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King O'Rourke Buick GMC

Smithtown, NY

4.1
325 Reviews

756 Smithtown By Pass

Smithtown, NY

11787

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325 Reviews of King O'Rourke Buick GMC

October 22, 2017

Rip off Scammers I had emailed my salesman Mitch about a car a was interested in that I saw online . I was set in my mind if the color of the interior and exterior I w More

by Charmedx0x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mitch he was only doing what his manager told him to do
Oct 26, 2017 -

King O'Rourke Buick GMC responded

We appreciate you taking the time to share your review with us. Being the #1 Cadillac dealer in Long Island, you can imagine how important customer service is to us, and our large following of satisfied customers. As reviewed, it is our policy for a higher refundable deposit if we must go out of state to locate a vehicle for a customer. The offer of a flatbed truck to bring the CT6 to you would have kept the 400 miles off of it, but you declined. That is not a cost we could have absorbed due to the large discount we were offering on the vehicle. New York State tax laws dictate how we tax a vehicle. We are sorry that we could not come to an agreement, but are happy we were able to refund your deposit, and hope that you’ll consider doing business with us in the future.

September 20, 2017

My Car is A LEMON they Sold me They are the worst!!!!! I have had to bring in my Escalade ESV all the time for manufacturer defects - it 2 yrs old and they don't care. They are a bu More

by unhappy customeer
Recommend Dealer
No
Employees Worked With
service and sales
Sep 25, 2017 -

King O'Rourke Buick GMC responded

We apologize for your inconvenience. I would like to look into this further for you so we can review your concerns with the manufacturer. I can gladly schedule a time that’s most convenient for you to come back in. Please know that we do our very best for all of our customers. We have one of the highest Customer Satisfaction rankings on Long Island. Every effort will be made to merit your confidence in King O’Rourke for many years to come. Please contact me directly so we can get this rectified. Sincerely, Joe LaFrance, Service Manager

August 12, 2017

HORRIBLE. A TOTAL SCAM. TOOK ADVANTAGE OF A 74 YEAR OLD WOMA MY WIFE BROUGHT THE CAR IN BECAUSE THE CHECK ENGINE LIGHT ILLUMINATED. I GAVE HER SPECIFIC INSTRUCTIONS NOT TO AGREE TO ANY OTHER SERVICE AND TO CALL More

by DISGUSTED AGAIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DANNY
Aug 15, 2017 -

King O'Rourke Buick GMC responded

Thank you for sharing your concerns. Our primary goal has always been to give the best value and service possible. I was able to research your service visit and note that more than half of the bill was for the check engine issue/fuel pump issue which you came in for initially. We did offer to have the additional services (brake flush & power steering) completed at a later date for you. Your wife chose to have it done at time of service. Additionally, you had agreed to the emission service which we did complete for you as per your conversation. I apologize that you felt we performed unnecessary services to your vehicle. They were all agreed upon. We greatly value your business and our commitment to customer service is stronger than ever. Rest assured that every effort will be made to merit your continued confidence in King O’Rourke for many years to come. Please contact me if I can be of additional assistance. Sincerely, Joe LaFrance, Service Manager

July 30, 2017

Great place to get your car serviced! Brought my 2014 GMC Acadia in for a scheduled oil change. When I pulled up I was greeted by a friendly guy in the service drive. Then I met the young More

by Cpajan25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Airk
July 15, 2017

deplorable, dishonest The should pay careful attention!!!! To joe lafrance who knew about his people side swiping a car, a customers car and did considerable damage and hid it from the customer, well enough s More

by toni27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
joe lafrance
Jul 18, 2017 -

King O'Rourke Buick GMC responded

Thank you for sharing your comments. Please know we strive to operate our business with courtesy and respect for our customers. We reviewed our records and we do not have a Gerard R. in our database. We would like to learn more about your experience. Please contact us immediately so we can address your concerns. Thank you again.

July 11, 2017

Very Dishonest and unprofessional Dealership!! STAY AWAY!!!! These guys are very simple lying to their customers, scam them, wasting their time and then back up from the deal!! And all that backed by the dealers More

by ILYAM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vangelis Papoutsakis, Jim (Sales Manager)
Jul 13, 2017 -

King O'Rourke Buick GMC responded

Ilya: Your comments are unfair, unprofessional and your facts are simply not true. We did try to make numerous appointments for you to come in to review your options over the past 2 months. We also asked you to bring in your trade vehicle for the accurate appraisal. You refused to come in with your trade and leave a deposit for the vehicle you were interested in. King O’Rourke is honored to be the #1 Cadillac, Buick & GMC dealer on Long Island and there’s a reason for that…. Our primary goal has ALWAYS been to give the best value and service possible to our customers.

Jul 14, 2017 -

ILYAM responded

Here is the proof of my statement. The email from another dealership: "I spoke to Vangelis Papoutsakis on his cell phone as listed in the email on speaker phone in my office with my Sales Manager." "Furthermore, both me and my Sales Manager had a conversation with the sales consultant on speaker phone where he stated that he would not honor the deal quoted. He actually went on to say that his original quote to you was a mistake. " And now you telling me that the facts are NOT true!!! Or you simply lie to the customers and this not just me telling about your dealership, read your other reviews online. If you call to yourself "King O’Rourke is honored to be the #1 Cadillac, Buick & GMC dealer on Long Island" you should honor your writing promises and pay for YOUR mistakes!

Jul 14, 2017 -

ILYAM responded

And here is another untruth of your sales rep: "I pass on this I don't have the car no more thank you (***) ***-6928 • Sun, 9:39 PM" But I checked this car is still available for sale and even you mention this on your website http://www.kingorourkecadillac.com/VehicleDetails/new-2017-Cadillac-Escalade-4WD_Luxury-Smithtown-NY/2948439463 So .... who is telling the facts are NOT TRUE???? You lying to the customers!!!!!

May 16, 2017

Purchase of a used Cadillac CTS This was my first experience with King O'Rourke. I was cautious and a little doubtful that I would be able to find a used car that would be in my pric More

by Leonard J.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John King, Kathy Altimare, David Coletti
April 25, 2017

very rude ! sales person was very rude rolled her eyes at me when i asked a question then stormed off when i pointed out that she was being rude! More

by neil greenberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
she wouldnt introduce herself so i dont know
Apr 26, 2017 -

King O'Rourke Buick GMC responded

Thank you for sharing your comments. What you have written is far outside our standards as we pride ourselves on providing excellent service and operating with integrity. All customers sign off on the Post Delivery Follow-Up Form at time of delivery which shows how many payments the dealer is making on the customer’s behalf, whether it’s 0, 1, 3, 6, etc and customer signs this acknowledging it. If you would please provide your information to us, we would gladly look into this further for you. Barbara Gasparik, Customer Relations Manager

Apr 26, 2017 -

King O'Rourke Buick GMC responded

Thank you for your comments. We are sorry to hear of this experience and will definitely address it with our staff to improve the customer experience. Thank you again.

Apr 26, 2017 -

King O'Rourke Buick GMC responded

Thank you for your comments. We are sorry to hear of this experience and will definitely address it with our staff to improve the customer experience. Thank you again.

April 21, 2017

Dishonest Dealership, This dealership was very dishonest with my New lease agreement. They never covered the last three month payments when I traded in my under-mileage Bu More

by fxoptions
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Salesman, and sales manger
Apr 26, 2017 -

King O'Rourke Buick GMC responded

Thank you for sharing your comments. What you have written is far outside our standards as we pride ourselves on providing excellent service and operating with integrity. All customers sign off on the Post Delivery Follow-Up Form at time of delivery which shows how many payments the dealer is making on the customer’s behalf, whether it’s 0, 1, 3, 6, etc and customer signs this acknowledging it. If you would please provide your information to us, we would gladly look into this further for you. Barbara Gasparik, Customer Relations Manager

March 30, 2017

Excellent dealership We want to thank Jackie Laguerre for the wonderful experience we had at King O'Rourke dealership. Jackie is very knowledgeable, efficient and trustwo More

by JoAnnw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
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