by RAV4 Owner
Employees Worked With
I do not have the names of everyone.
March 23, 2025
Fantastic service and very helpful. Always find the best solution to repair my car. Excellent service. Friendly staff who show me what they have done . Always find the best solution to repair my car. Excellent service. Friendly staff who show me what they have done . More
by Ali_alrasheed986
Employees Worked With
Christian Gudiel
March 12, 2025
No gimmicks ,straightforward , excellent service . No gimmicks ,straightforward , excellent service . No gimmicks ,straightforward , excellent service . No gimmicks ,straightforward , excellent service . No gimmicks ,straightforward , excellent service . More
by anis_enothman
Employees Worked With
Oscar Canales
March 08, 2025
I had a terrible experience and will not come here again. I paid over 300 for a 2 year service agreement and when I brought it in they told me I had at least 1000 dollars or maintenance needed not covered b I paid over 300 for a 2 year service agreement and when I brought it in they told me I had at least 1000 dollars or maintenance needed not covered by the service agreement. And to add insult to injury they lose my USB cord that I use to plug into android auto, and they shrug their shoulders about it. More
by vikvader
Employees Worked With
Oscar Canales
February 27, 2025
I purchased a RAV4 on Dec 6, 2024 and within 62 days the engine light came on and I had to get a catalytic converter for $1475, all before I could make my first car payment. How could the dealership not kno engine light came on and I had to get a catalytic converter for $1475, all before I could make my first car payment. How could the dealership not know this before the car was for sale. I had been assured by the Salesperson that all major parts were newly replaced! VERY MUCH DISAPPOINTED!! More
by Cocoapearl
Employees Worked With
Mohammed Benallai
