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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,844 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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November 08, 2023
Kara understood my situation and promptly created a plan to resolve my car issue. She took the time to give me updates and explained clearly the correction taken. Looking forward to my next appointment. to resolve my car issue. She took the time to give me updates and explained clearly the correction taken. Looking forward to my next appointment. More
by Agd
Employees Worked With
Kara Semety
Verified CustomerNovember 07, 2023
I had asked the service writer to tell mechanic to use a thin wall socket on my after market wheels. This would prevent scraping the lug nut holes. That didn't happen. So the black coating is scraped off thin wall socket on my after market wheels. This would prevent scraping the lug nut holes. That didn't happen. So the black coating is scraped off. More
by rogb350
Employees Worked With
Kara Semety
November 07, 2023
Joe Hilliard took care of my Jeeps service needs, he even got my car washed !!! got my car washed !!! More
by JRUGGS23
Employees Worked With
November 06, 2023
Klaben Ram sales and service are beyond amazing. I've been with Klaben for years and I'm still treated like I'm the most important customer they have. Don Jacobs has never steered me wrong. Joe at s I've been with Klaben for years and I'm still treated like I'm the most important customer they have. Don Jacobs has never steered me wrong. Joe at service treats me and my truck with unmatched respect and professionalism. Recently my life hit a bump, Don and Joe worked with me and made sure I got my vehicle cared for moving my scheduled appointment without hesitation and once again took care of me. The professionals at Klaben Jeep Dodge Ram sales, service, finance, and everyone else are the reason I continue to buy from them What a great dealership, keep it up. More
by Mattandmelinda
Employees Worked With
Other Employees :
Jennifer Ash
November 06, 2023
This the best dealership around from top to bottom sales to service they get the job done to service they get the job done More
by Dawn E Rodgers
Employees Worked With
Other Employees :
Christine Klaben
November 06, 2023
Joe was great to work with. He kept me well updated on service progress or lack thereof. I don't know if this has become the post covid "new normal" but, the last three time He kept me well updated on service progress or lack thereof. I don't know if this has become the post covid "new normal" but, the last three times I've had my Jeep in for an oil change/tire rotation, I've had to wait 4-6 weeks for the appointment and the service was not completed on the same day I brought the vehicle in. I did purchase the 125K mile service package which, along with the oil change/tire rotation, was to take 4hours. I dropped the car off at 10:30. At 4:00 o'clock, I got a call informing me that due to backups, the car would not be ready. I requested that the car be ready by noon of the second day. I got a call from Joe, around noon, informing that the car would not be ready. Later that day, at around 4:00, I got a call informing that when the test drive was completed it was discovered that the front bearings had to be replaced. Now, I'm not complaining that it took a third day to repair the bearings, I'm saying it took two full days to get to that point. I'm very appreciative that Joe got the bearings covered under the lifetime warranty on the vehicle. I understand that the delays were beyond Joe's control and reaffirm that I am very pleased with Joe's service. I appreciate your shops thoroughness and the manner in which all the warranty repairs have been completed. I have had my vehicle serviced exclusively by your shop since moving to Silver Lake and will continue to do so. Overall, I am very satisfied with the quality of service I have received at Klaben. I have, and will continue to recommend your shop to friends. I however thought it was important to report the operating issues I have experienced the last three times I've brought my vehicle to your shop. Regards Stephen Bobonich More
by sbobonich
Employees Worked With
November 04, 2023
Amanda was very helpful with our Jeep repair. We got an appointment quickly and our Jeep was repaired in a timely manner . Amanda was great with communication and kept us informed throughout the We got an appointment quickly and our Jeep was repaired in a timely manner . Amanda was great with communication and kept us informed throughout the whole process ! More
by nancykiggins
Employees Worked With
Amanda Davis
