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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,844 Reviews

1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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August 11, 2023

Had the best service through Logan. He took the time and patience to go over to all the work that needed done and after work was completed. Never have we had such great professional t More

by candlelight1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
Aug 11, 2023 -

candlelight1959 responded

You have a very great honest employee through Logan. Was very comfortable working through him never have had that kind of experience at a dealership.

August 10, 2023

Their service department has always been great. I pass 2 other jeep dealers (40 miles) to receive their better service, More

by ochtab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Rich
August 09, 2023

I was very satisfied with the work done on my van. Everyone invovled with my transactions was very curteous , professional, and friendly. Great job!! More

by linlou0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
August 06, 2023

Always treated as family, been dealing with Klaben over 25 years. Will continue to do business with them. More

by Jpav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2023

Great service. Will keep returning. Give the people who worked on my car a raise More

by prib42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Ripley, James Arnold, Amanda Davis, John Rebeck, Logan Rich, Kara Semety
August 03, 2023

Always great service at klaben. Fast and easy. Nikki was great and made several recommendations for me. More

by Bland1589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Ripley
July 31, 2023

I buy my vehicles from Klaben and have my vehicles serviced there also. I feel their service department is top notch. I always arrange service with Joe Hilliard. He does an excellent job arranging More

by Cemoldvay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2023

Being in customer service myself, having to deal with not so nice people on a daily basis. Amanda and James are top notch. More

by Rich207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Arnold, Amanda Davis
Jul 28, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your experience at our service facility. We truly appreciate the positive comments regarding a couple of our team members. As you mention being in customer service as well, you clearly understand the importance of customer feedback. It is the basis for our coaching and counseling sessions with our team. That being said, your review indicates that there were areas where we should have performed our jobs better. I apologize for not meeting your expectations in all areas of your experience. If you would be willing, I would welcome the opportunity to speak with you directly so that I can get an understanding of what else I can share with the team. The information in your review doesn't provide me with enough information to determine your contact information, so if you are willing to reach out to me, it would greatly appreciated. Thank you again for your feedback and I look forward to hearing from you soon. Jeff Ashley, jashley@klaben.com, 330-673-3139 ext 405.

July 25, 2023

Service was prompt and efficient. Waiting area was clean and comfortable. Would highly recommend service department. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
July 25, 2023

I have had issues in the past with service here but Tina really came thru. More

by cainj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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