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Kings Dodge Chrysler Jeep
Cincinnati, OH
1,325 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,325 reviews
October 10, 2025
First I will not mention names, that is not the point of this review. I just wanted to say, I have purchased Jeeps in the past from this dealership, always very kind, the service department excellent. BUTTT this review. I just wanted to say, I have purchased Jeeps in the past from this dealership, always very kind, the service department excellent. BUTTTT, if you should need assistance AFTER trading a vehicle, refund request on bogus extended warranty, DO NOT expect the same respect. I had a deal with a salesman prior to going on vacation, and he passed me off to a very incompetent Salesman. The "I" and "T" just needed to be crossed. But before the deal was finalized, I asked one last question, he did not care to answer, his response was "I am not even gonna waste my time, running anymore numbers, this is what it is." Mind you, this deal was done before my salesman left for vacation, all he had to do is submit loan info and I would pick up my new Jeep, drop of my trade. He dropped the ball. Soooo, I went to another dealership, and I purchased another Jeep. I still had an extended warranty on my trade. The dealership I purchased the Jeep from, called, LVM with KINGS to help me request a refunded. 2 weeks later we have attempted to contact them 8 times. Even texted my original salesman, said he'd pass it along to the Finance Manager. TODAY still no communication. I am so disappointed. I am wondering, actually, did I even have an extended warranty, or did they just charge me, that is why they are not contacting me. Next step, on my part, LOCAL NEWS. This was just recent...so I know you have my information, and I will be expecting a call, prefer email. More
by JeepGirl
Employees Worked With
Jim/Chad
July 29, 2025
I have purchased many new cars over my life, and this has to be the worst experience I have ever had with a dealership, I have had to make so many calls about them not paying my pay off on my trade in its be to be the worst experience I have ever had with a dealership, I have had to make so many calls about them not paying my pay off on my trade in its been totally unacceptable. I'm at over 2 months now since I purchased a new jeep and the latest problems was the check they sent to pay off my loan on my trade in was send back to the bank because the check was returned for nonpayment (bounced) I still cannot register the new vehicle since they will not send me the title work. Trying to get any help has been a total waste of time STAY AWAY FROM THIS PLACE More
by stevensmith816
Employees Worked With
finance, sales, other
April 11, 2025
We had a great experience with our purchase at King’s. Our salesperson Chad was attentive, knowledgeable, and professional. He did not apply any pressure at all, and overall this was a pleasant customer Our salesperson Chad was attentive, knowledgeable, and professional. He did not apply any pressure at all, and overall this was a pleasant customer experience. More
by ernie12271
Employees Worked With
Donnie Combs, Chad Johnson
February 06, 2025
My experience for my service at the oil change department at the Chrysler Kings Automall was outstanding. The gentleman (forgot his name) was very professional, kind and very patient as usual. Chrysler has o at the Chrysler Kings Automall was outstanding. The gentleman (forgot his name) was very professional, kind and very patient as usual. Chrysler has one outstanding employee!!!! Thank YOU for making my experience always very pleasant. More
by Lilli
Employees Worked With
I don’t remember the name but it was the gentleman that works at the service desk for the oil change on 2/5/25.
January 16, 2025
Went in for an oil change and tire rotation. Service was fantastic as always and I was in and out of there in a half an hour or so. Very happy with the car service and the customer service. Service was fantastic as always and I was in and out of there in a half an hour or so. Very happy with the car service and the customer service. More
by Jonsteenbergen
Employees Worked With
Jeff Coyler
January 10, 2025
Normally, I really haven't had many issues dealing with this dealership, but yesterday was dumbfounding. I had a check engine light on that I wanted checked and also had a lingering rattle I could hear out this dealership, but yesterday was dumbfounding. I had a check engine light on that I wanted checked and also had a lingering rattle I could hear outside my car while driving. Prior, I had them check for this rattle and was told they couldn't hear anything which drove me crazy that I could hear it, but they "couldn't". So my check engine light was regarding my thermostat that they wanted $431 to do. Note: I did my own research and the part itself is less than $30, plus antifreeze and I understand labor but it would have taken less than a hour to do but not for $431. When I asked CRAIG, multiple questions regarding the oil cooler leak and "service shifter" light, I kept getting his response of "I don't have an answer for that, I'm not the mechanic"... not once, not twice, but multiple times this was said!! If you can't answer my questions, then why are you in the SERVICE DEPARTMENT?! Next time, just give me the mechanic directly. Craig gets one star from me and not be getting my business again. More
by Henry
Employees Worked With
Craig Ditmer
December 18, 2024
The dealership is always clean. The associates I was dealing with today were all very nice and professional. It is very appreciated that they take my time into consideration and o The associates I was dealing with today were all very nice and professional. It is very appreciated that they take my time into consideration and offer shuttle service to you. More
by hogebackdm
Employees Worked With
Ken
