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King O'Rourke Buick GMC
Smithtown, NY
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356 Reviews of King O'Rourke Buick GMC
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This is my 7th car from King O’Rourke and each time the customer service goes above and beyond. Most recently, Jackie helped me navigate the process with ease. She is very friendly and professional; if y customer service goes above and beyond. Most recently, Jackie helped me navigate the process with ease. She is very friendly and professional; if you are in need of a new vehicle, visit Jackie at King O’Rourke. More
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Jackie went above and beyond for my family! !! She made the transaction SEAMLESS and super fast. I would send ANYONE looking for a new car or truck her way!!!! Thank you Jackie!! !! She made the transaction SEAMLESS and super fast. I would send ANYONE looking for a new car or truck her way!!!! Thank you Jackie!! More
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It’s always a pleasure to visit the dealership for both personal and business related reasons. It’s extremely comforting knowing that my sales representative (Jackie) knows me personally and knows what I’m personal and business related reasons. It’s extremely comforting knowing that my sales representative (Jackie) knows me personally and knows what I’m looking for in a purchase. More
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Great customer service. Jackie was attentive and thorough throughout the whole process. Thank your for making the sales experience a 10 Jackie was attentive and thorough throughout the whole process. Thank your for making the sales experience a 10 More
Just did our second vehicle at King O'Rourke. Jackie was great again and made the whole experience easy and stress free. She even got snacks for my kids! Thanks Jackie! We will be back for sure Jackie was great again and made the whole experience easy and stress free. She even got snacks for my kids! Thanks Jackie! We will be back for sure! More
In April of 2023 we went on vacation for a week and came home to a dead 2022 Yukon purchased from this dealer. We contacted the dealer to inquire being this didn’t make sense happening to a brand new vehicl home to a dead 2022 Yukon purchased from this dealer. We contacted the dealer to inquire being this didn’t make sense happening to a brand new vehicle. We had heard from another dealership locally that there was a recall regarding battery drainage but it wasn’t “vin specific”. When we contacted king orourke the person we spoke with had no answers for us as there was no “bin specific” recall for our vehicle and told me to “take to the other dealer then” the customer service was horrible and our concerns were dismissed. We ended up having to buy a new battery out of pocket costing over $300. Fast forward to now, the recall letter was sent a few months ago, and we made the appt to have the update completed to care for said battery drain issue. We inquired with management to have some sort of compensation regarding the out of pocket cost and were again dismissed. The dealership claimed “your battery is fine” - yea, obviously. We paid to have a new one put in before we were formally notified about the recall. I really didn’t think we were asking much, floor mats. Something. But instead we were spoken to with zero patience or understanding. Poor customer service all around. More
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Jackie was simply amazing. I was in a bind to replace my expiring GMC Yukon and with just one phone call she made it happen and completed all paperwork seamlessly as well. My n I was in a bind to replace my expiring GMC Yukon and with just one phone call she made it happen and completed all paperwork seamlessly as well. My new Yukon Denali XL was delivered to my business within a few days. Why go anywhere else! More