Klaben Ford Lincoln

Excellent Returned from a trip with multiple problems with our Milan. Called and spoke with Joe who was able to get us almost an immediate appointment along wi Returned from a trip with multiple problems with our Milan. Called and spoke with Joe who was able to get us almost an immediate appointment along with a rental/loaner car. Saw Mona when we came in. Very attentive to the problems and added in a recall we weren't unaware of. Kept us advised of the repair progress and let us know it would be another day waiting for parts. Car was ready when promised and was even washed. Excellent service for the car and excellent care from all those we dealt with. More

I'm happy I leased a Ford Focus three years ago. I came back to Klaben because I really liked the way I was treated. Roscoe Woodberry is an excellent employee a I leased a Ford Focus three years ago. I came back to Klaben because I really liked the way I was treated. Roscoe Woodberry is an excellent employee and sales person. He was the main reason I came back. More

Ford Escape Lease #2 I was so happy with my first lease of a 2014 Ford Escape that I returned to Klaben Ford to lease again. We returned to work with Matt Hryb who had ha I was so happy with my first lease of a 2014 Ford Escape that I returned to Klaben Ford to lease again. We returned to work with Matt Hryb who had handled the first lease and we ended up also working with Doug Carter. Both of them were very helpful in making the process very easy. I feel I could call either one with any questions or needs. I was very happy with the maintenance on my first Escape, and will continue at Klaben for their efficient maintenance service. More

Awesome I purchased a new car while waiting for an oil change and tire rotation on my ,at that time, present car. I wasn't planning on purchasing a new car bu I purchased a new car while waiting for an oil change and tire rotation on my ,at that time, present car. I wasn't planning on purchasing a new car but after driving the Lincoln MKC I couldn't resist. I was coming to the end of my lease program anyway. Doug Carter, my salesman, is awesome! I have leased three cars from him and look forward to the next. Klaben employees in all areas are awesome. More

Such an amazing, smooth experience! Tex Welch is the most genuine and caring salesman. He made everything so easy for me, and he did it with a smile the whole time! He got me nothing but Tex Welch is the most genuine and caring salesman. He made everything so easy for me, and he did it with a smile the whole time! He got me nothing but the best deal and I could not be happier with my purchase, all thanks to Tex and the dealership! More

Great Service Matt did a great job with us. Called to see if he was in and out of all the sales team Matt was the one that answered. We had bought a Truck in Novemb Matt did a great job with us. Called to see if he was in and out of all the sales team Matt was the one that answered. We had bought a Truck in November and Matt did a great job with us. My wife had given Matt what she wanted. He brought it too us and once she looked at this this was not what she wanted. Matt took us too the lot so she could look around. Matt made 2 more trips to get key's. And she found her dream car. Test drive done and we went in to see what we could do to get us in the 2017 Escape. He worked with us and the deal was done. Matt took the time to show us all the options and how they work. Will send everybody to see Matt Thanks for your help! More

Used F-150 sale Connected with Klaben through Cars.com, and very glad I did. Committing to a used vehicle via long distance is a leap of faith. But I got that good fe Connected with Klaben through Cars.com, and very glad I did. Committing to a used vehicle via long distance is a leap of faith. But I got that good feeling about Klaben, and it worked out well. Their representative, Richard "Buddy" Moore was fantastic. I flew in to Cleveland, and he picked me up, had everything ready for the transaction, etc, and was pleasant and professional to boot. Even though I don't live in Ohio, I truly believe if I purchase a new Ford truck in the future, I'll travel there to get it. This is one of those "old school", family-owned dealerships that are becoming extinct. And Mr. Moore is a great representative. Thanks again, Buddy, and Klaben. I love the truck, and hope to see you guys again. Todd McDaniel More

I'm happy My lease was up and it was time for a new car. It's nice to be able to trust our salesperson, Dan Peters, and Klaben to give us an honest deal and a My lease was up and it was time for a new car. It's nice to be able to trust our salesperson, Dan Peters, and Klaben to give us an honest deal and a great car. We've been working with Dan for many years and have always been satisfied. I'm happy. I love the large American flag fying at the dealership! More

F-150 truck lease Buddy Moore did an excellent job getting me out of my existing F-150 lease and into a new F-150 lease. It was a pleasant experience with no pressure a Buddy Moore did an excellent job getting me out of my existing F-150 lease and into a new F-150 lease. It was a pleasant experience with no pressure and non-confrontational. More

Awesome service from knowledgeable salesperson! Matt was really great to work with and knew everything about the vehicle. He was smart and friendly and made the process stress free. Even after the s Matt was really great to work with and knew everything about the vehicle. He was smart and friendly and made the process stress free. Even after the sale, he offered to meet me to show me more tricks and tips about the car. He went out of his way to be helpful and I really appreciate his professionalism. Couldn't have asked for a better salesperson to deal with! More