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Kings Ford Inc - Service Center

Cincinnati, OH

1.8
38 Reviews

38 Reviews of Kings Ford Inc - Service Center

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April 15, 2025

This dealer has a 2/5 rating and that is too high. I scheduled an appointment for 7:45 am on 3 April 2025 many weeks in advance for RECALLS. When dropping car off I stated, "please fix all recalls". More

by jim.wickens.plmjob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Wheeler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerrod Rush
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Roshek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hutton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tricia Hutton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Caron
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

I have a Ford F-150 3. 5L Ecoboost and in 2022 the vehicle was brought in and needed new timing chain and phasers. $3k cost to replace. Their warranty is 2 years and unlimi More

by cantex30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerrod Rush
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

BEWARE OF DOOR DINGS! - Recall completed quickly but.... This is my 2nd vehicle that got its first DOOR DING while in the Service Department at Kings Ford located in Kings More

by Vette to Ohio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerrod Rush
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

Logan was great ! From the time I walked into Service Department he was very polite and and seemed concerned about what was going on with my truck. That might not seem More

by Carmine.carder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

Kings Ford replaced a brake booster on my 2018 Explorer. There was nothing wrong with the booster. The original issue was what I perceived as a loose break pedal. The pedal was the same after the $1,500. More

by mlatkd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerrod Rush
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023

Do not honor warranty that you pay for they lie to get your money poor service. More

by Greathouserobert97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerrod Rush
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2022

Staff at Kings Ford (John, Kody and Alec) were very helpful and great service. We had an awesome experience. More

by K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec Roshek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kody Lowe
Feb 15, 2022 -

Kings Ford Inc responded

K, thank you kindly for the feedback and five-stars! We hope to see you again soon!

April 07, 2021

We had a good experience with Randy. Got us through the purchase process very quickly and was very professional. Thanks for your knowledge about the vehicle. More

by Bmac651
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kleine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Kings Ford Inc responded

We are happy to know that you had a wonderful five-star experience at the dealership with Randy! Congrats on your purchase! If you ever need anything, be sure to let us know. Take care!

February 13, 2021

Kings Ford Dealership provided attentive and knowledgeable customer service, careful attention to Covid protocols, and answered all questions and concerns in a clean and pleasant environment. More

by sherriremaklus
Recommend Dealer
Yes
Employees Worked With
Mike Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Giese
Feb 15, 2021 -

Kings Ford Inc responded

Thank you so much for taking the time to leave feedback with us on your overall experience at the dealership. We truly appreciate it!

February 04, 2021

wrecked my truck I loved. Sold me one to make a profit on me. I will never use get my truck worked on at Kings Ford. More

by randymartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerrod Rush
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Kings Ford Inc responded

Randy, we’re sorry that your experience didn’t measure up to expectations. Our team prides themselves on providing prompt and helpful correspondence to anyone interested in doing business with our dealership. If you feel this was missing from your experience, we’re glad you reached out. Please feel free to contact Kody Lowe at kody.lowe@kingsfordinc.com to talk about this matter. Thank you.

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