Kings Ford Inc - Service Center

Bad service and poor Communication Recently our collision center brought my car here for service. The Service person Eric told us one story then the collision center a different story. Recently our collision center brought my car here for service. The Service person Eric told us one story then the collision center a different story. Matt Huber was arrogant and not helpful. When it was supposedly finished I went to pick up the vehicle and the Climate on/off button and touch screen would not work. When the collision center returned the vehicle to have it taken care of and our insurance company required Kings Ford to do an inspection and deem that the car was repaired AND working properly, Eric called my husband and said they have my car there and had no idea why, what they were supposed to be doing to it and no idea when they'd be able to get to it. Really? I would not purposefully use Kings Ford for purchase or service, unless like this time...I had no idea the collision center would be taking it there. More

Oil change My first oil change so it's free, I arrived here 9: 30 am and I am still siting in the lobby at 12:15 and my oil change is still not done very slow My first oil change so it's free, I arrived here 9: 30 am and I am still siting in the lobby at 12:15 and my oil change is still not done very slow and they only have 3 mechanics . Service here has fallen with my last service and even prior To this they was very fast they gave more counter help here then Mechanics More

Fine and fast. The work. Was fine but this survey is a real pain to fill out. Has to be at least 25 words? Don't understand . real pain to fill out. Has to be at least 25 words? Don't understand . More

Accused of Causing Damage I have a 2013 Fusion Energi Titanium. I absolutely love the car and my wife liked it so much she decided she wanted to look at an Explorer after driv I have a 2013 Fusion Energi Titanium. I absolutely love the car and my wife liked it so much she decided she wanted to look at an Explorer after driving 2 different Toyota Sequoias for 10 years and owning a total of 7 Toyotas over the last 25 years . She is very happy with her Explorer. I'm currently averaging 90 MPGs on my Fusion. I say all of this to show I am not just an unhappy human that isn't happy about anything. I was charging my car like I had done for the past 2 years and got a notification that the car wasn't charging. I went out to check to see why it wasn't charging and found that the power cord had exploded and had blown out of the electrical outlet. I called Ford immediately and was advised to take it to a dealership. I took the car and the power cord to King's Ford in Cincinnati. They look at the cord and said to leave it with them and they would call Ford to find out how to handle this situation. I received a call back 4 days after dropping off the charging cord and was told that Ford was going to replace the cord and they would call me when it came in. I finally received a call from the dealership letting me know that the charging cord had arrived and that I could pick it up. I went to the dealership to pickup the cord the gentleman at the service desk handed me the new charger. I was told that he was surprised that Ford had replaced since I had abused the charger. I asked him what he meant by that and he grabbed the charger that blew up and said see right here, you were being to rough and misusing the charging cord that is why it blew up. What he was showing me was the damage that was done when the cord exploded. The charger looked bran new just like my current chargers looks after having it over a year now. The second time I took my car to King's Ford, it was because the car went dead and would not start or do anything. I dropped it off and they said they would check it out and let me know. They also said they would do all of the recalls on the car as well. I also told them that the A/C had a musty smell when it is turned on. They said they would fix that also. I received a call back 3 days later letting me know that my car was ready. When I picked it up they said they didn't know why the car did what it did and if it does it again to let them know. They said all the recalls had been done. I asked them about the smell in the A/C and was told that they poured some stuff into it and that would take care of it. It still smells. I did some research and found out that the was a service bulletin which is TSB-14-0099 and that should have been done, not just pouring something into the A/C. I was told that now I am out of warranty and that I would have to pay to have that done even though I had taken my car in before 36,000 miles. A little time after that I was talking to Ford Service and was told I had some recalls that were still outstanding. I told the lady I was speaking with that I had those done already and told me that it was showing it wasn't done. So now I'm wondering if they were really done or not and that's not a good feeling to have. I would not recommend King's Ford. I was very disappointed. More

a crappy place to buy and have a new car serviced Got the run a round on my free oil change called ahead was told to come on down got there and was told to wait 4hours or go to quickie oil change up t Got the run a round on my free oil change called ahead was told to come on down got there and was told to wait 4hours or go to quickie oil change up the street tried to get my new car salesman to intervene and he threw his hands up and walked away from me.this is a very bad place to do bns with More

Service department is not very efficient and slow. Vehicle was in for a simple keypad replacement and it was going to be 2-3 hour job, turned out to be a 2 day job. is not very efficient and slow. Vehicle was in for a simple keypad replacement and it was going to be 2-3 hour job, turned out to be a 2 day job. This issue was resolved very quickly by Travis Martin. What a great guy to work with as well as my great salesman Geno Boles. They have restored my faith in Kings Ford and look forward to continuing my service with Kings Ford. More

Poor Service Really not happy with my service here. Dropped my Ford Escape off (made an appointment) at 730am with a horrible squeaking noise while steering. I h Really not happy with my service here. Dropped my Ford Escape off (made an appointment) at 730am with a horrible squeaking noise while steering. I had to call them several times for an update, even though I made an appointment they didn't look at my car until late afternoon. First off, they wasted what little time they spent on the car doing recall work that I did not authorize, presumably so they could get paid, and then horribly misdiagnosed my problem as being bad strut bearings. After giving me a quote for $700, only $30 of which was in parts, I decided to get a second opinion from another garage. Turns out I had a bad control arm and ball joint. Even though Kings Ford told me it was not a safety issue, it definitely was. I had the second garage do the repair. In my opinion, Kings Ford does not put your safety or best interest first, they only care about getting paid. I can't imagine how upset I'd be if I paid them $700 and it didn't fix my problem. Please consider a different garage when looking for car repair professionals. More