Kisselback Ford

Matthew was great! I contacted him via phone and we were able to handle the majority of the transaction over the phone. All I had to do was come in, test drive and sign! He was friendly and courteous and m able to handle the majority of the transaction over the phone. All I had to do was come in, test drive and sign! He was friendly and courteous and made the process very simple. I would highly recommend him to someone searching for a new or used car. More

Had a very good experience at this dealership. Gary was our salesman and was very patient with us while we looked from vehicle to vehicle. He was very knowledgeable and answered all the questions we had. W our salesman and was very patient with us while we looked from vehicle to vehicle. He was very knowledgeable and answered all the questions we had. We highly recommend this dealership to anyone who is looking to buy a car. More

After shopping three other Ford dealers in central florida, Kisselback Ford gave me the best price.I told Gary what I was looking for and in just a few minutes, he showed me two trucks in inventory. I florida, Kisselback Ford gave me the best price.I told Gary what I was looking for and in just a few minutes, he showed me two trucks in inventory. I test drove them and bought one of them. Gary and Mike made the whole sales process easy and enjoyable.I am very satisfied and will recommend Kisselback to my friends and family. More

Had a good experience. We already knew what we wanted and found it on the lot at Kisselback. No pressure, liked the car and took the list price because it was good and I had nothing that would backup comman found it on the lot at Kisselback. No pressure, liked the car and took the list price because it was good and I had nothing that would backup commanding a lower price. Very smooth. Asked the salesperson about the 3 day exchange policy listed on the website. He said he had no information about it. Ask the salesperson about the maintenance record. he said it went through the shop and I believe it because it had new brakes and tires. I wanted to know if it needed its 60K service because the transmission fluid needed changed at that point. He said he would check but we never got a response. My wife asked the next day when she dropped off some supplemental paperwork. The salesperson said "It should have." "It should have"=he never checked. Well after the paperwork was started we asked if there was a second set of keys. The sales person said no keys were with the packet but he "would check" if there was a second set of keys. "Would check"=no keys. He said profit margins were so thin that he couldn't add it but he would check. I just paid asking price for the car! It is a chipped key so it is not cheap but please! Especially after I paid asking price and the deal is almost done. More

I had been shopping for a new car for a few months and decided to go to Kisselback Ford just to look around. I walked off several other dealership lots due to their high pressure sales tactics. Bill Tower decided to go to Kisselback Ford just to look around. I walked off several other dealership lots due to their high pressure sales tactics. Bill Tower introduced himself to me while I was walking the lot checking out their inventory. What impressed me the most with Bill was that he was not a typical high pressure salesman. Bill asked the correct questions and had the answers I was looking for. Bill made the entire purchasing process go very smooth. We closed the deal and I was driving my new car home shortly afterwards. Great Job to Bill Tower. Going forward I will recommend Kisselback Ford due to the outstanding sales service that Bill Tower performed. More

Absolutely no pressure, willingness to be helpful according to my needs. Being a single woman who has been taken advantage of, I've had my share of bad experiences and this has been a dream come true according to my needs. Being a single woman who has been taken advantage of, I've had my share of bad experiences and this has been a dream come true. The relaxed and pleasant atmosphere of the Dealership was outstanding. Mr. Tower, (Bill) did all he could to get me financed and spent the time needed in order to do so without making me feel uncomfortable. My car is such a beautiful color and I'm constantly getting compliments. I in turn, make sure to let people know where I got it and the excellance of this Dealership. I also tell them to see Mr. Bill, His personality and honesty sells cars. (haha) Sue B. More

Great experience love the vehicle. Gary took time to Great experience love the vehicle. Gary took time to show me multiple vehicles. If he didn't know the answer to a particular question - he got the Great experience love the vehicle. Gary took time to show me multiple vehicles. If he didn't know the answer to a particular question - he got the answer for me. The rest of the staff helped follow up and I felt like I was dealing with one big happy family. Excellent experience. More

I was/am very pleased with my sevice that is why we/husband continues to go back to buy our cars from the ford dealership every 5-10 yrs we/husband continues to go back to buy our cars from the ford dealership every 5-10 yrs More

Jorrge Sepulveda was a great salesman--knowledgeable, available to our schedule, always helpful but never pushy. He worked for us. Duane Norman, the Sales Manager, was exceptional. Answered all our qu available to our schedule, always helpful but never pushy. He worked for us. Duane Norman, the Sales Manager, was exceptional. Answered all our questions immediately, was especially good on vehicle options, explaining Ford financing and guiding us through the actual purchase process. He was thebest of the 5 or 6 Managers we delt with over our two weeks of shoping for a light truck. Mathew, a new employee was amazingly well versed on Ford products and especially good at filling in when others were temporarily busy with other customers or tasks. The whole Dealership was "First Class"! We look forward to a continuoing great service relationship as we enjoy our truck. We would recommend Kisselback Ford to anyone shoping for a new or used vehicle. More

We have worked with Gary before and have been very happy with his friendly service. The service department, especially P.J., are very nice and helpful. That is one of the reasons we keep buying vehicles f with his friendly service. The service department, especially P.J., are very nice and helpful. That is one of the reasons we keep buying vehicles from them. More