Koch 33 Ford

Awesome!!! I was working with Dennis and Cory they were awesome!!! They made sure to get me in the car I wanted with everything I wanted!! I will only be shoppin I was working with Dennis and Cory they were awesome!!! They made sure to get me in the car I wanted with everything I wanted!! I will only be shopping with Dennis and Milham team from now on!! Thank you!! More

Wonderful experience My husband and I had a wonderful experience here. I can't even put into words how great this place is. You really need to check it out for yourself! My husband and I had a wonderful experience here. I can't even put into words how great this place is. You really need to check it out for yourself! The way the sales and management team work to get you into a vehicle is amazing. All of the employees were friendly and welcoming! I won't be going anywhere else! I highly recommend them. More

They are intelligent people and will help in any way Steve our sales rep, worked very hard to get us in the car we wanted and the payment that we could afford. Someone who truly cared and was not trying Steve our sales rep, worked very hard to get us in the car we wanted and the payment that we could afford. Someone who truly cared and was not trying to make a sale. Steve was amazing!!!! Will never go anywhere else More

Great experience! I was referred to Todd for the process of purchasing a car. When I met with him he asked what I was looking for and I gave him an idea. He showed me a I was referred to Todd for the process of purchasing a car. When I met with him he asked what I was looking for and I gave him an idea. He showed me a few cars and was very patient and understanding. He even spoke with my father to and answered all of his questions as well. I would recommend Todd to anyone that is looking for a new car. More

Horrible to deal with after purchase Let me start off by saying I actually wrote a positive review back when I purchased my Explorer. I didn't have a problem with Milham until after I pu Let me start off by saying I actually wrote a positive review back when I purchased my Explorer. I didn't have a problem with Milham until after I purchased my vehicle and needed them to cancel my GAP insurance and extended warranty. Nobody seems to know how to do their job and really don't care about you once you have purchased a car from them. I bought a brand new Ford Explorer in 2014. When I purchased it I also purchased the extended warranty and GAP insurance. In August of 2015 I paid off my Explorer. I knew that I could get a refund of my GAP insurance because I had paid the SUV off early. I had to go to MIlham to have them cancel the insurance. In the begining of Sept I went to cancel the GAP insurance. A man came out and took all my information for canceling it and said I should receive a check in 6-8 weeks. About 10 weeks go by and still no check. I called and asked to speak with someone in finance to see what the story was. I was just given a voicemail so I explained my situation and just wanted to know where everything stood. I never received a call back. I waited another week and then decided to go to the dealership to find out. The receptionist called down a woman named Debbie who works in the office. She took my info and said nobody ever processed anything for me. Of course I was annoyed but it wasn't her fault so I again gave her my info and she stated she needed a copy of the payoff letter from Ford Financial. As soon as I got home I emailed it to her along with a copy of the title. I never heard from her but assumed everything was getting processed. I ended up trading in my explorer the next week at another dealership for a new SUV. I then reached back out to Debbie and asked if she could cancel my extended warranty as well and to make sure everything was processed with the Gap refund. After about 5 days I finally got a response stating nothing about the GAP but that she needed the paperwork from the new dealer showing I traded in the Explorer and she could cancel the warranty. I emailed it off that day and thought I was done. About four weeks go by and I still don't have any checks. I first called Debbie and left a voicemail asking about the progress. Again no call back. I emailed her asking about the progress and guess what NO RESPONSE! I waited and then called Ford extended warranty and they tell me that no cancellation was ever processed! I proceed to drive over to the dealership for the third time now and mind you I live 25 mins away (and its been 3 months since I started this whole ordeal). I wanted a manager and was given Joe the finance director. Luckily I had all my emails and documentation with me to show what I had sent and the dates I sent everything in to them. He went checking for a while and came back and said sorry nothing has yet to be processed. I don't know what Debbie did with all the documentation I sent but she never processed not only the gap cancellation but the warranty either! There is no way it should take 5 visits and several emails and unanswered phone calls to get this processed. I was more annoyed that I had given everything they needed and nobody cares enough to DO THEIR JOB or call or email back that anything was processed! Joe was the only person who did something about it. I did receive the GAP check a week later. The extended warranty check never came so I had to make two more trips over to get that resolved and finally pick up the check in person. Please save yourself some aggravation and avoid this place at all costs! There is no reason it should take 5 months and 5 trips to the dealership for someone to get a refund of something that should have taken 2 weeks. It was just due to several employees not caring enough to actually do their job! More

Best Car Buying Experience I have had many bad car buying experiences over the years and was so pleased to find pleasant and helpful employees at Milham. They walked me throu I have had many bad car buying experiences over the years and was so pleased to find pleasant and helpful employees at Milham. They walked me through each step, often texting me (at my request) when I was in meetings but trying to get my credit application finished. At the end, I didn't have anyone to drive my car home, but Kevin did that too. They went above and beyond to get me the car I wanted at a much lower interest rate than I paid through other dealers. More

Disappointment 2yrs/25k policy We have also been a Toyota Customer off and on since 2004. Since 2009, 2 Venza's, a Prius, Several Camry's and now a Corolla S. I don't drive my c We have also been a Toyota Customer off and on since 2004. Since 2009, 2 Venza's, a Prius, Several Camry's and now a Corolla S. I don't drive my car a lot therefore presently 17K and had the car for 26months. I to pay for oil change, etc. You would think even though Toyota doesn't want their customers to stay that Milham would. I believe the only reason we never came upon this before as we always bought a NEW car before the 2 yrs. Makes me want to rethink were I should be shopping in the future. More

Got the car and price exactly as stated over the phone. Steven Douglas went over all the standard features and options available for the model I purchased. Price was great and car was delivered on time and Steven Douglas went over all the standard features and options available for the model I purchased. Price was great and car was delivered on time and exactly as I expected. Good all around experience at the dealership from my first contact on the phone, test drive and car pick up. Steven made sure he answered all my questions and was happy with the purchase before I left the dealership. Would definitely come here for my next new car purchase. More

MILHAM FORD IS THE WORSE DEALERSHIP EVER I currently was ending a lease on a 2013 Ford Fusion that I got there from the salesman Justin. I was NEVER happy with them & terminating my lease mad I currently was ending a lease on a 2013 Ford Fusion that I got there from the salesman Justin. I was NEVER happy with them & terminating my lease made me so annoyed. I spoke and dealt with "Cory" through this process, he claims to be a "sales" manager but has no confidence in his words. I called the dealership to find out the EXACT process to terminate the ford lease 3 months early cause I got another vehicle from another dealership that was paying off my lease and what actions I needed to take. Per Cory I was told to contact a inspector to inspected my vehicle and after that it was as simple as bring "you, your car & check" to the dealership. WELL little be hold I call to make sure someone was available for an appointment later that afternoon to start my lease termination because my inspection was completed. As I show up at the dealership to start the termination process for the lease everything was given as asked, Car, keys, Inspection, Car registration and the most important to them the check, then before even pressing the "begin" termination" process on the computer I am given this leader head titled " Milham Ford Toyota Scion with the address and # with bold print " IMPORTANT" lease return information" that was NOT given to me prior on the phone but "it's" IMPORTANT as he verbally goes over the "Importance" of the paper states how MILHAM has no responsibility to your car, they are just a "storing" depo and recommend for me to keep insurance on this vehicle for 3-4 weeks till the "ford finances" picked my car up SO my BIG question was how do you keep insurance on a vehicle that no longer is registered and is no longer mine because I was just getting ready to terminate my lease and ford finance owns the car? SO with all of "Cory's" experience he has no answer just begun to tell me he never had ANYONE give him a problem about this paper that they understand it and sign it and begin the process of terminating the lease, well that's fine BUT I have a problem I am concern to be held responsible for a vehicle that's no longer mine. So as he claims I should call ford fiances to speak with them about this, as we call them the business hours are closed, so several years this manager is working at Milham and doesn't know the hours of operation, so of course I am in a pickle, what do I do? I am forced to signed this BS paper made up by MILHAM when they are just a "depo" and don't own the vehicle or I can't start the process to terminate my lease. So I sign it cause I had no choice cause I had to give the car back it's time to get in to a MUCH better car dealing with a MUCH better dealership, so we end the lease, it's terminated ALL papers are copied and given to me, I walk away, the next business day I speak with "ford fiances" and they ensured me and noted my account that they are responsible for the car cause my lease was terminated and they OWN the car that the dealership had no right to give me this paper to hold me responsible for anything when FORD FIANCES has the ownership of the vehicle. Such a HORRIBLE experience with such HORRIBLE customer service couldn't be more happy to get out of there and have NOTHING to do with that place. VERY unprofessional and misleading to the client. More

Great Experience! Steven Bennett made the experience of leasing a new car very easy for my brother and myself. There was no pressure, and he was very patient and helpf Steven Bennett made the experience of leasing a new car very easy for my brother and myself. There was no pressure, and he was very patient and helpful when addressing any questions or concerns we had. He was able to recommend the perfect cars for our needs, and get us in to them quickly. We are both very satisfied with our purchases and would recommend working with Steven to anyone looking for a hassle free experience led by someone who seems to actually care about his customers. More