Kia of Leesburg - Service Center

Ryan Raghunauth made my 2 trips to your dealership as pleasant as humanly possible and was extremely helpful, honest, friendly yet always professional, he is definitely an asset to your dealership! Rest pleasant as humanly possible and was extremely helpful, honest, friendly yet always professional, he is definitely an asset to your dealership! Rest assured I will return. More

I recommend this dealership, ease to make appointments, knowledgeable crew, quick service and excellent communication. knowledgeable crew, quick service and excellent communication. More

Ryan Raghunauth was amazing! I felt he was very honest when discussing what my car needed. It took a few trips in, but my car is working great now! I felt he was very honest when discussing what my car needed. It took a few trips in, but my car is working great now! More

Service advisor provided great customer service from start to finish. Kept me informed throughout the entire service. start to finish. Kept me informed throughout the entire service. More

Very nice clean facility. The staff is always helpful. My car is always ready we stated. The staff is always helpful. My car is always ready we stated. More

I have been with KIA since 2010. Reason I have stayed with KIA this long has been because of excellent customer service. When I bought my 2024 KIA Sportage and needed to bring my Reason I have stayed with KIA this long has been because of excellent customer service. When I bought my 2024 KIA Sportage and needed to bring my vehicle in for service, I noticed many new faces and unfortunately the experience that I had was extremely stressful. Follow up with customer by service advisor DEFINITELY needs to be improved. I was told that Ryan Cross was new, so I am hoping that his customer service skills will improve. Customer communication was Literally non-Existent. Had I not made it a point to be proactive and reach out via text, as phone calls were not returned, I would not have heard anything. Which continued to be a challenge throughout the time my vehicle was there, I then felt the need to reach out to the General Manager Yohan Danino and Service Manager, Jose Toledo. These two gentleman were EXCELLENT. They both took the time to listen and HEAR my concerns. They took the time to research the issue, pick up the phone and contact their counterparts for assistance and managed to resolve issue within a 2 week period after our initial conversation. The timeframe that my brand new car was at KIA for service was from July 23, 2024 to September 10, 2024. Overall I will continue with KIA. as I have recently purchased my new car from them. I am hopeful that KIA of Leesburg will be able to keep their current Managers on staff, as well as provide educational opportunities to their service advisors on the importance of customer service as that is probably 90% of their job. Customer service and perception are key to a happy buyer/customer. Thank you for giving the opportunity to share my experience with KIA of Leesburg. More

Friendly service! Really like that they send you a short video of the inspection and everything that they are working on. Really like that they send you a short video of the inspection and everything that they are working on. More

I sat for 2 hours emy SUV was in service. I never heard from anyone the whole time. Now 6 days later, I get a notice that my auto has some suggested work that should be done. I never heard from anyone the whole time. Now 6 days later, I get a notice that my auto has some suggested work that should be done. More

Great service. Ryan Raghunauth. in the service department was super friendly and helpful. Appreciated the video that was texted to me while I waited keeping me upda Ryan Raghunauth. in the service department was super friendly and helpful. Appreciated the video that was texted to me while I waited keeping me updated on my vehicle. More

KIA of Leesburg is a great establishment! The facilty and folks are great. My buying experience with Tim was great and the service department has been 5 star. The facilty and folks are great. My buying experience with Tim was great and the service department has been 5 star. More