Knudtsen Chevrolet

Bought a $30,000+ truck from them in January this year. I have had it approx. 10 months and have put 8,000 total miles on it. I got up last week to take my daughter to school and the truck had a 'tick' in th have had it approx. 10 months and have put 8,000 total miles on it. I got up last week to take my daughter to school and the truck had a 'tick' in the motor. I took the truck to them, they charged me almost $1000 to pull the truck apart and investigate the tick. They called me approx. 5 days later and said that the motor was bad and it'd be $13,000 MORE to repair it. 2014 GMC Sierra Denali I purchased with 63k miles on it, tick started @ 71k miles. Candi Steffes is my service department contact, I purchased the truck from the Svc Dept. Manager's son, Tyler Morris. Can has tried to be helpful but her tone is not the most friendly when she cant explain why the truck 8,000 miles after purchasing has a bad motor and why I'm the one who's responsible for it. After I processed their initial response of $13k I asked for details, which ultimately comes down to this motor having issues to begin with in regards to Lifters collapsing and Push rod's getting bent along with the slew of other issues that go along with such problems, I was then hit with an alternative of $10k and this would be with a motor that was not brand new, but GM certified. I scoffed again....so they then sent me an itemized breakdown of what it would cost to just straight repair the problem, which was around the $5,000 mark..... Upon inspection of their breakdown, they essentially 'itemized' the heck out of me.....20 gaskets billed individually...packs of screws...washers....nuts...bolts....volts....you name it. The amount of was approx. $1800 by their numbers and the additional $3500 was labor. As of the time I write this review, they currently have had my truck now for 10 days(while I continue to pay for it) and I've been stuck driving my son's little Mazda b2300 that's 30 years old while I wait for a callback on how they want to proceed. They committed to calling me back on Friday 11/20/20 however that didn't happen. when I called in today, Candi just basically said when she see's Tyler she'll have him give me a call......umm...ok....wow, thanks. For a company that professes to treat everyone they work with like family, I don't know any family members that would sell me a lemon for $30,000 ++ and then refuse to help me out on the end. Unless I actually get treated like a family member, I don't expect this review to change in the near future. Justin C. Rathdrum, ID More

Even though the lebgth of time spent at the fesler for my scheduled service I am very happy with the dealership and the staff and service. scheduled service I am very happy with the dealership and the staff and service. More

Everyone was very nice and helpful. Ask for Doug Tempel, he was wonderful! I went with my youngest daughter and he was quick and efficient in finding us a car that suited our needs. he was wonderful! I went with my youngest daughter and he was quick and efficient in finding us a car that suited our needs. More

Best experience of I’ve had at a dealership, Nick and sales/finance team and parts team were awesome and continue to be great working with me to get my accessories. sales/finance team and parts team were awesome and continue to be great working with me to get my accessories. More

Always have a great experience! Terrific team! Leon and Donny always take care of us very well. Will keep coming back to get the latest and greatest. Donny always take care of us very well. Will keep coming back to get the latest and greatest. More

We have bought several cars throughout the years from Knudtsen Cheverolet and will buy from them again. Sean Hooper was very informative and professional. Ask for Sean on your next car purchase and you Knudtsen Cheverolet and will buy from them again. Sean Hooper was very informative and professional. Ask for Sean on your next car purchase and you will be treated great.!!!! More

Having 25 years in the auto repair business and 4 years in new car sales I have a educated perspective on how things work in a dealership. I have not purchased from Knudtsen before and I did due to talking in new car sales I have a educated perspective on how things work in a dealership. I have not purchased from Knudtsen before and I did due to talking to past and present employees all saying the best compliments. Todd Olsen is the gentelman I worked with in sales, the service and knowledge he provided was an unexpected delight. It took a few short hours to buy my truck which was not in stock. Due to COVID it took a month to the day to get it on a train from GM's MO plant to Spokane and then the dealer. The original estimate was eight days but we must be patient during these times. Todd followed up with the factory every few days even when there was no movement or ETA just to let me know it's current status. This was a time consuming process for him but he faithfully stayed on top of it. I paid in full for the truck the day I commited to buying. One financial aspect of the deal had to be altered upon delivery and there was absolutely no issue getting a check cut for what was already a "done deal" and it cost them a small amount of profit as well. If you want a GM product you need to see Todd Olsen at Knudtsen Chevrolet. I love my new Colorado. More

No games. was able to obtain all the information I needed.Really appreciate the no nonsense approach to dealing with a customer.Will definitely recommend this dealership to everyone I know needed.Really appreciate the no nonsense approach to dealing with a customer.Will definitely recommend this dealership to everyone I know More

The staff was friendly and accommodating. They took great care of me and my vehicle. They got me in and out just as scheduled.I would highly recommend them to anyone. care of me and my vehicle. They got me in and out just as scheduled.I would highly recommend them to anyone. More

Routine service with appointment vehicle done quickly no issues . Robert checked for recalls he is very diligent. Vehicle retuned to me in less than 2 hours. issues . Robert checked for recalls he is very diligent. Vehicle retuned to me in less than 2 hours. More