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Kia of Port Charlotte - Service Center

Port Charlotte, FL

4.5
2,242 Reviews

2,242 Reviews of Kia of Port Charlotte - Service Center

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March 20, 2022

Scheduled an oil change and tire rotation. Was told the whole process would take approx. 1 1/2 hrs. Was there approx. 3 hrs. They were very apologetic. Offered to provide a rental car, but More

by JLD9362129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Reinhardt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Kia of Port Charlotte responded

Thank you for your feedback. Our Service Manager is working diligently to add more staff to our express lube team as we have been a bit short staffed. We apologize for the prolonged wait, as it is not typical for that service. We hope you will give us another chance to keep your business.

March 20, 2022

Great people that made room for my car to get fixed. All was fixed with great smiles. More

by Jimenezdavid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Calderon
Mar 21, 2022 -

Kia of Port Charlotte responded

Thank you for your positive feedback!

March 19, 2022

All good but service took 2. 5 hours...got there at 10:30 and left at 1:00. Oil change and tire rotation More

by MINGLEINN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Bonilla
Mar 21, 2022 -

Kia of Port Charlotte responded

Thank you for your feedback. We are in the process of procuring more express lube staff as it is not our intention to take that long for your oil change.

March 19, 2022

Fast, great service, great communication. The attendant answered all questions. The car was ready fast. More

by ANDREEANAGY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with our Service Department!

March 19, 2022

Staff is friendly and always a good experience. On my 3rd Kia and I’m very pleased with the dealership More

by jlbenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Calderon
Mar 21, 2022 -

Kia of Port Charlotte responded

Thank you for your five star review and positive comments!

March 19, 2022

Excellent service and Henry was great to work with! My car was done in a very timely manner as well. More

by SHARONRODELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Bonilla
Mar 21, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with our Service Department!

March 18, 2022

They were very understanding and listened to me completely. I had to wait almost 2 hours but they had a nice place to sit. Snacks and Drinks were offered and they had good wifi and charging station More

by CHEVYGIRL2611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Kia of Port Charlotte responded

We appreciate your five star review!

March 18, 2022

Service experience was great. Employees were pleasant and knowledgeable. Facilities were clean and presentable. Will be back for future service. More

by DAVID_CROWL85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Calderon
Mar 21, 2022 -

Kia of Port Charlotte responded

Thank you for your five star review! We look forward to seeing you again.

March 17, 2022

Feels like family from the moment you walk in the doors! Excellent service in all departments! Love this dealership! More

by my2tweenies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Kia of Port Charlotte responded

Thank you for your five star review!

March 17, 2022

Fast friendly service. Gentlemen at desk took time and care during drop off and pick up. More

by GODSMACKER78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with Steven in service!

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