Klaben Ford Lincoln

Had oil change,tires checked and other services Took me day I called w problem. Nice waiting area. Rep young and helpful. Explained service and wait time. Taken immediately. No long wait time Took me day I called w problem. Nice waiting area. Rep young and helpful. Explained service and wait time. Taken immediately. No long wait time More

Great products and service I have always been treated with the utmost respect at this location. The clientele is very knowledgeable in what they do. I feel I have always receive I have always been treated with the utmost respect at this location. The clientele is very knowledgeable in what they do. I feel I have always received top-of-the-line service at Klaben Ford. More

Lease a new Escape I came to Tom Nicodemus because I have friends that have bought or leased from him. By way of his reputation, I already considered him a friend. I t I came to Tom Nicodemus because I have friends that have bought or leased from him. By way of his reputation, I already considered him a friend. I told him I needed to get out of my car (07 Lexus RX350) and into something safer and more reliable for my family. I had concerns about my budget and negative equity the Lexus carried. He showed me the 2017 Escape and even took it with me to convince my wife (who always said it was too small of an SUV). Mr. Nicodemus even bought us lunch! Once we reached my house, he took the time to repeat all the model and design aspects to my wife using the same exuberance as before. His knowledge of the vehicle was staggering. He described with such detail that ever the most mundane of options were made exciting. Whether it was the new Sync 3 system, the available APPs, the engine, the paint, last year/this year refinements… this guy definitely knows his product. We had trick or treat that night and I needed to be home by 5. Tom got the whole team together and expedited the entire process so I was home in time. Tom engaged my children, made a believer of my wife, and respected my time restrictions. I was so happy with the first deal presented that I never argued price or options. I honestly believe Tom is in it to make the customer happy. Tom Nicodemus is a breath of fresh air compared to my previous stagnant relationships with salesmen. My wife and I could not be more satisfied with Mr. Nicodemus, the Escape, or our entire purchasing experience. I have already given his name and business cards to two neighbors (during trick or treat that night) and a colleague at work. He has gone over and above making a sale and made my family delighted to deal with Klaben dealership. Thank you, More

Great Service Had my car in for oil change, fluid check, etc. Mona Crooks was awesome and so was Joe French. I'm not sure which mechanic worked on my car but he did Had my car in for oil change, fluid check, etc. Mona Crooks was awesome and so was Joe French. I'm not sure which mechanic worked on my car but he did a great job. The complimentary car wash was a nice bonus. I've been dealing with Klaben Ford in Kent for many years for service and new vehicles and I have never been disappointed. More

Lincoln I won't buy Lincolns from anywhere else. Kenny King and Klaben Lincoln give a top notch experience. The dealership is clean and looks brand new, defin I won't buy Lincolns from anywhere else. Kenny King and Klaben Lincoln give a top notch experience. The dealership is clean and looks brand new, definitely fitting the new luxury look of the Lincoln brand. More

Extremely personal and professional. Jeff gave me personalized attention. He went above and beyond to get me the car I wanted. It was a very delightful way to lease a car. No hassles, no Jeff gave me personalized attention. He went above and beyond to get me the car I wanted. It was a very delightful way to lease a car. No hassles, no going back and forth. I felt I could trust Jeff ! More

Normal 10,000 miles service Mona Crooks always takes great care of me. I just work in the customer area and she handles all the rest. Positively no hassle for me to get the car Mona Crooks always takes great care of me. I just work in the customer area and she handles all the rest. Positively no hassle for me to get the car serviced. More

Car problems, Mike to the rescue !!!!!! I have been dealing with Mike for many years now and I can't thank him enough for all he has done over the years for us. I believe Mike truly cares ab I have been dealing with Mike for many years now and I can't thank him enough for all he has done over the years for us. I believe Mike truly cares about his customers and he shows it by being kind, friendly, honest, and trustworthy. I not only think that Mike is great at his job, I consider him to be a friend. Thanks again Mike !!!! More

Cargo light replaced, work well done, Mike was great. Asked other questions on 2016 Edge and received answers needed. Vehicle was washed for me, good perk. replaced, work well done, Mike was great. Asked other questions on 2016 Edge and received answers needed. Vehicle was washed for me, good perk. More

Fast and friendly It didn't take long for the technician to diagnose the problem. The part (throttle body) was available same day but came in the next. Easy to schedu It didn't take long for the technician to diagnose the problem. The part (throttle body) was available same day but came in the next. Easy to schedule an appointment and they are very efficient. More