Kia on Atlantic

I brought my 23 Kia Telluride in for an alignment and fix the recall trim. Mike took care of me and I was in and out in a short time. He thoroughly went over the alignment and recall to make sure I was comp the recall trim. Mike took care of me and I was in and out in a short time. He thoroughly went over the alignment and recall to make sure I was completely satisfied. It was great customer service on his part. More

Everyone is very helpful in meeting my questions and concerns in regards to my vehicle concerns in regards to my vehicle More

John Sullivan was nice polite respectful and helped me buy my first car that I did by myself no help he made the experience comfortable and pleasant thank you. buy my first car that I did by myself no help he made the experience comfortable and pleasant thank you. More

I was very pleased with my experience at Kia on Atlantic. John Sullivan was very attentive and I received an offer that I wanted. John Sullivan was very attentive and I received an offer that I wanted. More

Timely work done. The staff are really friendly and ensure detailed servicing is done. They also follow up to ensure the service met expectations. The staff are really friendly and ensure detailed servicing is done. They also follow up to ensure the service met expectations. More

1-star – Avoid this dealership – Major issues with misrepresentation and trade-in handling I recently purchased a vehicle from Kia on Atlantic (11750 Abess Blvd, Jacksonville, FL) and experienced mul misrepresentation and trade-in handling I recently purchased a vehicle from Kia on Atlantic (11750 Abess Blvd, Jacksonville, FL) and experienced multiple serious problems that have left me extremely disappointed and out of pocket. Misrepresentation of add-on costs: The sales manager explicitly told us the maintenance package would add only $10–20 per month to the payment. After signing and reviewing the finance docs, it's actually $115/month—a huge discrepancy that influenced our decision to include it. When I called to address this, the finance manager dismissed it with "oh well" and refused to help. Failure to pay off trade-in: They did not promptly pay off my wife's previous financed vehicle as promised during the trade-in process. Instead, they asked for the financing company's details after the deal was done, leading to delays. This has caused ongoing issues (potential late payments/credit impact) on an account that should have been cleared quickly per Florida law. These practices feel deceptive and unprofessional. The lack of accountability from management is concerning—verbal promises not honored, add-ons inflated without clear explanation, and critical obligations like trade-in payoffs neglected. I've had to escalate with formal letters and am considering complaints to FLHSMV, the Florida AG, and BBB. I would not recommend this dealership to anyone. Do your homework and consider shopping elsewhere for honest, transparent service. Buyer beware. More

John Sullivan was really helpful, nice guy, showed us multiple cars, we didn't buy but I would recommend him to anyone. multiple cars, we didn't buy but I would recommend him to anyone. More

I am very pleased with the work that was done to my car. Mike S eased me through and is awesome! I will be coming back here in the future! Thanks again Mike S eased me through and is awesome! I will be coming back here in the future! Thanks again More

I really enjoyed my experience at this dealership and although I did not make a purchase, John Sullivan made the entire experience so pleasant I will only be shopping with him from now on! although I did not make a purchase, John Sullivan made the entire experience so pleasant I will only be shopping with him from now on! More

Super nice employees and very knowledgeable. Salesman and GM so helpful. Clean and comfortable facilty Salesman and GM so helpful. Clean and comfortable facilty More