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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,931 Reviews

1,931 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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January 15, 2025

Joe has been contact in service for many years! He continues to be the best when I have to work with someone there. I even call him with questions and he is always willing to help and offer suggest More

by diana.nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

Very helpful and excellent service. Greatly appreciated since they snuck me in to fit my schedule. More

by grgory999
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

I have been with Klaban for years. I have used the same Service Advisor,Joe Hillard for years and have grown to trust him and his service recommendations. More

by citadal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Jacobs - sales
January 13, 2025

Liz was amazing! I probably called what seemed like a million times and she was so helpful and never made me feel like a bother. Thank you Liz!! More

by tiffany.baldwin09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Abdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Communication has greatly improved since out last visit. Always very friendly and cordial. However, we had requested a couple things be taken care of, the collision light showing on the dash indicated it More

by mmccutcheon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review regarding your recent visit and for your kind words. Your feedback is very important to us. Although your 4-Star review may describe a good experience, we obviously fell short in some way to deliver the level of experience you expect and deserve when you put your trust in the Klaben Team. I apologize for leaving you feeling anything less than completely satisfied. We share your feedback with our entire team and reflect on its content for use in coaching, counseling, and celebrating. Might I have a few more minutes of your time to gain additional insight? My personal contact information is below. We appreciate your business, but more important to us are the relationships we stand to gain and maintain based on trust and confidence. Thank you again for your honest and candid feedback. I and the entire Klaben Team remain at your service. Jeff Bryant 330-673-3139 ext 409

January 10, 2025

Was very easy and all went well took care of couple recalls and serviced my Jeep More

by Garry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Abdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2025

Joe is very good at his job. His attention to my van’s service needs is exemplary. Klaben is MY service center. My recommendation is always Klaben. Thank you for putting your cus More

by dgregoiremkbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2025

Great service. Joe my service advisor does a great job keeping me updated on progress during my service. I have been with Klaben for years and mainly stick with the More

by citadal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Jacobs - sales
January 07, 2025

From finance to service you will not find better service, great people to work with always willing to help the customer. More

by ehawn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Elizabeth was very helpful. She got the car in and out of the shop and did an amazing job. More

by blakehaas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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