Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,844 Reviews
Call Service Center (330) 673-3139

1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

Sort by
May 24, 2024

Good service, don't have 15 words to explain how good the people are there!!! thank you for the great job More

by kathleenboyer17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024

We purchased a new to us vehicle with new tires that had not been balanced. It took 3 weeks and a phone call from us to “fix” the issue. When the service was completed, my husband was asked to pay for the w More

by eharr0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shi Crockett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. We appreciate the 4.0 star rating, as well as the positive comments regarding Melissa. As you may know, we ask for feedback through many different venues, as we truly want, and need, to hear the voice of the customer. When we miss an opportunity to exceed a customer's expectations, we look for opportunities to make improvements in our processes and our customer experiences. I also appreciate you spending a few minutes of your time with me via a phone call. The extra insight that you provided will be shared with the members of our team as we are all responsible for being part of the solution to any issues, in our daily operation. I will end by apologizing for not delivering the 5.0 star experience that you deserved, and I thank you once more for all of your feedback. The entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

May 23, 2024

They worked hard to find an amicable solution for the problem with my vehicle & assured me that they would take care of me for any other concerns down the road. More

by dschucke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Rich
Report | Print
May 20, 2024

Joe does a great job and I am very happy with the service I receive. More

by bearsjp14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Klaben III
Report | Print
May 19, 2024

Excellent service. Work was completed as expected with no problems. AJ was very courteous. He explained well and answered y questions. Service department is clean. Wait More

by whhenricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Klaben III
Report | Print
May 18, 2024

Great courteous and fast experience at the service department. The oil was changed and the truck was washed! More

by BlackRam14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pasko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Klaben III
Report | Print
May 17, 2024

After some issues with a past employee AJ took it upon himself to help me out with my car and the services that were done recently. Anything that I need done from now on I will be reaching out directly to More

by LDJW17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Klaben III
Report | Print
May 17, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Dear Customer, Thank you for your feedback, as it is a vital tool in our continued growth as a department. We appreciate your kind and positive comments about AJ, and would like to apologize for any prior issues you may have experienced. I was unable to determine who you were based off the information provided here but would love an opportunity to gain some further insight. I can be reached at any of the information below. The entire Klaben team remains at your service! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com Check out our reviews at www.dealerrater.com

May 15, 2024

Friendly courteous staff goes above and beyond. I trust them with any repairs on my vehicle More

by barbo46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024

He was very kind and understanding. I couldn't have been more pleased with my service. More

by cottonball102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Klaben III
Report | Print
May 14, 2024

Klaben was awesome. I didn't have an appointment scheduled. They took me right in and got everything taken care of. Melissa Dolan was especially nice and professional. I More

by rob.paolucci84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ, Logan Rich
Report | Print
1
...
12
13
14
...
185