Koch 33 Ford

Went in looking for an Edge and both the salesman and the Finance mgr hit me with every cheesy sales tactic in the book. Like another reviewer said, they used the favorite radio station line on me too. I stu Finance mgr hit me with every cheesy sales tactic in the book. Like another reviewer said, they used the favorite radio station line on me too. I stupidly put a deposit down because' "these are going fast", while I took a day to make my final decision. I had asked them about my company's X discount plan and it is a major company but they told me it wasn't on their list. I went home and loked at another Ford Dealer in NJ who had the same car, better color and offered me three discounts plus my company discount, which by the way came right up on 'their' list. Told them what Milham offered and they were surprised that they didn't give me all of the available discounts to me. I bought the car at Smith Ford and then called Miham for my refundable deposit. What a pain! The salesman must have called at least 4 times grilling me so hard and trying to change my mind. He even tried this beauty that the Ford corporate Finance guys happened to be there buying lunch for them because they were the top sales dealer in the region and were prepared to offer me a great deal, which was still higher than Smith. He would not take no for an answer. It took two weeks to get my $ 100 back. NEVER AGAIN! They are all about pressure, games and nickel and diming! More

I'm very sorry to say but as a loyal 10 year customer to Milham Ford, my days of purchasing there have come to end. I've been in a few times in the last six months to purchase both new and used vehicles Milham Ford, my days of purchasing there have come to end. I've been in a few times in the last six months to purchase both new and used vehicles and each time I've been treated with disrespect and felt insulted walking out the door. After being given a ridiculous offer for a trade in and having a payment more than double on an advertised payment, I've given up trying to reason with the staff. While Tom was great in trying to smooth over an earlier incident where a salesman told me to come by to take a look at a vehicle only to find that it hadn't even been cleaned out, I don't believe the ship is being run efficiently and/or effectively any more. I've purchased 5 cars in the last ten years there and even tried to come back after my first unpleasant event figuring there's no way the next guy won't get it right. After I was hung up on by Garrett during a conversation most recenlty, I think I've only got to assume that it's not going to get better until someone takes a good, long look at the staff and brings in good people that are back to dealing like neighbors and putting some care into what they're doing. Right now the almighty dollar is ruining their reputation. The care in listening to people's needs is gone and the bottom line is the only thing that matters. I found a dealership that holds these values and presents them to their customers with respect and integrity. Surprisingly enough, the gentleman at the helm used to be at Milham (when it still offered a pleasurable experience). More

Worse experience I had anywhere. They told me my warrenty did not cover the work I required; When I purchased the vehicle, the Salesman said it did. Plus, someone scrached the inside driver's door. warrenty did not cover the work I required; When I purchased the vehicle, the Salesman said it did. Plus, someone scrached the inside driver's door. This is a new car we are talking about; it is only 4 months old. More

Out of state buy (Florida), great job by all. Was picked up at airport by Bruce my salesman. He was great. Was in and out of dealer in about an hour. Everything was ready, price as promised, no surprises, n up at airport by Bruce my salesman. He was great. Was in and out of dealer in about an hour. Everything was ready, price as promised, no surprises, no problems. They did not add on dealer market adjustment on my new Prius like most of the dealers down here do, $3,000 and up. Had a great ride home in my new Prius. Would highly recommend this dealer for out of state buyers that don't like surprises or added on fees. I would buy from them again, maybe in 5 years for my next Prius!! Thanks to all at Milham Toyota from sunny Florida. More

I stopped in at Milham to test drive a Ford Fiesta and a Toyota Corolla. I was there on time for my appointment and the sales person I was assigned to, Jason, was still in a sale so I was waiting awhile to Toyota Corolla. I was there on time for my appointment and the sales person I was assigned to, Jason, was still in a sale so I was waiting awhile to be helped, which I didn't entirely enjoy. Than Jason passed me off to Brian. Brian is a nice guy, really friendly, but hes not the best at selling and a bit soft spoken. I got a lot of "cutesy" selling tactics like making sure your favorite station was on the radio kind of nonsense. The people around him were being INCREDIBLY unprofessional. Sales associates in the cubicle next to mine were gossiping loudly and when we came back inside from the test drive someone put some random junk on his desk! SUPER UNPROFESSIONAL. The poor guy is trying to close a sale and people around him can't give him any respect? seriously? I decided the Corolla was right for me and I LOVED the color they had in stock, I wanted that car bad. I brought up some deals that a Toyota dealer by my parents house were offering and he met some of them and wrote up a price plan for me and I went home dejected because the amount was very high to me. When he called me for a follow up I mentioned that the OTHER Toyota dealer was offering a Corolla for $3,000 less. He blew me off and said that was probably before fees and whatnot and that he stood by the price he gave me. SO I DROVE TWO HOURS to my parents house, talked to Team Toyota in Langhorne, PA and found out the deal they were offering was LEGIT and I left with a brand new 2010 Corolla. The color isn't even the color I had my heart set on, but I was 100% happier with the service, and price I got from Team Toyota, so I'm okay with it. Also I will NOT be taking my pretty new Corolla to Milham for servicing after reading about everyones terrible service here. More

The wholes sales process of obtaining our 2008 Toyota Sienna was ok. The negatives were that (1) the appointment we made with our sales rep overlapped with the appointment before us and the sales rep wa Sienna was ok. The negatives were that (1) the appointment we made with our sales rep overlapped with the appointment before us and the sales rep was running back in forth between us. The whole process took from 6:30PM until about 10:00PM. (2) The finance guy was really hard, hard sell on the service contract and really hard sell on this vehicle theft service that we ended up buying somehow even though I don't really understand it. I felt we were held so long that we were so tired we might of agreed to anything. More

We were looking for a new commercial truck. Dorian, the sales rep, was very knowledgable & helpful. We shopped around, knew what we wanted and Milham's price was okay. Nothing great, but acceptable. We sales rep, was very knowledgable & helpful. We shopped around, knew what we wanted and Milham's price was okay. Nothing great, but acceptable. We bought a Ford 550 w/ dump body late Dec. 2010 and the brakes locked up a few days later. REALLY locked up - smoke coming from all 4 wheels, bad smell, etc. Long story short - the brakes continue to intermittently lock up, now having problems with the engine, the truck has been back 3 times and Milham can't find anything wrong with it. I would not use this dealership due to the lack of service. They are very sympathetic while telling you that there's nothing they can do. This truck has spent almost as much time at the dealership as it has with us! I DO NOT recommend this dealership. More

I drove over 2 hours to buy a 2001 F350 V10 w/ 101,800 miles on it, on December 13, 2010. The truck was listed for 15973. We got it for 13671, still 1100 over KBB. The truck was clean, Aaron Smith (sales miles on it, on December 13, 2010. The truck was listed for 15973. We got it for 13671, still 1100 over KBB. The truck was clean, Aaron Smith (sales manager) emailed us prior to purchase that we would not be disappointed. When I test drove it, it seemed a little sluggish, but was also blustery with 30 mile an/hour winds. I asked Nick (my salesman) about this, he said it's a 10 year old vehicle, but it is really nice. During the purchase, I asked for all maintenance records. I was given 1 that had things on it like the shocks were replaced, made a noise, sway bar was checked, etc. The "as-is" paper was next to be signed. I asked Nick what that meant, he said that no warranty comes with it. I asked if that meant something was wrong with it, he said, NO, they do that with all vehicles over 100,000 miles. A few days after purchase, my husband, an avid Ford truck owner for over 20 years, noticed the truck being sluggish. I called the Service and spoke with Joe to find out exactly what was done, he said a 45 point safety check (no papers ever given to me on that) and whatever else was done was on the paper I had. 2 weeks went by and the sluggish behavior got worse. We took it another Ford dealer where we live and were quoted $6,000 to "properly" fix the problems. Which include a new battery, air filter, fuel filter, all new spark plugs (wrong ones are currently in it), heli-coils, cols, boots, cylinder heads, cylinders 3 and 8 are blown, causing misfire plus labor. Milham was informed of this, and all they said at first was that dealership was full of it and not to believe them, get a second opinion or bring it to them to look at. They paid for a band-aid repair to get it up to them. As soon as my husband drove it off their lot, the service engine soon light came on. He immediately went to get a second opinion, they said the same thing the 1st opinion said, except a $4,000 quote. We have heard and continue to hear from Milham is, you bought it "as-is". After a multitude of emails and phone calls between myself and Aaron, Troy Long (service manager), The General Manager as of yesterday still say to bring it to them and "if they find something wrong with it, they will pay for half of it". We dropped 14,000 on a vehicle from a supposedly reputable dealership and are still expected to pay for half of any repairs, within a month of purchase. My husband went to replace the air filter and the old one said, 52,000 and 10/06 (over 4 years old, with 50,000 miles on it). Wouldn't trust any of them. When I would call and have to leave a message for some of them at times, some of them would avoid me and "disappear" and be prepped before they called me back. I have numerous emails, that they not only were caught in lies, but made assumptions that were not true. I would not at all trust them to even look at the vehicle at this point, let alone have them fix it and still have to deal with them on any warranty issues with their repairs. We offered to sever all ties and them buy the truck back and we get our money back, they said they don't do that. If it is such a great vehicle, why wouldn't they want it back? We NEVER would have purchased it, if we knew we were going to have to put an additional 5,000 into it. If they got taken advantage of by the trade, the should not have taken it out on us. More

I made an internet request on a 2011 Toyota Tacoma, then was contacted by Patti to take a test drive. I arrived, but the cost was too high because this truck had all the options, many that I didn't need, so was contacted by Patti to take a test drive. I arrived, but the cost was too high because this truck had all the options, many that I didn't need, so I left without a truck. I was called by a sales manager a couple of days later to see what he could do for me. I was surprised, but told him the truck was more than I needed, so he was willing to find me one that suited me best. I then noticed they just got one on their lot that had exactly the options that I wanted, but was far from "loaded". This manager sent me an email with a quote for the truck, which included approx $1700 off sticker price. I brought the email with me just in case, when I went to drive it. Much to my surprise, there was no "funny stuff" when I got there. Just a good deal with an upstanding sales manager (I can't remember his name). He also just gave me the keys and said to come back when I was done test driving it. Jim K was my salesman and he was a good guy. There was never any pressure except when the credit guy tried to sell me the extended warranty. After telling him that I trade cars every few years, he was still persistent. I refused the warranty, but he didn't go down without a fight. Overall, it was a very good experience because of the way the manager went out of his way to get me the truck I wanted at the price I wanted to pay with no hassle. More

I lost my master key and I scheduled a visit. I went to my appointment and waited an hour for them to make my key. Wayne stated after I waited an hour the man who had the code to make the key was not in t my appointment and waited an hour for them to make my key. Wayne stated after I waited an hour the man who had the code to make the key was not in tonight. I made another appointment a month later and told them on the phone I had problems and to make sure someone was working to make the key. When I came to my second scheduled appointment, Joe told me their was ten people that just came before me, even though that is why I scheduled an appointment. He said the key would be made in an hour and a half. I asked him for an estimate of the car key and it was a higher estimate than the appointment before. I arrived two hours later and the key was still being worked on. I waited 20 minutes and they said everything was done. When I went to my car the master key that was suppose to be made did not open my truck. I asked Joe to help and he said he would put the key through the machine. After waiting another 15 minutes, Joe came out with the key and it still did not open my trunk. Joe went to get the manager on duty. The manager was joking around and said he was surprised the key did not work. He asked me how much time I had tonight. I was already upset about the previous events and it was 8:20 and my appointment was at 5:30. After waiting another 15 minutes they took my car in and lubed the key hole. They said they were finished and gave me my new key. I was very upset with my experience at the dealership. I believe my time is valuable and found it hard to believe that no one else loses their car key. I wasted a lot of my time trying to make a replacement key for my car. I would not recommend this dealership to anyone due to the timely fashion the car key was made. More