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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,841 Reviews

1,841 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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September 30, 2024

Jarred Taylor has been an outstanding service writer, and has made sure to answer any question, and help along the way of my truck being in the shop! More

by Brasty10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Taylor
September 30, 2024

Very helpful and respectful employees! Took care of everything perfect and timely! Would recommend to anyone! More

by laurie_regallis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Klaben is always fantastic Joe Hillard is always on top of everything and his attentiveness to detail is fantastic. More

by joe.blake17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

I purchased a 2024 Jeep Wrangler 4xe from Klaben Chrysler Jeep Dodge and it was the best experience I have ever had purchasing a new vehicle! When it came time for my first oil change and tire rotation, of More

by Duckduckjeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2024

I like their fast and friendly service they also provided A ride for me to get home and get back to get my car More

by knappdolores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Thanks too Jarod Taylor and Sean Abbott and the entire Klaben Service team for their get it done and done correctly attitude to get my 2021 Jeep Rubicon back to manufacturer specs on the ESS electronics. More

by fzarycki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Taylor
September 27, 2024

Have purchased 7 vehicles from this dealership, they have provided all service work as well. Never an issue! More

by ryanewagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

Interactions with and customer service from Joe Hilliard always exceeds expectations. I am impressed with his attention to providing a good experience and a good outcome. He is much appreciated for this. More

by CONIFERDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

I’m very disappointed that you had my vehicle in service for 15 days yet did not take the time to wash it before I picked it back up repaired. More

by ALAN28
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Alan, Thank you for taking the time to leave us a review, your feedback is greatly appreciated and extremely valuable to us. We sincerely apologize for the condition of your vehicle at pick up. We strive to always leave vehicles cleaner than how they were brought in, so here we certainly failed you. I was unable to find any information for you in our system from what was provided here. I would love to get in contact with you and gather some more information and come up with a plan to rectify this situation for you. I can be reached at any of the following below. Once again, thank you for your feedback. Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

September 24, 2024

Appreciate your and Joe Hilliard’s help with the price concerns! Professional and quick service. More

by Doug B.
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Burrows
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