Koch 33 Ford

I made an internet request on a 2011 Toyota Tacoma, then was contacted by Patti to take a test drive. I arrived, but the cost was too high because this truck had all the options, many that I didn't need, so was contacted by Patti to take a test drive. I arrived, but the cost was too high because this truck had all the options, many that I didn't need, so I left without a truck. I was called by a sales manager a couple of days later to see what he could do for me. I was surprised, but told him the truck was more than I needed, so he was willing to find me one that suited me best. I then noticed they just got one on their lot that had exactly the options that I wanted, but was far from "loaded". This manager sent me an email with a quote for the truck, which included approx $1700 off sticker price. I brought the email with me just in case, when I went to drive it. Much to my surprise, there was no "funny stuff" when I got there. Just a good deal with an upstanding sales manager (I can't remember his name). He also just gave me the keys and said to come back when I was done test driving it. Jim K was my salesman and he was a good guy. There was never any pressure except when the credit guy tried to sell me the extended warranty. After telling him that I trade cars every few years, he was still persistent. I refused the warranty, but he didn't go down without a fight. Overall, it was a very good experience because of the way the manager went out of his way to get me the truck I wanted at the price I wanted to pay with no hassle. More

I lost my master key and I scheduled a visit. I went to my appointment and waited an hour for them to make my key. Wayne stated after I waited an hour the man who had the code to make the key was not in t my appointment and waited an hour for them to make my key. Wayne stated after I waited an hour the man who had the code to make the key was not in tonight. I made another appointment a month later and told them on the phone I had problems and to make sure someone was working to make the key. When I came to my second scheduled appointment, Joe told me their was ten people that just came before me, even though that is why I scheduled an appointment. He said the key would be made in an hour and a half. I asked him for an estimate of the car key and it was a higher estimate than the appointment before. I arrived two hours later and the key was still being worked on. I waited 20 minutes and they said everything was done. When I went to my car the master key that was suppose to be made did not open my truck. I asked Joe to help and he said he would put the key through the machine. After waiting another 15 minutes, Joe came out with the key and it still did not open my trunk. Joe went to get the manager on duty. The manager was joking around and said he was surprised the key did not work. He asked me how much time I had tonight. I was already upset about the previous events and it was 8:20 and my appointment was at 5:30. After waiting another 15 minutes they took my car in and lubed the key hole. They said they were finished and gave me my new key. I was very upset with my experience at the dealership. I believe my time is valuable and found it hard to believe that no one else loses their car key. I wasted a lot of my time trying to make a replacement key for my car. I would not recommend this dealership to anyone due to the timely fashion the car key was made. More

We found a certified used car on the internet and it was what we were looking for. Went to the dealership and were dreading being "attacked" by the vultures but were pleasantly surprised. I hate car dealers what we were looking for. Went to the dealership and were dreading being "attacked" by the vultures but were pleasantly surprised. I hate car dealers as a rule- they are selling you a car- they are not surgeons, this is not life or death! Jim K was low key, pleasant, and no pressure, a gentleman. I would defiantly recommend him- somebody has to make the commission may as well be a good guy rather than an arrogant salesman. Mike S. the "credit guy" also was nice, (and very humorous) maybe if I had an issue with credit I would have felt differently. He needed to try to up sell warranties and programs, I know that is his job- he took no for an answer when the answer was no. I got to say I really liked this guy. Overall experience was top shelf. This is a busy, place they must really move cars. I don't know about pricing I was looking for something specific and they had it, maybe a sharper shopper could have saved money over what I paid, but I think they were fair. More

My husband and I stopped by to look at the cars. When we got out of our car and started walking the lot the salesman mentioned above greeted us and asked if he could help us out with anything. We all went i got out of our car and started walking the lot the salesman mentioned above greeted us and asked if he could help us out with anything. We all went inside and we talked to him and he told us he would see what he could do. He left the desk and came back and told us he could and we went back out to look at the cars that were in the price range given to us. I chose a 2007 Ford Edge and I went with Jose on a test drive it sounded so quiet and I liked the smooth ride when we returned back to the dealership we went back inside to see if we had a deal but in my heart and head I thought we weren't able to get it but Jose came back to the desk and told us yes we have a deal and that we were able to drive the car home the same day. I was so pleased that we stopped by and were able to get the car. I want to thank Jose Garcia for his friendliness and for his help with a great deal. I love the car I got and will be returning to purchase another soon. Thank you again for all your help. More

My husband and I purchased a used vehicle that had just been brought in to Dick Milham the day before we bought it. When we test drove it- it was so new to the dealership that it hadn't been cleaned out ye been brought in to Dick Milham the day before we bought it. When we test drove it- it was so new to the dealership that it hadn't been cleaned out yet, nor had it been "certified" yet. We drove the car and liked it but we were suprised that the dealership would not come down on the price at all. (We had test drove other cars that were newer and had more features at the same price, but did not have the reputation that Toyota does) While driving the vehicle, we were told that it had automatic lights for at night (it does not-- it has daytime running lights, but not automatic lights.) There was a noticeable chip in the windshield and scratches on the back bumper that we were told would be fixed by the dealership in order to make the vehicle "certified." I questioned them several times clearly asking if everything would be fixed and was assured it would all be taken care of. We signed and bought the vehicle Thursday and we were told we could pick it up on Saturday. On Saturday we were informed that the painter was not able to fix the scratches on the back bumper yet, so we had to bring it back on Wed. and they would give us a rental car. Once I got home, I noticed the big chip was still evident on the windshield, so my husband called and was informed that they filled it in. (I was surprised that was how they "took care of it.") I asked for a guarantee that it would not crack across the windshield, but never received one. The track for the sunroof was off too, so when my husband dropped the car off on Wed. to get the scratches fixed, he also told them to fix the sunroof. We got our car back that Friday and the sunroof was fixed, and so was the bumper, but the scratches on the bottom of the tire case were still evident (even though they matched the scratches on the bumper) I was sad that they were not taken care of also. I would think a dealership that thrives on having certified vehicles would make sure jobs were done with excellent work and not just mediocre work. That is what you get when you sign for a vehicle before the work is done. More

Service guy was totally respectful and worked with me on assisting me with a fair price for the work that needed to be done. He recommended the rewards program which also saved me 10%. Work that was prefor assisting me with a fair price for the work that needed to be done. He recommended the rewards program which also saved me 10%. Work that was preformed was outstanding and gave me a copy of the new and old tire settings just in-case I wanted to put my stock wheels back on my vehicle. More

I've got mixed feelings on this company. Bought a RAV4, but not certain we got the best deal. However, hind-site being 20/20, I would suggest getting a copy of all the quotes they offer (they print them ou but not certain we got the best deal. However, hind-site being 20/20, I would suggest getting a copy of all the quotes they offer (they print them out). Even tho I left the lot, was on my way home when they called back, they did not show me a final offer sheet and I did not think of it until after the fact. Therefore, I can not substantiate my suspicions. We also worked w/ Matt and spent several hours over a couple of days with him. He appeared to be as frustrated with the (then) credit manager or else he puts on one heck of a show. I honestly don't believe he was involved with the final figures, only was told to call me back to seal the deal. He is a good guy who really goes all out. I wish more people had commented on the service end. I've got an older Toyota that needs service and not sure where to take it. Again, make sure you have, in hand, a copy of ALL offers before signing. That way, if there is a final, quick offer, you can make sure the original sale price remains the same and you can check any changes. More

I requested an internet quote on a vehicle from the dealership vie e-mail. Patti Smith, internet sales, called my home the next business day and left me a message to call her back. I'm happy to say t dealership vie e-mail. Patti Smith, internet sales, called my home the next business day and left me a message to call her back. I'm happy to say that I did even though I had planned on waiting a few months to purchase a vehicle. Patti wanted to make sure that I was aware of all the great finance deals and incentives being offered by Ford and Toyota before they expired. Her warm personality and helpful attitude got me in the door. We set up a time for me to drive a RAV4 and an Escape. Patti was not available to greet me but she made sure that her boss would be there to get me started. My sales person, James Sebia, took over from there. James greeted me with a warm smile and great enthusiasm, which made me feel welcomed and at ease. James actually asked me what I was looking for in a vehicle and what I was intending to use the vehicle for instead of trying to sell me the car he felt I should have. James didn't try to talk me into expensive options I didn't want and actually recommended a 4 cylinder instead of the 6 since the 6 was way more power than I needed. This is the first time that a car sales person recommended a less expensive option instead of a more costly one. His honesty and concern with my bottom line made me feel that he wanted a happy customer not just another sale. When we went on the test drive, James gave me the highlights of the vehicle, but let the RAV4 sell itself. During our negotiations, the sales manager and the owner himself came over to thank me for coming in and asked if everything was going well. Once I got to the finance department, Steve Krantz, business manager, continued the great service. It was already well past closing time, but he took the time to explain all the warranty and service options to me. He answered every question and never made me feel hurried. It was 2 hours past closing time, but my vehicle was waxed, serviced, and ready for me to drive home. The sales manager thanked me for my purchase and James even helped me get my things from my old car. This was an A++ experience; I felt like a valued member of the family not a warm body with a check book. Thank you for the great experience. More

WHAT THE HECK IS GOING ON AT HECKTOWN ROAD! We are Tom & WHAT THE HECK IS GOING ON AT HECKTOWN ROAD! We are Tom & Carolyn of Springfield, Delaware County, and this was our experience with the Milham For WHAT THE HECK IS GOING ON AT HECKTOWN ROAD! We are Tom & Carolyn of Springfield, Delaware County, and this was our experience with the Milham Ford-Toyota-Scion dealership at Hecktown Road in Easton, Pa. On 3/2/10 Milham advertised a 2004 white Hyundai Elantra GLS for $4995, 95,201 miles, #30499277, at internet site Automotive.com. There was no picture so we called, and a Sales Specialist was kind enough to email us pictures of the Elantra. Unfortunately the camera cut out the lower portion of the right front & back rims/tires which were later revealed to be damaged/flat. Over the phone my wife informed that individual we would be traveling 1 1/2 hours after work on 3/3 to test drive the Elantra. In fact, on 3/3 at 4:30 pm, as we departed from our driveway, carolyn spoke with the same Sales Specialist, who indicated they were moving the vehicle to the front of the building awaiting our arrival. They also mentioned test driving a 2001 Honda Civic while we were there. 1 1/2 hours later we arrived at Milham and were informed that the Elantra required $1100 of work for inspection and is in the back lot with a flat tire. Was there a breakdown in departmental communications? Who knows? I requested to see it, and at the same time, was handed keys to a 2001 Honda Civic, which we agreed to test drive. A different Sales Specialist, Matt Harper accompanied us on our test drive of the Honda. Just as we were about to drive away, a 3rd salesperson intensely indicated to Matt that he had a customer also waiting to drive the car, and "THEY HAD AN APPOINTMENT"!! Oh, and incidentally, not a big fan of the(pitting-customer-against-customer) sales tactic. It's a real turn off! I'D RATHER HAVE A COLONOSCOPY WITHOUT ANESTHESIA! Anyway, if it wasn't for Matt Harpers professionalism & patience, Carolyn & I would have left in disgust. Matt from Georgia is definitely the guy to see for an agreeable car purchasing experience. Instead, we followed through with our test drive. The Honda was ok for having over 100,000 miles. A bit hesitant auto shifting into 3rd gear, some passenger door rust, fine as used cars go. But as we indicated over the phone, our interest was in the 2004 white Elantra. Matt persevered & golf carted my wife & I to the back lot to see the elusive Elantra. To say it was cold is an understatement! Finally, I started the Elantra. The engine was quiet, the body in good shape, cloth interior fine. There was damage to the right front/back tires/rims. Looked like a curb impact but very repairable. It also needed a Pa inspection. Back at the sales floor, I explained to Matt I could not follow through with the transaction since I never had an opportunity to actually drive the car. Understandably, my wife was so upset that she offered an amount fit for the ridiculous situation, $4000 cash, which was denied by Matts manager. Honestly, no amount could be established without driving the Elantra. But, based on the internet information, phone conversations, and email pictures, I traveled 1 1/2 hours with $5000 in hand to complete a transaction that was deceptive from the beginning! A tremendous waste of time & resources. To note, we have a good credit rating but fortunately were in a situation to purchase without incurring a car loan. I sincerely hope your guy Matt Harper is successful in attaining a position of authority within your so called business, so he may have the opportunity to actually make a difference for customers. It's apparent your staff currently masquerading as management should venture from his/her office and engage in some real honest human interaction or seek other employment! Yes our countrys recession is difficult for everyone, but that doesn't allow us to make life troublesome for anyone. MILHAM DID JUST THAT! Heres the kicker, on our way out the door, we were given the important bulletin that the other family "WITH THE APPOINTMENT" just purchased the 2001 Honda Civic we test drove. News to travel by! I wish them well. This observation will probably fall on deaf ears, and that is most unfortunate. Just remember, we're real people out here, not just another commission to be conquered! Practice honesty, for it truly IS the best policy! On a brighter note, just tonight 03/04/10, for $5000 cash, we purchased a 2004 black Hyundai Elantra GLS with 88,275 miles at a local auto center. No hassle. It looks & rides like a new car. A 3 month warranty was included. We preferred the white Elantra on your lot but this was actually driveable. Somehow we were rewarded for our troubles! Sincerely, Tom & Carolyn More

They left the polished rod on new rear shocks exposed and They left the polished rod on new rear shocks exposed and didn't say anything about it. Rear axle nuts not seated right,came loose and tire almost fe They left the polished rod on new rear shocks exposed and didn't say anything about it. Rear axle nuts not seated right,came loose and tire almost fell off. Mechanic tried to cover it up by re-staking the nut. GM said I act like techs are out to hurt me and my wife. More