Kings Ford Inc

First Time Buying Experience I went to the Kings Auto Mall back in early February with an intention to lease a new car. I went to a few dealerships, but none of them compared to I went to the Kings Auto Mall back in early February with an intention to lease a new car. I went to a few dealerships, but none of them compared to Ford. Bob and his team practiced professionalism and made me feel extremely comfortable with my purchase. Bob worked with his supervisor, who was also extremely helpful, to get the cost of the car down to my budget. With this being my first time on my own leasing/buying a car, I did not feel taken advantage of what-so-ever. I loved the way I was handled and loved the car that Bob showed me. The team went above and beyond to get me in and out of the dealership with my new car. I could not be happier! Keep up the great work! I will definitely recommend this Ford to others. More

Like Family Great buying experience Found a vehicle i loved with all the packages .. Got an excellent deal on it . Worked with a sales guy who had been doing this type of work for over 2 Found a vehicle i loved with all the packages .. Got an excellent deal on it . Worked with a sales guy who had been doing this type of work for over 20 years, showed me all the extra add on's like warranties ill never use roadside assistance and so on . After i told him i did not want the warranties cause they are a waste most the time he did not hesitate to take them off.I do not have great credit so i do not no how they got me a great deal i told them i could only do this much a month and they made it happen. Great customer service and a very friendly atmosphere. Had something go wrong to the vehicle 2 weeks later and i knew i did not pay for the warranty so i knew i was screwed. But i thought maybe i will call them since they were so friendly in the first place maybe they could help me out .. long story short they had 2000 dollars of work done to the car i was very thankful. They did not have to do that since i did not pay for the warranty .. So i am thankful and would recommend to everyone.. More

Used Car Purchase Bought a used Ford Edge. We traveled from Columbus because they had the specific model we wanted. Nick the sales guy was nice and helpful. The dealer Bought a used Ford Edge. We traveled from Columbus because they had the specific model we wanted. Nick the sales guy was nice and helpful. The dealer helped with questions after the purchase. More

Would Not Recommed Kings Ford Worst customer service I have ever experienced. The woman who signs the papers is rude and pushy. They salesmen are rude and abrupt. I went in for my Worst customer service I have ever experienced. The woman who signs the papers is rude and pushy. They salesmen are rude and abrupt. I went in for my first oil change and was approached my a salesman who asked for my number "to take me out". Completely unprofessional! Every time I call the service center they are rude. They do not pay for a rental car when the car is being worked on (even though it is not the customers fault). They don't even offer loaner cars. I finally got a service appointment and they called,me the night before and tried to cancel the appointment because they became "overbooked" even though my appointment had been scheduled for over a week. I am so disappointed with this company and will never recommend them to anyone. More

Just a heads up to anyone looking to buy a used car here. Be prepared for some fast paperwork signing and getting sucked in to $500 extras like theft recovery option. I was sold this option on a used car wit Be prepared for some fast paperwork signing and getting sucked in to $500 extras like theft recovery option. I was sold this option on a used car without being told about it. When I called about it I was told "everybod usually gets like" like it is a no brainer. After several phone calls and transfers from person to person I was told that my loan account would be credited but it takes 3 months. Well it's been 4 months an no credit to my account yet. I'm sure there is some time limitation for me to get my money back thus the phoney 3 month wait time to get paid back my $500. I will never do business with them again and I am also filing a complaint with BBB. More

Working with Meghan Burke was a pleasure. She is so friendly and knowledgeable and made browsing around a very nice experience! I would recommend her to anyone looking for a car. friendly and knowledgeable and made browsing around a very nice experience! I would recommend her to anyone looking for a car. More

When we came into the dealership we told them exactly what we were looking for and what we needed for a trade in value for my current car. Jessie was very helpful and friendly and answered any questions what we were looking for and what we needed for a trade in value for my current car. Jessie was very helpful and friendly and answered any questions we had. He was also able to get us a good interest rate on our loan and a good trade in value for my car. Also they were all there very late at night because of us and never once did I hear them complain. Definitely worth the drive up there. More

I've been to this dealer a few times regrettably.. the last was the worst. I went to have my rear defrost on my truck repaired. They outsourced the work to safe glass auto for replacement and said I c the last was the worst. I went to have my rear defrost on my truck repaired. They outsourced the work to safe glass auto for replacement and said I could drop leave my truck overnight and they would drive it over in the morning. I asked for a loaner for the day and they wanted $12 or so for a rental and declined. I told them safe glass was close to where I lived and I would drop it off have my girlfriend take me to work in the morning. After I went to pick it up the next day the windows were extremely smudged with fingerprints and the headrest had been re-installed backwards !! They didn't take two seconds to review the work done to my truck. While I waited for them to dismantle and correct the headrest, the sales rep informed me how nice my truck was and all of the compliments he had received after picking it up from safe glass.. FROM HIS FRIENDS HE TOOK OUT TO LUNCH IN MY VEHICLE. I can't believe he admitted that and I will never return to such a horrible dealership. More

Took my car in for a warranty problem and couldn't have been treated worse. I was lied to twice after I had to find the parts myself for the car myself. The dealership couldn't get the parts so I had have been treated worse. I was lied to twice after I had to find the parts myself for the car myself. The dealership couldn't get the parts so I had to give them the phone number to get the parts and they still couldn't get them. Long story short tried to talk to the gm and he didn't call back. Overall I was shocked at the lack of service. I called to talk to bob ring the owner and told the receptionist I had a problem with the service department and she even said "I get this a lot". Overall don't go to this dealership they only have success because of their location. I was so angry with these people I had to walk away. More

Have always used the service department for all service on my 2010 Ford Fusion Sport. I bought it at King's Ford and they do all of my work and all oil changes, etc. I have always been pleased with every on my 2010 Ford Fusion Sport. I bought it at King's Ford and they do all of my work and all oil changes, etc. I have always been pleased with everyone there and the one time I had a problem with their Quick Change Center leaving an underpanel loose and it got ruined; they replaced it under the warranty to my satisfaction. The internet manager was easy to work with when I bought the car new also. I have always been treated fairly and will continue to use them. Jack Morrison More