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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,844 Reviews

1,844 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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June 04, 2024

AJ was knowledgable and personable. He was forthcoming with information as well! I knew exactly what was happening to my car and he made sure to get me out in a timely manner. More

by ah2241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Klaben III
June 04, 2024

Had to have the transmission replaced on our 2014 Journey. Logan responded to all our questions immediately and kept us informed of the progress all along the way. He and Klaben did a fantastic job o More

by mahyah59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
June 03, 2024

This man put his BLOOD, sweat and tears into this bulb change. LITERALLY! Bleeding on the cement for this bulb. It was no challenge for him. Thanks again Brian for the courageous act I have witness and wi More

by KaylubF23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2024

Always great working with Joe as my advisor and bringing my vehicle to Klaben Dodge for service. More

by tracytinker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024

Very pleased with Joe Hilliard and his team of mechanics. They diagnosed the problem and fixed it. My dealership of origin would not take any action regarding the transmission problems. Thanks for fixing my More

by Cordelljm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024

I had outstanding service from the KLABEN team. This started from the point I booked my appointment until the time I picked up my truck. More

by donkey.punch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Mills, Logan Rich
May 28, 2024

Always cooperative with scheduling. Never hides cost of work done. Always kind and courteous. Treats you like family. More

by WGEDEON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine Klaben
May 27, 2024

Had to go to the service desk to finish my service visit after I saw the service technician park my car in the lot when he was done working on my car. I waited for over 15 minutes for someone to tell me it More

by bgergely1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Klaben III
May 28, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

William, Thank you for your feedback, as it is a vital tool in our continued growth as a department. We sincerely apologize for the inconvenience you had here with your most recent visit. We can assure you that this is not how we want any visit to go. I did call and leave you a message earlier, as I would love the opportunity to have a quick conversation to go over the visit in some more detail to better serve you for future visits. I can be reached at any of the following information below. Again, we appreciate your feedback, and the entire Klaben team remains at your service! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

May 27, 2024

I had my Jeep Compass serviced and the technicians did an excellent job! Quick and efficient! More

by Jeepgirl!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich, Albert Klaben III
May 25, 2024

friendly staff. answered my questions. waiting for part to come in so they can finish repair More

by marieking356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
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