Klaben Ford Lincoln - Service Center

I HAVE NEVER HAD ANY PROBLEMS WITH SERVICE OR SALESMAN Like I stated, NO PROBLEMS or I would have switched dealers. I am always reminded when it,s time for oil change or check up. Like I stated, NO PROBLEMS or I would have switched dealers. I am always reminded when it,s time for oil change or check up. More

Knowledgeable staff Kim listens carefully to my concerns with my time in getting my car serviced & offers realistic windows & solutions, so I can plan my work day with a Kim listens carefully to my concerns with my time in getting my car serviced & offers realistic windows & solutions, so I can plan my work day with a little less stress in getting back and forth. She's friendly, knowledgeable & a caring customer-service rep. Also my "go-to" person. More

Everyone treated wonderful and fixed my problem I was treated with respect and they listen to me and had my car done on time like they said. I was kept in form of the process on my car. Thank Y I was treated with respect and they listen to me and had my car done on time like they said. I was kept in form of the process on my car. Thank You More

service I like the dealer ship. I know the people there. They do their best to get you in and out. Just wanted to know what kind of oil they use. I know they I like the dealer ship. I know the people there. They do their best to get you in and out. Just wanted to know what kind of oil they use. I know they buy it in bulk. but what kind? More

Maintenance and Service Advisor (Mona Crook) Mona always cares when I call and tell her I need service and keeps me posted throughout the time my car is there. She always listens to my concerns a Mona always cares when I call and tell her I need service and keeps me posted throughout the time my car is there. She always listens to my concerns and make me feel that all my concerns are all important. I wouldn't trade her for all the advisors and dealers in town. SHE and Klaben is the best. More

Excellent Service experience! Excellent experience! Excellent work, completed as promised!! Everyone was very professional and friendly. I received updates while the vehicle was Excellent experience! Excellent work, completed as promised!! Everyone was very professional and friendly. I received updates while the vehicle was in the service department. I will definitely visit Klaben service department in the future. More

Great assistance by Curt in Parts Last night I backed into a parking spot with my recently purchased 2014 F-150 and when I got out of the truck I found a panel on ground in front of tr Last night I backed into a parking spot with my recently purchased 2014 F-150 and when I got out of the truck I found a panel on ground in front of truck. Not knowing what is was, not even sure it was from my truck, I went to Klaben Ford first thing this morning and found Curt at Parts desk. Showed him the panel and I followed him out to truck and he showed me where it came from under that truck. He than asked a service guy to help him and they got on the ground under the truck and attached the panel. Curt explained that it is a panel that is removed during an oil change and evidently, it came loose since last oil change (which was not done at Klaben by the way). I very much thank Curt for his assistance on this, getting on the ground in this cold morning and resolving the problem,. Also thanks to service guy that assisted but I did not catch his name. Bob Peters ps: and there was no charge. More

Terry Baughman I am leasing a Ford C-Max and had difficulty with connecting my iPhone which had been working well. An hour with SYNC was not helpful. I called Terr I am leasing a Ford C-Max and had difficulty with connecting my iPhone which had been working well. An hour with SYNC was not helpful. I called Terry Baughman and he saw me immediately, knew what the problem was, and corrected it forthwith! More

Extraordinary I give this dealership the best rating on the scale, the customer service at this location COULD NOT POSSIBLY get any better. Not only that, but the o I give this dealership the best rating on the scale, the customer service at this location COULD NOT POSSIBLY get any better. Not only that, but the offers that Klaben provides are remarkable. It's ultimately idiotic to not at least consider this company. Danny Sawyer is extraordinary, I will never hesitate to recommend him. More

exceptionally prompt and caring service I've dealt with the Klaben auto group since the late eighties and with J C Crawford since 2005. J C has been a very pleasant and caring sales person. I've dealt with the Klaben auto group since the late eighties and with J C Crawford since 2005. J C has been a very pleasant and caring sales person. He has easily been able to answer most questions I have had and if he couldn't, he would find out right away. He also isn't one of those sales people who forgets you after the purchase has been completed! He is extremely knowledgeable about the products and services Klaben Ford offers. I would truly recommend J C to anyone looking for a pleasant and hassle-free car buying experience. Sincerely, Jim S. More