Kia of Santa Fe

Pleasant, Jose had me in and out. I am happy I chose Santa Fe kia I am happy I chose Santa Fe kia More

Dishonest, condescending, constant bait and switch tactics, unwilling to work with military buyer, advertised no add on fees but forced more than $750 of non optional add ons. Many monetary punishment tactics, unwilling to work with military buyer, advertised no add on fees but forced more than $750 of non optional add ons. Many monetary punishments for not taking a loan out with them. Up charges for paying cash. Provided incomplete paperwork with a negative attitude towards customer service. Confrontational approach to answering buyer questions. More

I ORDERED A CAR AND PUT DOWN A DEPOSIT ON 02/19/2022. I ORDERED A 2022 KIA K5 WHITE GT LINE AWD PREMIUM. I WAS TOLD AND PROMISED THAT WE WOULD HAVE A VIN IN FOUR WEEKS FROM THAT TIME. COME TO FIND OUT SH I ORDERED A 2022 KIA K5 WHITE GT LINE AWD PREMIUM. I WAS TOLD AND PROMISED THAT WE WOULD HAVE A VIN IN FOUR WEEKS FROM THAT TIME. COME TO FIND OUT SHE QUIET DIDN'T TEELL ME AND NOBODY GOT IN CONTACT WITH ME ABOUT MY CAR TO UPDATE ME OR LET ME KNOW THEY WILL BE TAKING OVER SINCE SHE WAS NO LONGER THERE. TALK ABOUT BAD CUSTOMER SERVICE BUT THAT WASN'T EVEN THE WORST PART. I WAS TOLD THE CAR WOULD BE HERE IN AUGUST OF 2022 OR POSSIBLY SOONER. I WORK IN THE CAR INDUSTRY SO I UNDERSTAND CARS ARE HARDER TO GET BUT TO BE WAITING 6 MONTHS AND COUNTING BUT I HAVEN'T HEARD A WORD THATS RIDICULOUS. SO THEN I GO INTO THE DEALERSHIP AFTER LEAVING MULTIPLE LEADS ONLINE, LEAVING MESSAGES FOR THE SALES MANAGER GREG AS WELL AS THE GM, AND CALLING AND STAY ON HOLD I STAYED ON HOLD FOR TWO HOURS TODAY THAT IS OUTRAGEOUS!!! SO I GO INTO THE DEALERSHIP DROVE ALL THE WAY FROM RIO RANCHO AND GET THERE JUST TO BE TOLD THAT THEY NEVER ORDERED MY CAR, HAVE NO RECORD OF IT, AND HAVE NO IDEA WHEN IT WILL COME IN WHEN I HAVE A SIGNED PAPER SHOWING THE ORDER IS BEING SUBMITTED AS WELL AS PRICE AND THE DEPOSIT I PUT DOWN AS WAS TOLD IT WOULD TAKE FOUR WEEKS FOR A VIN SO TO ME THAT SOUNDS LIKE IT GOT ORDERED. I WAS ALSO TOLD BY THE NEW SALES LADY THAT I TALKED TO THAT I WOULD NOW HAVE TO PAY MORE FOR A 2023 WHEN THAT IS NOT WHAT I ORDERED AND NEVER AGREED ON PAYING MORE MONEY OR WAITING THIS LONG WITH NO UPDATE. IM NOT SURE WHY I CANT GET AN ONEST ANSWER AND MY CAR HERE. IM NOT SURE WHERE MY CAR IS OR WHAT IS GOING ON BUT THIS IS AWFUL CUSTOMER SERVICE!!!! More