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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,844 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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February 29, 2024
Logan was extremely helpful when I called in on a Friday and said my oil report was at 4%! I didn't know Jeep wasn't sending alerts as early as hey used to and I kinds panicked thinking I was super late! He and said my oil report was at 4%! I didn't know Jeep wasn't sending alerts as early as hey used to and I kinds panicked thinking I was super late! He assured me this was the new process and got me an appointment for the very next morning. He took care of the oil and everything else that was due, and very patiently explained what I needed to know. More
by ERINLATINA
Verified CustomerEmployees Worked With
Logan Rich
February 28, 2024
I have dealt with Klaben for 15 years and I am very satisfied with their service. Logan made certain that my instructions were clear as to where to park the Jeep when the work was completed. My satisfied with their service. Logan made certain that my instructions were clear as to where to park the Jeep when the work was completed. My only comment is to advise the customer on a frequent basis on the progress of the vehicle which is being service. More
by gary chack
February 27, 2024
I was pleased with the level of services provided, bringing all recommended manufacture levels correct for my Jeep Cherokee. I would recommend Klaben services, I have been a customer since 2015. Tha bringing all recommended manufacture levels correct for my Jeep Cherokee. I would recommend Klaben services, I have been a customer since 2015. Thank You More
by hawkc
Employees Worked With
February 27, 2024
Always happy with Klaben Jeep. Joe went above and beyond in his service. Always feel like I matter there. Joe went above and beyond in his service. Always feel like I matter there. More
by CW12BW14
Employees Worked With
February 26, 2024
It was easy to come in for my oil change and tire rotation last week. rotation last week. More
by heather5
Employees Worked With
February 26, 2024
Joe kept me informed of the costs and time frame that the job was to be compleate. job was to be compleate. More
by rsbackpain3
Employees Worked With
February 26, 2024
Problem presented was not corrected. Did not have a code for the brake switch activator so he could not check that, which is likely the problem for non starting. Service manager focused Did not have a code for the brake switch activator so he could not check that, which is likely the problem for non starting. Service manager focused on the key fobs - NOT THE PROBLEM!! More
by Petetheprinter
Employees Worked With
Jimmy, Logan Rich
February 26, 2024
Logan, in the service department, was excellent at customer service and very helpful. He even made sure that my vehicle got an e-check because my plates were about to expire and I needed to renew them customer service and very helpful. He even made sure that my vehicle got an e-check because my plates were about to expire and I needed to renew them. Even though I got my vehicle back with the check engine light reset, went off again in a few days and my problem is still exists. My truck has had the check engine light on. We’ve put a couple thousand dollars into replacing some parts. Which now I don’t know we’re actually necessary because the check engine light continues to be on. I’m not quite sure anyone really took the time to figure it out. It’s so frustrating. More
by kimapd
Employees Worked With
Logan Rich
February 23, 2024
The Klaben dealership in Kent, OH was not helpful in diagnosing my usb charging issue. I brought my vehicle in on two different occasions and the problem was not fixed. The first visit resulted in my ve diagnosing my usb charging issue. I brought my vehicle in on two different occasions and the problem was not fixed. The first visit resulted in my vehicle being left at the dealership for the entire day. Upon arrival of picking up my vehicle I was informed the part for the usb charging station was unable to be ordered unless I could replicate my issue. I replicated my issue and Albert Klaben took video proof to show the technician. The technician’s name was Ben. I was then informed a day later the part was unable to be ordered and I needed to bring my vehicle into the dealership again, so their technician could test it. Upon arrival at the dealership I had to re-explain what was happening to my vehicle and show the staff what was taking place with my usb charging station. I spoke with the technician Ben and Service Manager Jim. During my conversation, Ben admitted the day my vehicle was in the shop for the entire day he wasn’t able to test it because he didn’t have a cord to test it. After being at the dealership for 45 minutes I was told the issue must be my phone or cord I was using. I showed the staff the issue again. However, it still won’t work for me and they were unwilling to come up with another solution to fix my issue. Don’t take your vehicle here for service. The staff will waste your time and your issue will never be fixed. Take your business somewhere else. More
by Jenna
Employees Worked With
Technician - Ben , James Arnold
February 23, 2024
The entire team was extremely helpful and made the experience enjoyable.. would highly recommend buying your next car at Klaben. experience enjoyable.. would highly recommend buying your next car at Klaben. More
by akeller318
