King O'Rourke Buick GMC

Great if you want to wait a month for an appointment They treat serious recalls like they don't matter. They may feel differently if their families were driving the cars. Someone shouldn't have to wait w They treat serious recalls like they don't matter. They may feel differently if their families were driving the cars. Someone shouldn't have to wait weeks to repair a brand new car after dropping 50 grand. Shameful. More

1st time leaser. stopped in to speak about leasing 2014 Cadillac ats with "Bill." Seemed like a decent fellow. After shopping around, realized his initial offer (which was lowered significantly by the time Cadillac ats with "Bill." Seemed like a decent fellow. After shopping around, realized his initial offer (which was lowered significantly by the time i walked out) was ridiculously high. He matched the 1st offer i received from another dealership and said he would not wait for a counteroffer. After hearing the other dealer chopped another $525 off, he was rude and unprofessional, hanging up on me. How can a salesman be upset a customer shops around looking for a good deal? Even if he called back with a lower offer I wouldn't deal with someone so unprofessional. More

Day one I waited 4 hours just to get in my car when they Day one I waited 4 hours just to get in my car when they gave me a scheduled appt time to pick it up. I've had to have the tint redone 5 times, a b Day one I waited 4 hours just to get in my car when they gave me a scheduled appt time to pick it up. I've had to have the tint redone 5 times, a bezzel I told them was loose and they found to be fine fell off the next day after I picked it up. To call the staff rough around the edges personality wise would be a compliment. They are never apologetic-even when I told them the tint was bubbling at the bottom of the window (which raises a centimeter when you close the door) and they didnt fix My last visit they handed me a receipt with the mileage listed as 450 LESS then were on the car and amazingly this was the first time they washed my car after servicing it! When I asked to see video proving they didnt joyride in my Caddy the manager told me they have no video cameras and then gave me a new receipt with the higher mileage on it! I had to grab my original receipt out of his hand as he called me "crazy if i thought they added 450 miles to my car". The proof was right there on paper! For a luxury car dealership this is THE WORST experience I have ever had and I regret the day that I leased from them. If there was a way to get out of my lease I would in a heartbeat. I dread the next 2 years that are left on it. More

I would not recommend. GMC sales staff is lackadaisical and completely disorganized at best. Their follow up is just awful, I had to call several times just to find out when a car was being delivered after and completely disorganized at best. Their follow up is just awful, I had to call several times just to find out when a car was being delivered after I was told two different delivery dates. I understand that delivery dates can get changed, but the least you can do is return a phone call to customer. Then they delivered a car that had less options from what we negotiated. Car was not completely prepped when I arrived at dealer for pickup. Finally, no paperwork was ready at time of delivery resulting in a 2+ hour delivery time while they finished prepping car, looked for paperwork & get this - find the keys. I have purchased many cars in the past from many different dealers and these guys are the absolute worst. Quite frankly, I am not sure how they are still in business. Additionally, just as a side note - there was two angry customers in the service department while I was there taking delivery complaining about their service. More

Great service they stand behind their products. They help get great apr rates even with nit the best credit. I am glad to have found them get great apr rates even with nit the best credit. I am glad to have found them More

likedealing with them for years goung back to 1986 peter in patrs tracy in sales always trying to help with arrangement to service my two cadillacs/ in patrs tracy in sales always trying to help with arrangement to service my two cadillacs/ More

I just returned from buying a used 2004 Chevy Trail Blazer for my father. Not only was the truck better than described, but it was in new condition. All of the staff was helpful and very friendly. I fe Blazer for my father. Not only was the truck better than described, but it was in new condition. All of the staff was helpful and very friendly. I felt unrushed and like a valued customer. I drove 2 and a half hours from Connecticut just to see the car and I believe the deal we received was excellent. I did that after spending a large amount of time with a very good salesman named Carl. If I ever have to buy another used car or maybe even new I will definitely be looking to them again. Professional, courteous and helpful. More