Knudtsen Chevrolet

time consuming. I made an appointment online, 12 noon, I got there 10 min early....took them 2 1/2 hours for them to even move my truck into the bay area. I was advi I made an appointment online, 12 noon, I got there 10 min early....took them 2 1/2 hours for them to even move my truck into the bay area. I was advised at 1:15 that the techs go to lunch 12-1. After a 3 1/2 hour wait, truck is done, I paid the bill and was handed the paperwork. After a brief conversation with the service customer service rep, I left. Not until I got home and handed the paperwork to my husband did I find out the additional things that they found with the truck, like wheel bearing loose, pinion seal starting to leak, and needs alignment. No one said a word to me as I left. That is unacceptable and I will not be back. More

Best car buying experience I've ever had! I had a great experience buying a car here. Tami Blomquist set me up with Leon Duplessis and it was the smoothest car buying experience I've ever had I had a great experience buying a car here. Tami Blomquist set me up with Leon Duplessis and it was the smoothest car buying experience I've ever had! Leon didn't try to sell me something I didn't want and he was very easy to deal with. He understood what my expectations were and got me into the exact car I wanted in a short period of time. I highly recommend Knudtsen in Post Falls and I would definitely recommend you ask for Leon! More

Wonderful experience I purchased a new 2019 Colorado and the whole process was straightforward and actually pretty enjoyable. Everyone I dealt with was courteous, helpful I purchased a new 2019 Colorado and the whole process was straightforward and actually pretty enjoyable. Everyone I dealt with was courteous, helpful and professional, especially Leon who went out of his way to babysit me through the whole process. Great people, great company! More

Excellent service at this dealership Excellent service. Karl Lewis was a sale person that took care of us in a very professional manner. We would do this again. Thanks Karl. Excellent service. Karl Lewis was a sale person that took care of us in a very professional manner. We would do this again. Thanks Karl. More

Phones must be broken I bought a 2013 Yukon Denali from Carl back in March. When I initially took the car for a test drive, I noticed there was a message on the dash saying I bought a 2013 Yukon Denali from Carl back in March. When I initially took the car for a test drive, I noticed there was a message on the dash saying that a rear tire was low. Before purchasing the vehicle, I asked Carl to have the tire/wheel checked out to make sure there was no problem with it and told him that was not something I wanted to replace after driving it off the lot. He took it into the shop and came back moments later saying that it just "needed a little air" and everything was fine. I went ahead and purchased the vehicle along with a full warranty to the tune of $3000 (that was just the warranty). After a month or so things went south, the stitching on the leather arm rests started popping off, the drivers door handle completley popped off, the third row seat needed to be fixed so it would pop up, and the icing on the cake was the wheels. Each tire would slowly lose air, I took it into Schwabs and it took them one look to realize that the wheels were in fact deteriorating and it needed 4 new wheels, funny how they couldn't figure that one out at Knudsen even when I SPECIFICALLY asked. Next my check engine light came on, that was the final straw for me so I called Knudsen and set up an appointment and also left a message with Carl explaining how unhappy I was. I felt like this car was super glued together to get it sold. Carl never called me back. I took my car in at 9:30am and when I heard nothing, I called at 3:30pm to ask if they had gotten the car in to check it out. The shop guy told me they hadn't gotten it in but would go check and call me back within the hour. He called me back about 4/4:15 and to my relief it was the gas cap that had set off the sensor for the check engine light, it wasn't screwed in all the way, GOOD NEWS??? When I got there to pick my vehicle they handed me a bill for $110!!! I was confused until the guy I was dealing with explained to me that he had to pay his technician to diagnose my car, my confusion turned to complete disbelief and anger..... Did you know you can go to AutoZone and they will plug your car in and diagnose it for free? But not at the dealership where you spend over $30k, oh and the warranty didn't cover that either. They didn't even have it for an hour!!!!! I called back the next day and asked to be transferred to a manager, I spoke with a different gentleman and he apologized and told me that at Knudsen they really do care about their customers and he seemed as stumped as I was about the $110 charge. I was told he would do some "homework" and get back to me that evening or the next morning.... NO ONE EVER CALLED ME BACK, so here I am writing the first and only online review I have ever written. I too own a business and NEVER have I treated a customer this way. I would have more respect for these people if they called me back and told me to kick rocks, but how cowardly that I can't even get a phone call. I've bought cars here before and to say I am disappointed is an understatement. I will never be back and I will tell everyone I know to never buy a car from this dealership. More

Used car with a bad clutch and false information Bought a car from Knudtsen Chevrolet, the process was easy, fast and straight forward with little to no issues whatsoever until I got to financing and Bought a car from Knudtsen Chevrolet, the process was easy, fast and straight forward with little to no issues whatsoever until I got to financing and signing papers. As for any used car I buy, I make sure to buy warranties, the finance manager made it 100% clear to me that clutches and electronics are COMPLETELY covered under the warranty that I bought. After 2 weeks of owning the car, sure enough the clutch went out on me, I took the car into their service department and quoted me $1200 for replacement and said there are no warranties that cover clutches and they refused to fix the issue unless I paid out of pocket, even though they failed to inspect it during their used car inspections before putting it on lot. After that I asked multiple times to cancel my warranty. They have been pushing the cancellation aside for the past 3 months after I signed papers on 2 different occasions. I am NEVER going to buy another vehicle from this dealership, and recommending friends and family to stay away. More

Excellent service We are repeat customers and anytime we may have had a problem they always work with you to resolve the issue. Our buying experience have been for the We are repeat customers and anytime we may have had a problem they always work with you to resolve the issue. Our buying experience have been for the most part painless. I recommend them to all my friends and family. More

Sales, Service Purchased a used 2016 Sijverado. Carl was very helpful making this happen. Shawn in parts, helped out with accessories and Dan in finance closed the d Purchased a used 2016 Sijverado. Carl was very helpful making this happen. Shawn in parts, helped out with accessories and Dan in finance closed the deal. No pressure and painstakingly easy. Kudos to all. Great service and friendliness. More

Ripoff artists we bought the 1999 Subaru with the gap Ins. it was about 5500 $ , with in a wk we had to put in a tranny Knudsen pd 1000 $ we pd 1450 $ it would not we bought the 1999 Subaru with the gap Ins. it was about 5500 $ , with in a wk we had to put in a tranny Knudsen pd 1000 $ we pd 1450 $ it would not pass emissions took it to Subaru dealers and put in part so it would pass 240.$ while there they put it on lift to check it out and the head gaskets were leaking all over every thing they said it would be 1800 $ I went to Knudsen and complained well they would make us a deal on a 15,000 $ car I would not buy a child `s sled from them it would fall apart on the hill !we went to a Toyota dealer and all they could give us for a trade in was 1200$ we are out over 5000 . dollars More

Great Experience Todd Olsen was awesome, best sales person I have dealt with in many years. Had a great service exp. when we first arrived with our old truck over a yr Todd Olsen was awesome, best sales person I have dealt with in many years. Had a great service exp. when we first arrived with our old truck over a yr ago which prompted us to go visit Knudtsen when we were ready to buy a new truck. Glad we did because it was A+. John in finance was equally awesome to work with. Great all around experience. We were made to feel cared about, not just another sale. More