Kings Ford Inc - Service Center

Poor Service Really not happy with my service here. Dropped my Ford Escape off (made an appointment) at 730am with a horrible squeaking noise while steering. I h Really not happy with my service here. Dropped my Ford Escape off (made an appointment) at 730am with a horrible squeaking noise while steering. I had to call them several times for an update, even though I made an appointment they didn't look at my car until late afternoon. First off, they wasted what little time they spent on the car doing recall work that I did not authorize, presumably so they could get paid, and then horribly misdiagnosed my problem as being bad strut bearings. After giving me a quote for $700, only $30 of which was in parts, I decided to get a second opinion from another garage. Turns out I had a bad control arm and ball joint. Even though Kings Ford told me it was not a safety issue, it definitely was. I had the second garage do the repair. In my opinion, Kings Ford does not put your safety or best interest first, they only care about getting paid. I can't imagine how upset I'd be if I paid them $700 and it didn't fix my problem. Please consider a different garage when looking for car repair professionals. More

Great Service JASON GOT ME IN AND OUT! Quick Service!! If you need your car back fast go there! We love our Ford's!!!! Thanks and keep the no tax money!! JASON GOT ME IN AND OUT! Quick Service!! If you need your car back fast go there! We love our Ford's!!!! Thanks and keep the no tax money!! More

Above and Beyond! Recently purchased a used vehicle from one of the Kings Ford lots. Purchase was smooth and the staff was very accommodating. When the first 30 days h Recently purchased a used vehicle from one of the Kings Ford lots. Purchase was smooth and the staff was very accommodating. When the first 30 days had all but passed I ran into a minor detail with the functionality of the vehicle and contacted the sales staff and sales Manager. Let me tell you... I have never experienced a company that was so willing to go above and beyond to accommodate a customers needs and resolve the issue, they treated me and my wife with respect and finished the task in a more than timely manner!!! Kings Ford & Car Sales Express has just sealed the deal and will keep us coming back. I must note... this is the 3rd vehicle we have purchased from them and we have been thoroughly happy with every purchase! More

Geno was friendly but did not try ot ;push something off on. We came over to get our Explorer serviced and looked at a couple of cars and talked to Geno and decided to buy a used car. We came over to get our Explorer serviced and looked at a couple of cars and talked to Geno and decided to buy a used car. More

Service They fixed my truck in record time and the service rep. was the most polite and kind lady in the world. FANTASTIC JOB! Thank you. They fixed my truck in record time and the service rep. was the most polite and kind lady in the world. FANTASTIC JOB! Thank you. More

completed Recall service without an appointment I had been to another dealer ship three times over the last seven months to have the recall service and each time they said they did not have the par I had been to another dealer ship three times over the last seven months to have the recall service and each time they said they did not have the parts to do the repair. I stopped at Kings ford today and they informed me that no parts were required, that it was just a reprogramming required and they would do it while I waited. While we awaited we were invited to share in their cook out and we had hamburgers, chips and a drink. about thirty minutes later we were ready to go. We had purchased out Escape at the other dealer ship but we now have a new dealer ship for our repairs and when we need a new escape. Thank you Kings Ford for exceptional service More

No help I called because my car was having transmission issues. I told the man over the phone and told me with my car model "that just happens". I am aware of I called because my car was having transmission issues. I told the man over the phone and told me with my car model "that just happens". I am aware of the transmission issues for the Focus 12 but it is under warranty and I wanted to get it fixed before it died on me. He tried to talk me out of bringing it in saying that they couldn't get it in until 2 weeks and that they probably couldn't do anything. I try to drive my car an hour later and the transmission over heats and I can't get it to go up the hill...... I call Kerry Ford and they get me in same day. I will never purchase a vehicle at Kings Ford ever again. More

Service Mr Poulin and his staff has always been professional and helped keep my vehicles in excellent condition especially with the high miles and long durati Mr Poulin and his staff has always been professional and helped keep my vehicles in excellent condition especially with the high miles and long durations of my ownership. Proud to drive Fords. More

Service on My Lincoln MKZ I am proud owner of two Lincoln’s. It is extremely important for me to find a service departments that meets and exceeds my expectations and Kings Fo I am proud owner of two Lincoln’s. It is extremely important for me to find a service departments that meets and exceeds my expectations and Kings Ford Service Department has more than exceeded my expectation with prompt and professional servicing. Chief among my expectations is the professionalism of the staff and proficiency of the mechanic’s that are caring for my vehicles. Though this is only the second visit to Kings Ford of Cincinnati Ohio, I plan on returning for all my service requirements in the future. Grate job to Sara and Phil (the women and men) of Kings Ford Service Department. Please keep up the good work . . . Lee Van xxxx More

Service Kings Ford has always taken care of me and my family in a courteous and speedy manner! I will always go back there for service. Kings Ford has always taken care of me and my family in a courteous and speedy manner! I will always go back there for service. More