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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,844 Reviews

1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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November 04, 2023

Joe was awesome. Oil change 4 tires and front end alignment. All done in a couple of hours. More

by sabdon1066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2023

Joe Hilliard wins our business with his honest and credible approach to our servicing needs.... I've worked in the retail car business for years, and if I were managing a service department, Joe wou More

by Dick P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

Amanda Davis and the rest of the Klabeen team are always so helpful and accommodating. They’re the reason I keep coming back to Klabeen for new vehicles and service. More

by mattwhite782e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Ripley, James Arnold, Amanda Davis, John Rebeck, Logan Rich, Kara Semety
November 03, 2023

Klaben had been very helpful during my search for a car 5 years ago. Ever since then their various staff members in sales, finance and services have been equally as great in addressing my concerns related to More

by Dave K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold, Kara Semety
November 02, 2023

Although my repairs were very costly Amanda worked on my concerns and was helpful. TU More

by joescaggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
Nov 03, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Joe, Thank you for completing your review. It is so important to us that you have a positive experience each and every time you visit Klaben Auto Stores. Your kind words about Amanda are affirmation that our culture is alive and well. I would also like to thank you for taking the time to speak with me today. It is clear that we put you in a position where the value of your repairs was not fully understood. This was not our intention. Please know that we are always here to assist you in any way we can. I and the entire Klaben team remain at your service. Kindly, James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

November 01, 2023

excellent service performed professionally at all levels. dealt with joe hilliard many times and gave great service every time More

by ned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2023

Joe was so helpful and kind. He kept me updated on my repair every day. Answer any and all questions without hesitation and was very thorough and his explanation. Joe cares and i More

by littleone5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2023

Kara was fantastic! The whole job itself though took a little longer than I thought it would. More

by mzarle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
Oct 30, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to complete and return your review. It is always our goal to provide a truly exceptional experience each and every time that you visit us. Your kind words affirm that our culture is alive and well. Please accept my apology for failing to provide the efficient and speedy service that you are accustomed to. It was not our intention to fail you in this manner. Would you have a few minutes to speak with me regarding your service? Feedback such as yours is an integral part of our ongoing efforts to perfect our processes and will be shared with our team members to ensure that we are improving. I promise to make whatever arrangements are needed to ensure that I minimize any further inconvenience to you. I and the entire Klaben team remain at your service. Kindly, James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

October 30, 2023

From the onset, Logan Rich has been an asset for Klaben. His genuine care, concerns, and accommodations for me as a customer is commendable. He also consistently calls with updates on the repairs. Thank yo More

by Sellissa4u2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
October 30, 2023

Although I did not deal directly with Kara at my appointment (she was involved with another customer) she followed up after the appointment to make sure the service was done satisfactorily. More

by cdimauro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich, Kara Semety
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