Koch 33 Ford

Faced with an odd emergency & new to the Lehigh Valley, i chose Koch bc it was on the AAA list. Walt was the rep who helped me, & I do mean helped. His attitude was patient & kind, explaining so that I could chose Koch bc it was on the AAA list. Walt was the rep who helped me, & I do mean helped. His attitude was patient & kind, explaining so that I could understand why my car would not go in reverse. Brian also was very pleasant & patient. More

I had a blown radiator hose and they took advantage of me, charging me $1093 to replace 3 hoses and flush and refill the cooling system! Plus $332 to replace the belt. Stay far away! me, charging me $1093 to replace 3 hoses and flush and refill the cooling system! Plus $332 to replace the belt. Stay far away! More

Friendly, honest inspection service with easy online scheduling, video summary from technician and quick turn around. Erika and service advisor team have always been nice to work with over the years. I’ scheduling, video summary from technician and quick turn around. Erika and service advisor team have always been nice to work with over the years. I’m particular about where I take the Mustang. This is one of the few places I trust. More

Excellent service. Great personal. Really fast service. They send me a video explaining everything in my car. Totally recommended. The waiting seats area are cleaned. They send me a video explaining everything in my car. Totally recommended. The waiting seats area are cleaned. More

Their truck repair shop did a great job on short notice to repair my diesel Excursion. It was a pleasure to work with Tom Bisbing. to repair my diesel Excursion. It was a pleasure to work with Tom Bisbing. More

Andrew Hannula was awesome . He was really helpful and extremely polite. he did everything he could to help me out . I would recommend him to everyone. extremely polite. he did everything he could to help me out . I would recommend him to everyone. More

Everyone was helpful and we were pleased with the deal that we got on the 2021 Explorer. Safety precautions were taken in response to covid. that we got on the 2021 Explorer. Safety precautions were taken in response to covid. More

Gracias por atenderme y resolver mis dudas y encontrar la solución a mi problema. Estoy satisfecho con las opciones q me dieron y mi carro solución a mi problema. Estoy satisfecho con las opciones q me dieron y mi carro More

I was interested in a 2013 Ford F-150 with high miles. The initial phone call I spoke with Jim B. manager. Jim was very informative about the truck. I ask for more pictures of the truck since I live 70 The initial phone call I spoke with Jim B. manager. Jim was very informative about the truck. I ask for more pictures of the truck since I live 70 miles away and did not want to arrive and there was a piece of junk.Jim passed me off to Gabe. Gabe called me and sent me a video and answered all of my questions . When I arrived at the dealership the truck was as described . Bottom line is they were not pushy in the least and would help you in any way possible.The whole process was as smooth as can be. Clinton in sales and Bill the finance manager was also involved in the transaction and were both great. I got a great deal on a great truck. 5 stars More

Service tech arrived right on time. Love the at home tech service. Brian was very knowledgeable and friendly. I will be using this service in the future service. Brian was very knowledgeable and friendly. I will be using this service in the future More