Kisselback Ford

This place is the best Always entrust my business to Rob as everything was smooth and fantastic!!!Everything down to the paperwork down to the signing receiving the item and Always entrust my business to Rob as everything was smooth and fantastic!!!Everything down to the paperwork down to the signing receiving the item and Rob even came to the house so I could test drive it Kim was fantastic and getting all the paperwork together I can say I honestly always have a wonderful experience there More

Jack Pate, honest, helpful and friendly. All the staff were helpful and friendly . Jack Pate is the best salesperson I have ever dealt with. Bobby Kisselback was helpful and did everything he All the staff were helpful and friendly . Jack Pate is the best salesperson I have ever dealt with. Bobby Kisselback was helpful and did everything he could to make us feel welcome. The repair facility has a long ways to go to give better service. More

Awesome experience I would highly recommend this dealership. Tammy and Jack were exceptional and very honest in our deal. They made my experience quick and enjoyable, th I would highly recommend this dealership. Tammy and Jack were exceptional and very honest in our deal. They made my experience quick and enjoyable, thanks again to everyone at Kisselback Ford! More

Smooth transaction and great service. Initiated contact via the web, and Ray got back to me quickly to answer all my questions. Kim also did some quick follow-up. Since I was a bit remot Initiated contact via the web, and Ray got back to me quickly to answer all my questions. Kim also did some quick follow-up. Since I was a bit remote, Ray even took some additional pictures of the car and sent them via text message to show me what I was buying. Some quick price negotiations, and I committed to the purchase. Finance transaction with Tammy was smooth and there was no pressure. Tay then helped me get situated in the car and I took delivery. Thanks so much everyone! More

Couldn’t Be More Disappointed We needed a new car key to replace a lost key and get the fob reprogrammed. Cheryl in parts quoted us on the phone the price for a new key and reprogr We needed a new car key to replace a lost key and get the fob reprogrammed. Cheryl in parts quoted us on the phone the price for a new key and reprogramming the fob frequency. She said the “total would be just under $200”. I hear “total” and think “total” out the door as is usually the case. When the service department handed me the invoice after the service was done, I saw a $13.51 “Supplies” fee in addition to the tax line that had not been previously mentioned with the “Total” quote and asked what that was for. She said for the key. I argued that the key was $132 so what is the “Supplies” thing? Then she said it’s “a fee the owner has put on all the invoices.” I told them I’d never be back and that Mullinax took care of what they wouldn’t a year and a half ago under warranty. Back to that later. I went over to the sales building/main office to see if I could find out more about this “supplies“ fee. Explanation from accounting: If they have to use certain tools, such as a computer, to perform the work, that fee gets tacked onto the invoice. I’m a realtor. It’s like me telling a seller, that in addition to the commission I am charging to sell their home, I am going to tack on a “Supplies” fee because I have to use my computer and the MLS...my tools...to do the work. The service manager, Randy, had taken my car back to the garage to do the reprogramming of the keys. I sat on the bench opposite side of the garage doors waiting. I heard the familiar squeal of my brakes as the car was being brought back to the front. I was already collecting my things to get up when Randy parked my car. I heard it long before I saw it and there was a big gray pickup truck parked between me and where he parked my car. I could only have known because of the squealing brakes. I went back into the service area to collect my keys and check out. Randy turned to tell me the keys were at the window. I asked him what he thought about my brakes squealing. He looked me in the eye and said, “I didn’t hear anything and I was listening for it.” Now, the interesting part of the story is that I did not mention the brakes at all when I got there and gave them my key and went outside. So why, exactly, was he listening for squealing brakes? I told him there was no way he did not hear those brakes squealing because they squeal every time I make a turn with my foot on the brake. Backstory: We took the car in 1.5 years ago before the warranty expired. We took it in for three things: Defective volume button on the steering wheel (changed songs/channels instead of volume), bad connection with the USB in the console and squealing brakes. They had the car for two hours and called us to come and get it. They claimed they could not duplicate any of the problems. As we left the parking lot, the brakes squealed at every turn and all the way out onto 192. The volume button also changed songs several times as we drove. The next month the button had become much worse so we took the car to Mullinax. They asked to see the paperwork from when we had taken it to Kisselback. Mullinax replaced the button as a warranty issue. They had to order the button because it was on back order for several weeks…it was a known defect. Regarding the brakes squealing, the service manager at Mullinax suggested we use the parking brake every time we park the car. We don’t remember to do it every time but we’ve done it fairly often and the brakes still squeal. No one has done anything about the USB port loose connection either. I informed the Service deptartment that I will not be back. We’ll go the additional distance to Mullinax from now on. More

Best car buying experience! Kisselback ford staff was super friendly and easy to talk to. I worked with Zoie to purchase my truck, and she was professional in every way. She ad Kisselback ford staff was super friendly and easy to talk to. I worked with Zoie to purchase my truck, and she was professional in every way. She addressed all of my needs and communicated with me on a daily basis, and I found the perfect truck! My experience was a grand slam! More

Great experience Everyone was very helpful I'm enjoying my new truck. All the employees were very helpful from sales to finance. Even the owner came a personally thank Everyone was very helpful I'm enjoying my new truck. All the employees were very helpful from sales to finance. Even the owner came a personally thanked me More

Excellent Jack was very pleasant award for took time Jack was very pleasant to work with he took his time and was very pleasant and took time after the sell was done to explain everything on the vehicle Jack was very pleasant to work with he took his time and was very pleasant and took time after the sell was done to explain everything on the vehicle to Me overall it was a great experience More

Great Help Everyone I met was very friendly and helpful and they get right to the point without wasting your time or money. David had helped me and he was great! Everyone I met was very friendly and helpful and they get right to the point without wasting your time or money. David had helped me and he was great! Awesome guy and very helpful with the buying process. This is the second vehicle I have bought from them! Couldn't be happier! More

Love my Escape. Thanks Nick. You and your team rock. Great service, honest transaction. Will come back someday!! Can’t wait to play with all my new “bells and whi Thanks Nick. You and your team rock. Great service, honest transaction. Will come back someday!! Can’t wait to play with all my new “bells and whistles “ More