Kings Dodge Chrysler Jeep

Easy to work with, good price I was interested in a 2017 Jeep Cherokee and found King's internet prices and their inventory better than others in the area. My first contact with K I was interested in a 2017 Jeep Cherokee and found King's internet prices and their inventory better than others in the area. My first contact with Kings was via the internet, Haley Newman was my contact, and I found her to be direct and reliable from the start. After some three or four back and forth e-mails, she lined up 2 vehicles for me to test drive. After the test drives and some discussion of price, I drove off, very satisfied, with my new car that afternoon. More

Met expectations I was greeted when I walked into the service center. Some dealerships will greet you at your car. Either way, this did not change my experience. Th I was greeted when I walked into the service center. Some dealerships will greet you at your car. Either way, this did not change my experience. The service manager was effective in understanding why I was there, and helped me with a loner vehicle. She called me with updates and when the service was complete. And ensured I understood that I had to go to the cashier to get my car and how long they would be there that day. My expectations were met in every way. More

They knew what we wanted and found the right car for us. The sales reps kept looking for the right car for us. They didn't force us into anything we didn't like. They understood what we wanted and kept an e The sales reps kept looking for the right car for us. They didn't force us into anything we didn't like. They understood what we wanted and kept an eye open for us. In a reasonable period of time they found the perfect used car. More

Quick response to repair needs. I have dealt with Kings Chrysler for 17 years and have purchased three new vehicles there.and had them serviced there as well. I have always had a ple I have dealt with Kings Chrysler for 17 years and have purchased three new vehicles there.and had them serviced there as well. I have always had a pleasant experience with every purchase or service. Recently my 2017 Chrysler Pacifica would not start due to a battery failure. Kings Chrysler promptly arranged for a road service technician to jump start the car. Following that I noticed a variety of problems,mainly electrical in nature, and took the car to Kings. They provided ma a loaner vehicle while the repairs were being made. The repairs were completed the day they promised and all the charges were covered under warranty. I was not aware that there was a recall notice for my vehicle and the service department provided the repair for that issue as well. For health reasons I require the use of a mobility scooter, which I keep in the back of the vehicle. The service representative willingly removed the scooter from my van and put it in the loaner van and transferred it again when I returned the loaner. I could not have been more satisfied with the service and assistance I was shown. I, however, am still disappointed that the dealership discontinued free oil changes that were offered with the 3 vehicles I purchased there in the past. I didn't learn this until I had purchased the vehicle. This did not cause me to change my mind about the purchase but I have seen ads other dealers in the area stating that they offer free oil changes .You might want to reconsider your decision on this. More

Quick and Easy for my oil change! Went up to Kings Jeep on a Saturday morning expecting a long wait for my oil change. I was very surprised on how quick they were able to fit me, comp Went up to Kings Jeep on a Saturday morning expecting a long wait for my oil change. I was very surprised on how quick they were able to fit me, complete the work and get me on my way. More

I highly recommend Kings Chrysler for a new car purchase. I recently went to Kings Chrysler looking for a new Pacifica mini van. The salesman was very knowledgeable and helpful without being pushy. Overall I recently went to Kings Chrysler looking for a new Pacifica mini van. The salesman was very knowledgeable and helpful without being pushy. Overall a very positive experience. I had already shopped around, so I knew they were offered a good deal. There was no trying to upsell me either. We landed on a pretty basic model, and they were still very easy to work with. More

Terrible customer service I made several phone calls, and left at least 2 voicemail messages asking for a return call. I never received a return call. So disappointing! I made several phone calls, and left at least 2 voicemail messages asking for a return call. I never received a return call. So disappointing! More

Airbag Recall I brought my Ram in for an airbag recall that took about an hour to fix. I would totally go back to the dealership based on the excellent customer ser I brought my Ram in for an airbag recall that took about an hour to fix. I would totally go back to the dealership based on the excellent customer service, but their waiting room was top notch. They had an arcade with PAC Man on it that brought me back to my child hood days. This kept me from being bored. They also had a nice tea/coffee maker that had a wide variety of hot drinks available. More

Almost a month in shop with a damaged rim On my way to work one Monday morning I hit a pothole in the road. My tire immediately went flat, after attempting to use the fix a flat kit that comes On my way to work one Monday morning I hit a pothole in the road. My tire immediately went flat, after attempting to use the fix a flat kit that comes with my car I called Dodge and used my warranty to have my car towed to the nearest dealership. That was Kings Dodge. Once there I was greeted by a polite man who told me that they were busy that day and would have it looked at the following day. I didn't have an appointment and understood that there is only so much a company can do. It was three days later that I received a call letting me know that there was damage to the rim, I told them to replace it. I received a call the following day letting me know that they had found the rim and were ordering it. I asked them if it would be done by the following Wednesday and was assured that it would be. Fast forward to Wednesday and I call the polite man that I originally spoke with, he doesn't answer his phone and I leave a message, Thursday he doesn't answer his phone and I leave a message, Thursday evening I speak with another representative and threaten to speak with the manager if I don't hear a response. Finally I get a return call, letting me know that they ordered the wrong rim and can't find a replacement. I now need a loaner car, and to be fair, the dealership lent me one the following day. I check around and I can order the right rim but it will be two weeks before I can get it. I am told that's too long for them to lend me the loaner, so I tell them to get me a rim close to what else is on there. Fast forward a week and a half, they finally have finished my car. I don't understand why they couldn't have waited two more days at this point so that I can have matching rims on my brand new car. Anyway, I go to the dealership and talk to a representative, nobody takes me out and shows me my car. I have to ask to see it before paying and the cashier has no idea where it is. I have to go around the parking lot looking until I find it. When I do, I find a rim that looks nothing like the other 3. I paid and left, hopefully never to return. More

Awesome Experience Would be willing to try Kings Chrysler Jeep and Dodge again. Very easy to work with! Would recommend at least trying these guys out when looking for Would be willing to try Kings Chrysler Jeep and Dodge again. Very easy to work with! Would recommend at least trying these guys out when looking for a new vehicle. More