Kisselback Ford

Used Car Purchase I purchased a 2009 Dodge Caliber with 25,000 miles on Saturday sept 2nd. I dealt with Jack Pate at the dealers used car lot. When I asked to look at I purchased a 2009 Dodge Caliber with 25,000 miles on Saturday sept 2nd. I dealt with Jack Pate at the dealers used car lot. When I asked to look at the car there was a no hassle approach by the salesman. He was friendly and willing to answer all questions. I explained this was my daughters first car and it needed to be dependable. After looking the car over I asked about a test drive which I was given the keys and allowed to go on a test drive with my family no hassles or anything which I thought was great. allowed me to fully check the car out. When I returned I told jack I wanted the car asked about the price and they were willing to adjust the price which we were both happy. Jack took care of all paperwork and they included a 3 month warranty and first oil change and tire rotation free of charge at a later date. I thought the dealership was fair and helpful and dealing with Jack was great. would come back again to do business . Thankyou C Day More

Had A Excellent Experience We went in to buy a used car. Jack Pate was very helpful and kind and assisted us with everything we needed. Tammy Walters the financial representati We went in to buy a used car. Jack Pate was very helpful and kind and assisted us with everything we needed. Tammy Walters the financial representative answered all our questions and helped us understand all the paperwork. We would recommend Jack to our friends and family and we would not hesitate to buy from this dealership again, More

New car purchase I have made several purchases at Kisselback Ford in the last year and a half and the entire crew has been excellent with customer service issues… Rob I have made several purchases at Kisselback Ford in the last year and a half and the entire crew has been excellent with customer service issues… Rob Ramnarine my salesman was very knowledgeable and intent on ensuring I got what I desired in a vehicle and in researching any pertinent information with me… Duane Norman, the Sales Manager is quick to respond and very flexible in meeting the customers needs. Tammy Walters, the Financial Representative has assisted me with tremendous knowledge in answering any of my questions concerning my purchases… She is very thorough and accurate with the necessary paperwork. PJ, Joe, Brad, and Diana have been extremely helpful in the Service Dept. going that extra mile to ensure my concerns are taken care of. These people are a great asset to this dealership. I have dealt with other dealerships recently and Kisselback Ford is clearly "head and shoulders" above the rest. I would not hesitate for a moment to purchase from this dealership again… More

Excellent experience. Grade: A+ My husband and I are very happy with our experience with Kary as a saleswoman. The process was very smooth and Kary makes it easy and pleasant. She wa My husband and I are very happy with our experience with Kary as a saleswoman. The process was very smooth and Kary makes it easy and pleasant. She was very polite and honest. We would recommend Kary to all my friends and family. More

Kisselback Ford Made Our Truck Purchase a Breeze We went in with the idea of upgading our F-150 for another one with a bit more power and added features. Jack Pate assisted us thoughout the whole pr We went in with the idea of upgading our F-150 for another one with a bit more power and added features. Jack Pate assisted us thoughout the whole process. He was extremely personable and helpful. We were able to make purchase without undue pressure and stress, and in less time than we ever imagined! Happy with our new truck, happy with the way Kisselback treated us as new customers. Fairness and integrity goes a long way! Mr. and Mrs. Garcia More

Warranty repaired no hassle My review is on the service department at Kisselback Ford. Brad Gonzalez was top notch! I did not buy my 2016 Explorer at Kisselback but I can assure My review is on the service department at Kisselback Ford. Brad Gonzalez was top notch! I did not buy my 2016 Explorer at Kisselback but I can assure that I will be buying my next vehicle there. The paint bubbled up on the front of the hood so I called to get it in as it was still under warranty. Brad called me back in 2 days after taking pictures and getting Ford to approve the repair, when I dropped my vehicle off on 7/18 he had a 2017 Expedition reserved for me to drive while mine was being repaired. I picked my Explorer up on 7/24 and Brad had everything ready to go ,He even did The Works service on it as I had asked him to do that day! Since coming to Kisselback for service I have been very pleased with everyone there, they are all very friendly and get the job done with no stress! More

Experience purchasing a used car with offering a trade in Our 18 year old son was just wanting to test drive a Ford Mustang. We visited the used car lot in Saint Cloud, Fl. On Saturday and right away from jus Our 18 year old son was just wanting to test drive a Ford Mustang. We visited the used car lot in Saint Cloud, Fl. On Saturday and right away from just walking in the door , Jack Pate immediately said hello to us and asked what he could do for us. The next day we traded in our sons car for his dream car Ford Mustang !! Our experience was Outstanding from the beginning thru the entire process. Jack Pate is highly recommended ! Jack made us feel comfortable and like family ! We will be back with our second son in the next year or two to purchase another used car from Jack Pate. Prices are incredible and trade in very reasonable! Thank you !!! Overall everyone was friendly and quick with the the whole process. Not like some dealerships and it takes all day. St. Cloud Kisselbeck is #1. More

Kisselback Ford treated like family Other dealer treated me like crap.. David Q at Kisselback Ford treated me like family........ Best experience i ever had buying a truck... heck even c Other dealer treated me like crap.. David Q at Kisselback Ford treated me like family........ Best experience i ever had buying a truck... heck even callled me on my birthday... More

This ford is the worst ford dealer I have ever used Went for a pcm issue truck wouldn't start Said it was a blown fuse and truck was good picked up truck and in 8 hours truck was down again call Kisse Went for a pcm issue truck wouldn't start Said it was a blown fuse and truck was good picked up truck and in 8 hours truck was down again call Kisselback and told them they need to go get truck and fix is same issue they then charged me another 250$ for a blown fuse, towing,frayed wire that should have been fixed the first time. Called and spoke with manager and he was very rude and overtalked me and was not interested in assisting me so I will never recommend or use this dealer again. More

bad diagnostic for repairs on a ford fusion I brought my 2013 Hybrid Ford Fusion because it started making a loud than normal noise in the transmission, i was told by the clerk at Ford that in o I brought my 2013 Hybrid Ford Fusion because it started making a loud than normal noise in the transmission, i was told by the clerk at Ford that in order for them to check the car they charge $120.00 i said yes. About an hour later Brad calls me to tell me that he had drive the car, it drives good and that the computer doesn't show any alarms. Brad tells me that the problem is the bearings in the wheels it will be $580.00 parts and labor to replace them, doing this will eliminate the noise that it makes. I paid for the repairs I drive my car the noise is still there like if they did absolutely nothing to the car. Now they are telling me that they don't know why the car makes this noise. I took it to another auto shop in St. Cloud it took them 10 minutes to know that is a transmission problem. More