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Kline Volvo of Maplewood
Maplewood, MN
837 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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837 Reviews of Kline Volvo of Maplewood
March 21, 2024
I continue to be disappointed by Kline. The Infotainment system on my XC40 died on Saturday. When I called Kline they told me to bring it in because they thought they could simply 'Upgrad The Infotainment system on my XC40 died on Saturday. When I called Kline they told me to bring it in because they thought they could simply 'Upgrade the software" even though I told them that the screen (aka a computer) was dead. After waiting at the dealership for over two hours they finally realized that you can't upgrade a dead computer and told me that I would have to bring it back 3 days later for service. (Keep in mind the Infotainment system controls heat, radio, backup cameras, sensors, etc). I did drive it home and two days later when I tried to start the vehicle, I started getting a new error message "City Safety . . . Service required" and the car wouldn't start. 10 minutes later the displays wouldn't even come on. I had to arrange for a tow (The only good experience I have had is with the towing company which is not affiliated with Kline) After initially posting this review, the service manager did reach out and stated that they made an error and that they shouldn't have let me drive the vehicle home and they did bring me a loaner. Side Note the loaner they brought me has no plates on it (temporary, dealer, etc) at all so I could easily get pulled over by the police for driving a vehicle with no plates. All in all pretty much every experience I have had (from sales to service) has been a gigantic disappointment. What's ironic is my salesperson (John Rogers) who treated me like trash during my initial sale has recently been calling me trying to get me to trade in my lease early. However when I was at the dealership on Saturday he walked by me three times and didn't even bother to acknowledge my presence---so yeah--he's pretty awful. I love my car. Pretty much hate everything about this dealership More
by brent.n.nelson
Employees Worked With
John Rogers , Mike Hendrickson
March 19, 2024
Very good to work with Kline Volvo and with Paul Sebastian. Paul promptly contacted us by email and phone when we were setting up a test drive. We were able to set up appointment to test drive vehic Sebastian. Paul promptly contacted us by email and phone when we were setting up a test drive. We were able to set up appointment to test drive vehicle and then purchase it in 24 hours! Very happy with the car we purchased. More
by fourchandlers
Employees Worked With
Paul Sebastian
September 24, 2023
The customer service has been terrible. The latest fiasco was using their valet service. It took me a month to get an appointment for my first service and when I tried to reschedule I was p The latest fiasco was using their valet service. It took me a month to get an appointment for my first service and when I tried to reschedule I was put through to service. I left messages on two different days. My phone calls were not returned. Not the first time they messed up ordered car mats they said would be in a few weeks. After more than 30 days I called and they said the set was in and would send them out. When I bought the car (floor model) the battery was dead. They also lost one set of keys. I was told to come back in 3 days to pick up the car and both sets of keys. They didn’t have the keys and had to order a replacement. This was another 150 mile trip to the dealer. I previously owned a Cadillac and they provided great customer service. I called the other Volvo dealer in Minneapolis and will have my 10 k service in a week. I hope this other dealer has better customer service. More
by markstrazz
Employees Worked With
I never got past the receptionist
July 11, 2023
I recently brought my XC 90 in for service and was very pleased with Bo Dunaski and the service department. Bo kept me informed and answered any questions in a professional and friendly manner. I highly re pleased with Bo Dunaski and the service department. Bo kept me informed and answered any questions in a professional and friendly manner. I highly recommend Kline Volvo for both service and the purchase of new vehicles. Although all of the service managers are great at Kline Volvo, I think Bo Dunaski rates a 10 +. More
by Happy XC 60 Owner
Employees Worked With
Bo Dunaski
July 02, 2023
Christine Bakken helped us at Kline Auto. She and the entire staff at Kline were excellent! They were knowledgeable, professional, and provided excellent customer service! Thank u for a grea She and the entire staff at Kline were excellent! They were knowledgeable, professional, and provided excellent customer service! Thank u for a great experience! More
by Jim and Carol Lee
Employees Worked With
Christine Bakken, Austin DeFor
June 02, 2023
Everyone was extremely courteous, knowledgeable and helpful. Christine Bakken was wonderful to deal with. She went out of her way to explain everything and find us any coupons we would be eligible for helpful. Christine Bakken was wonderful to deal with. She went out of her way to explain everything and find us any coupons we would be eligible for. There was never any pressure to buy. More
by alisoneconrad
Employees Worked With
Christine Bakken, Austin DeFor
June 02, 2023
Thank You to Jeremy and Owen for a great experience. Actually the whole staff made our choice a no brained. Great staff and a great XC60. Actually the whole staff made our choice a no brained. Great staff and a great XC60. More
by wayne-carlapowell
Employees Worked With
Jeremy and Owen, Austin DeFor
May 31, 2023
Christine Bakken was very helpful on answering my questions from the first day I called to ask about the buying process. She also followed up with me after a few days to offer further assistance. She questions from the first day I called to ask about the buying process. She also followed up with me after a few days to offer further assistance. She always returned my calls promptly. Christine is the reason I purchased my first new car from Kline Volvo. Even when I needed help from other departments, she made sure all my questions are were answered. More
by titilayos2001
Employees Worked With
Christine Bakken,
May 31, 2023
We had not purchased a new car for quite some time, so we did some online research & arrived at Kline Volvo with a few ideas. That is where Christine Bakken came in. Christine ultimately guided us through th did some online research & arrived at Kline Volvo with a few ideas. That is where Christine Bakken came in. Christine ultimately guided us through the selection of the XC60. Thank you, Christine, for your expertise & follow through! More
by floats-poems-0
Employees Worked With
Christine Bakken, Jonas Nilsson
May 08, 2023
Kline Volvo always does an outstanding job with my service! Plus such a friendly atmosphere in the dealership. I highly recommend them for service and sales :) service! Plus such a friendly atmosphere in the dealership. I highly recommend them for service and sales :) More
by LRA
Employees Worked With
Ted Cahill , Mike Hendrickson
