King O'Rourke Buick GMC
Smithtown, NY
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348 Reviews of King O'Rourke Buick GMC
In April of 2023 we went on vacation for a week and came home to a dead 2022 Yukon purchased from this dealer. We contacted the dealer to inquire being this didn’t make sense happening to a brand new vehicl home to a dead 2022 Yukon purchased from this dealer. We contacted the dealer to inquire being this didn’t make sense happening to a brand new vehicle. We had heard from another dealership locally that there was a recall regarding battery drainage but it wasn’t “vin specific”. When we contacted king orourke the person we spoke with had no answers for us as there was no “bin specific” recall for our vehicle and told me to “take to the other dealer then” the customer service was horrible and our concerns were dismissed. We ended up having to buy a new battery out of pocket costing over $300. Fast forward to now, the recall letter was sent a few months ago, and we made the appt to have the update completed to care for said battery drain issue. We inquired with management to have some sort of compensation regarding the out of pocket cost and were again dismissed. The dealership claimed “your battery is fine” - yea, obviously. We paid to have a new one put in before we were formally notified about the recall. I really didn’t think we were asking much, floor mats. Something. But instead we were spoken to with zero patience or understanding. Poor customer service all around. More
Jackie was simply amazing. I was in a bind to replace my expiring GMC Yukon and with just one phone call she made it happen and completed all paperwork seamlessly as well. My n I was in a bind to replace my expiring GMC Yukon and with just one phone call she made it happen and completed all paperwork seamlessly as well. My new Yukon Denali XL was delivered to my business within a few days. Why go anywhere else! More
Jackie was amazing as usual! I needed a replacement Yukon Denali XL right away and she made it happen with just a phone call. ! had a new Yukon delivered to my business within a I needed a replacement Yukon Denali XL right away and she made it happen with just a phone call. ! had a new Yukon delivered to my business within a few days with all paperwork completed including insurance. More
Jackie has been great to do business with. This is my second car purchase completed with her. She made the process enjoyable. This is my second car purchase completed with her. She made the process enjoyable. More
Jackie made the car buying experience easy and seamless. Thanks to Jackie I am now driving my dream truck and will definitely recommend Jackie to all my friends and family for all their car purchases. Thanks to Jackie I am now driving my dream truck and will definitely recommend Jackie to all my friends and family for all their car purchases. More
After several bad experiences at local dealerships, I was very satisfied with King O’Rourke, specifically saleswoman Jackie who was a tremendous help during my purchase. I would definitely recommend this dea very satisfied with King O’Rourke, specifically saleswoman Jackie who was a tremendous help during my purchase. I would definitely recommend this dealership and Jackie! More
My experience with Jackie was amazing! Best sales experience in my life! She went above and beyond to make sure i was happy with every part of the purchase, from the trade in number I rece Best sales experience in my life! She went above and beyond to make sure i was happy with every part of the purchase, from the trade in number I received, to the price of the new truck! Will totally be back when im ready for another truck! More