Kia of San Angelo

Not at all a good experience, refused oil change service, which leaves me without a place to service my van. I was told after speaking with customers in waiting area of my experiences with KIA San Angelo, I which leaves me without a place to service my van. I was told after speaking with customers in waiting area of my experiences with KIA San Angelo, I was told to leave or the police will be called. When speaking with customers in waiting area I was told by the service manager said that I should not be speaking like that in front of children. Note that I was not cussing or raised my voice during the conversation. When leaving the ladies told me that they were sorry I had to go through what was happening. I was telling the ladies that they need to be careful of the safety features on their KIA's that they are not dependable in my opinion. The service manager then told the ladies that I was just mad that I had backed into a trailer. I had spoke with the salesman that sold me my $48,000.00 van and nothing that was promised had been given as it was over a year, which was only good the first year. I told him nothing was mentioned that their was a time limit. I wanted to state that I did not get any follow-up from the salesman, he stated he did, I said no you did not. He then stated that they record all calls to the customers. I knew that he was giving me a untruthful comment. If I am wrong I would like to hear the conversation that he said that we have had. Please note, not at ant time that anyone in the dealership asked me "What can we do to make this right" nothing at all. So I have made signs that are on my van stating the issues thru KIA San Angelo. I have had many people ask and read the signs, even driving down the road I noticed cars pacing my van to read the signs. They also stand behind the van to read the signs when park,I have had to wait twice so far when backing out for them to finish reading the sign. I know that customer service goes a long way with people, in my case it has not been pleasant. The local dealership stated that they are an independent and a franchise, so they will do as they please and refuse service. Their choice, as KIA USA will not be pleased with them not doing service or trying to please the customers. AUTO, INC. owns the franchise and I will also be contacting them about their local management and KIA USA. The signs will be remaining on my van until I have my issues resolved. I am sure that the post of my comments will be removed from their web page. More

Customer service was excellent! The process of purchasing the vehicle was little slow compared to other dealerships in the area. Overall, I had a good experience. The process of purchasing the vehicle was little slow compared to other dealerships in the area. Overall, I had a good experience. More

Quick and efficient service, I was out in less time than they predicted and they didn’t push services on me. they predicted and they didn’t push services on me. More

While on a Holiday visit from SC, I had the wife’s KIA 16,000 Km maintenance and oil change done. Great work and friendly people. Thanks 16,000 Km maintenance and oil change done. Great work and friendly people. Thanks More

I've had my car now years and every time I/we come in for service it's nothing but outstanding. Robert was extremely professional in taking care of what needed to be done with my KIA Soul. Thank you Robert. service it's nothing but outstanding. Robert was extremely professional in taking care of what needed to be done with my KIA Soul. Thank you Robert. More

First off, I was told when I got there I didn't have appointment, which i did. I called Tuesday to set it up. Then, I was told my car would be ready around 4;15. I got a call around 4:15 saying it wou appointment, which i did. I called Tuesday to set it up. Then, I was told my car would be ready around 4;15. I got a call around 4:15 saying it would be another 20-30 minutes. I show up at 4:45 and my car is still not ready. So, no wash or vacuum service done as promised. More

Quick and easy! I was kept in the loop and was basically in and out. I was kept in the loop and was basically in and out. More

Service was thoroughly explained and I was afforded the opportunity to pick the services I wanted. opportunity to pick the services I wanted. More

Chris was very helpful after someone's door dinged my car. Answered all my questions and setup my appointment for repair. car. Answered all my questions and setup my appointment for repair. More

Everything was great from when I arrived until I left. I was treated very good I was treated very good More