Koch 33 Ford

My husband and I purchased a used vehicle that had just been brought in to Dick Milham the day before we bought it. When we test drove it- it was so new to the dealership that it hadn't been cleaned out ye been brought in to Dick Milham the day before we bought it. When we test drove it- it was so new to the dealership that it hadn't been cleaned out yet, nor had it been "certified" yet. We drove the car and liked it but we were suprised that the dealership would not come down on the price at all. (We had test drove other cars that were newer and had more features at the same price, but did not have the reputation that Toyota does) While driving the vehicle, we were told that it had automatic lights for at night (it does not-- it has daytime running lights, but not automatic lights.) There was a noticeable chip in the windshield and scratches on the back bumper that we were told would be fixed by the dealership in order to make the vehicle "certified." I questioned them several times clearly asking if everything would be fixed and was assured it would all be taken care of. We signed and bought the vehicle Thursday and we were told we could pick it up on Saturday. On Saturday we were informed that the painter was not able to fix the scratches on the back bumper yet, so we had to bring it back on Wed. and they would give us a rental car. Once I got home, I noticed the big chip was still evident on the windshield, so my husband called and was informed that they filled it in. (I was surprised that was how they "took care of it.") I asked for a guarantee that it would not crack across the windshield, but never received one. The track for the sunroof was off too, so when my husband dropped the car off on Wed. to get the scratches fixed, he also told them to fix the sunroof. We got our car back that Friday and the sunroof was fixed, and so was the bumper, but the scratches on the bottom of the tire case were still evident (even though they matched the scratches on the bumper) I was sad that they were not taken care of also. I would think a dealership that thrives on having certified vehicles would make sure jobs were done with excellent work and not just mediocre work. That is what you get when you sign for a vehicle before the work is done. More

Service guy was totally respectful and worked with me on assisting me with a fair price for the work that needed to be done. He recommended the rewards program which also saved me 10%. Work that was prefor assisting me with a fair price for the work that needed to be done. He recommended the rewards program which also saved me 10%. Work that was preformed was outstanding and gave me a copy of the new and old tire settings just in-case I wanted to put my stock wheels back on my vehicle. More

I've got mixed feelings on this company. Bought a RAV4, but not certain we got the best deal. However, hind-site being 20/20, I would suggest getting a copy of all the quotes they offer (they print them ou but not certain we got the best deal. However, hind-site being 20/20, I would suggest getting a copy of all the quotes they offer (they print them out). Even tho I left the lot, was on my way home when they called back, they did not show me a final offer sheet and I did not think of it until after the fact. Therefore, I can not substantiate my suspicions. We also worked w/ Matt and spent several hours over a couple of days with him. He appeared to be as frustrated with the (then) credit manager or else he puts on one heck of a show. I honestly don't believe he was involved with the final figures, only was told to call me back to seal the deal. He is a good guy who really goes all out. I wish more people had commented on the service end. I've got an older Toyota that needs service and not sure where to take it. Again, make sure you have, in hand, a copy of ALL offers before signing. That way, if there is a final, quick offer, you can make sure the original sale price remains the same and you can check any changes. More

I requested an internet quote on a vehicle from the dealership vie e-mail. Patti Smith, internet sales, called my home the next business day and left me a message to call her back. I'm happy to say t dealership vie e-mail. Patti Smith, internet sales, called my home the next business day and left me a message to call her back. I'm happy to say that I did even though I had planned on waiting a few months to purchase a vehicle. Patti wanted to make sure that I was aware of all the great finance deals and incentives being offered by Ford and Toyota before they expired. Her warm personality and helpful attitude got me in the door. We set up a time for me to drive a RAV4 and an Escape. Patti was not available to greet me but she made sure that her boss would be there to get me started. My sales person, James Sebia, took over from there. James greeted me with a warm smile and great enthusiasm, which made me feel welcomed and at ease. James actually asked me what I was looking for in a vehicle and what I was intending to use the vehicle for instead of trying to sell me the car he felt I should have. James didn't try to talk me into expensive options I didn't want and actually recommended a 4 cylinder instead of the 6 since the 6 was way more power than I needed. This is the first time that a car sales person recommended a less expensive option instead of a more costly one. His honesty and concern with my bottom line made me feel that he wanted a happy customer not just another sale. When we went on the test drive, James gave me the highlights of the vehicle, but let the RAV4 sell itself. During our negotiations, the sales manager and the owner himself came over to thank me for coming in and asked if everything was going well. Once I got to the finance department, Steve Krantz, business manager, continued the great service. It was already well past closing time, but he took the time to explain all the warranty and service options to me. He answered every question and never made me feel hurried. It was 2 hours past closing time, but my vehicle was waxed, serviced, and ready for me to drive home. The sales manager thanked me for my purchase and James even helped me get my things from my old car. This was an A++ experience; I felt like a valued member of the family not a warm body with a check book. Thank you for the great experience. More

WHAT THE HECK IS GOING ON AT HECKTOWN ROAD! We are Tom & WHAT THE HECK IS GOING ON AT HECKTOWN ROAD! We are Tom & Carolyn of Springfield, Delaware County, and this was our experience with the Milham For WHAT THE HECK IS GOING ON AT HECKTOWN ROAD! We are Tom & Carolyn of Springfield, Delaware County, and this was our experience with the Milham Ford-Toyota-Scion dealership at Hecktown Road in Easton, Pa. On 3/2/10 Milham advertised a 2004 white Hyundai Elantra GLS for $4995, 95,201 miles, #30499277, at internet site Automotive.com. There was no picture so we called, and a Sales Specialist was kind enough to email us pictures of the Elantra. Unfortunately the camera cut out the lower portion of the right front & back rims/tires which were later revealed to be damaged/flat. Over the phone my wife informed that individual we would be traveling 1 1/2 hours after work on 3/3 to test drive the Elantra. In fact, on 3/3 at 4:30 pm, as we departed from our driveway, carolyn spoke with the same Sales Specialist, who indicated they were moving the vehicle to the front of the building awaiting our arrival. They also mentioned test driving a 2001 Honda Civic while we were there. 1 1/2 hours later we arrived at Milham and were informed that the Elantra required $1100 of work for inspection and is in the back lot with a flat tire. Was there a breakdown in departmental communications? Who knows? I requested to see it, and at the same time, was handed keys to a 2001 Honda Civic, which we agreed to test drive. A different Sales Specialist, Matt Harper accompanied us on our test drive of the Honda. Just as we were about to drive away, a 3rd salesperson intensely indicated to Matt that he had a customer also waiting to drive the car, and "THEY HAD AN APPOINTMENT"!! Oh, and incidentally, not a big fan of the(pitting-customer-against-customer) sales tactic. It's a real turn off! I'D RATHER HAVE A COLONOSCOPY WITHOUT ANESTHESIA! Anyway, if it wasn't for Matt Harpers professionalism & patience, Carolyn & I would have left in disgust. Matt from Georgia is definitely the guy to see for an agreeable car purchasing experience. Instead, we followed through with our test drive. The Honda was ok for having over 100,000 miles. A bit hesitant auto shifting into 3rd gear, some passenger door rust, fine as used cars go. But as we indicated over the phone, our interest was in the 2004 white Elantra. Matt persevered & golf carted my wife & I to the back lot to see the elusive Elantra. To say it was cold is an understatement! Finally, I started the Elantra. The engine was quiet, the body in good shape, cloth interior fine. There was damage to the right front/back tires/rims. Looked like a curb impact but very repairable. It also needed a Pa inspection. Back at the sales floor, I explained to Matt I could not follow through with the transaction since I never had an opportunity to actually drive the car. Understandably, my wife was so upset that she offered an amount fit for the ridiculous situation, $4000 cash, which was denied by Matts manager. Honestly, no amount could be established without driving the Elantra. But, based on the internet information, phone conversations, and email pictures, I traveled 1 1/2 hours with $5000 in hand to complete a transaction that was deceptive from the beginning! A tremendous waste of time & resources. To note, we have a good credit rating but fortunately were in a situation to purchase without incurring a car loan. I sincerely hope your guy Matt Harper is successful in attaining a position of authority within your so called business, so he may have the opportunity to actually make a difference for customers. It's apparent your staff currently masquerading as management should venture from his/her office and engage in some real honest human interaction or seek other employment! Yes our countrys recession is difficult for everyone, but that doesn't allow us to make life troublesome for anyone. MILHAM DID JUST THAT! Heres the kicker, on our way out the door, we were given the important bulletin that the other family "WITH THE APPOINTMENT" just purchased the 2001 Honda Civic we test drove. News to travel by! I wish them well. This observation will probably fall on deaf ears, and that is most unfortunate. Just remember, we're real people out here, not just another commission to be conquered! Practice honesty, for it truly IS the best policy! On a brighter note, just tonight 03/04/10, for $5000 cash, we purchased a 2004 black Hyundai Elantra GLS with 88,275 miles at a local auto center. No hassle. It looks & rides like a new car. A 3 month warranty was included. We preferred the white Elantra on your lot but this was actually driveable. Somehow we were rewarded for our troubles! Sincerely, Tom & Carolyn More

They left the polished rod on new rear shocks exposed and They left the polished rod on new rear shocks exposed and didn't say anything about it. Rear axle nuts not seated right,came loose and tire almost fe They left the polished rod on new rear shocks exposed and didn't say anything about it. Rear axle nuts not seated right,came loose and tire almost fell off. Mechanic tried to cover it up by re-staking the nut. GM said I act like techs are out to hurt me and my wife. More

I had a serpentine belt replaced and the technician broke the nozzel to my radiator. instead of notifying anyone the technician put the hose back on the broken nozzel and the radiator began leaking a week la the nozzel to my radiator. instead of notifying anyone the technician put the hose back on the broken nozzel and the radiator began leaking a week later. the service manager and service director refused responsibility and required me to replace the part. i am in the process of taking the dealership to court. More

I had a great experience at milham. The staff was very friendly towards my husband and myself. They were very knowledgeable about the vehicle and made us feel confident in our purchase. The Finance manage friendly towards my husband and myself. They were very knowledgeable about the vehicle and made us feel confident in our purchase. The Finance manager that dealt with us wasn't pushy but let me know what would be helpful for me to have. What a great experience, I'll definitely buy from them again. I plan on servicing my vehicle there as well. More

I had a very nice young but inexperienced sales rep. This dealership gave me the lowest trade offer out of all the dealerships i went to...that is why I decided to get other quotes. They told me they had to dealership gave me the lowest trade offer out of all the dealerships i went to...that is why I decided to get other quotes. They told me they had to deduct the detailing, transportation etc to auction my vehicle from the KBB price. They were more than $1700 below the other trade offers I received! Also return calls took so long that the car i wanted was sold by the time they called me back. No follow-up quotes or phone calls either. They do not budge or negotiate once they've given you an offer. Many unexperienced sales people. Also, even the internet sales person drops communication with you. Bennett is better! More

We visited the dealership yesterday. The salesman we dealt with was rude, cocky and unwilling to work with us. We have been in the market for a Sienna for mos. My husband has visited the dealership nu dealt with was rude, cocky and unwilling to work with us. We have been in the market for a Sienna for mos. My husband has visited the dealership numerous times, by himself. I have been there 2 times. The salesman acted like we were wasting his time, by coming there so often, looking for the vehicle we wanted. He actually said, "you won't find a better deal anyplace else, I'm not going to play games." Then said, "you've been here quite a few times, when does it all end?" Well honestly, it all ended shortly after our horrible experience at Dick Milham, when we got in the car, went to yet another Toyota dealership, closed a deal, with the van we wanted, at the price we needed and had impecable customer service to boot. So I guess the answer to that question is, "it ends when the price and customer service are right." That salesman should've been trying to close a deal, instead of trying to make us feel like we had done something wrong by shopping around & looking for a good deal. And especially trying to make me happy, since I had only been there 2 times, I was the one to decide on the vehicle, I am 8 mos pregnant with our 3rd child, so it's very clear why we were in the market for a new vehicle! We were never rude to the salesman at the dealership, not even yesterday when we had every right to stand up for ourselves! He had no right to treat us like that. I love my new Toyota. We have had Toyota's in the past, will buy them again and again in the future, but never ever again at Dick Milham. More