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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,844 Reviews

1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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January 10, 2024

Klaben employees provide fast, convenient and friendly service when scheduling my Jeep Wagoneer. Thank you! More

by amstrohfus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2024

Klaben provided excellent service for my vehicle. They are thorough and do a complete job. More

by VictorMarozzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2024

Joe Hilliard and team were friendly, professional, and took care of everything needed! Will be back! More

by johnrebeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold, Amanda Davis, Logan Rich
December 29, 2023

I took my car in for a tire pressure alert malfunction. The piece was replaced as well as getting new brakes. When I got in my car, I noticed the light was still on. I asked about it and was told that I More

by Shelley G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Davis
Dec 29, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Shelley, Thank you again for taking the time to complete your review of our service department. While we appreciate the opportunity to repair the vehicle, I would like to apologize for the inconvenience of needing to return. We certainly empathize with how frustrating this must have been. If ever you need anything, please don't hesitate to reach out. I and the entire Klaben team remain at your service. Kindly, James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

December 29, 2023

As always, Joe was amazing. Always attentive and informed me of the whole process. Cheers Joe! More

by JRUMS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2023

Courteous employees they keep you informed as they work on your vehicle, and they do what they say. More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Rich
December 27, 2023

I needed an oil change and tune up before the holidays. Joe Hilliard and his crew were able to get me in and running smoothly. More

by JeepGal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2023

I had a recent great experience with my newer Jeep I purchased from Klaben. Great communication and solutions. More

by ashley_courtheyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kara Semety
December 22, 2023

Dealership is top notch . Dan in the Service Department was great to work with from start to finish . I will keep coming back to Klaben and will recommend Dan to everyone . More

by rreedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Gauthier
December 20, 2023

Joe Hilliard. . great customer service, thank you for all you do.. Happy holidays to the entire klaben family More

by SHVDMONKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
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