Kia of Leesburg

Dedicated to making sure that the customer’s needs were met. They are not looking to just make a sale but to gain a dedicated customer. met. They are not looking to just make a sale but to gain a dedicated customer. More

I purchased my 2020 leased Sorento on May 8th. Still waiting for my new registration which the old expires May 31. My birthday is in May. I have called 2 times and still have not got a call from Still waiting for my new registration which the old expires May 31. My birthday is in May. I have called 2 times and still have not got a call from Finance about this problem. I have talked to Ajay on 5/23 and 5/25 and he assured me he would contact Finance. I told them a few times when I purchased the leased car that the registration would expire in May. I am also waiting for the ServiceDept. to let me know about a noise problem in the steering. that should be under warranty. They are waiting for KIA to give them an answer. How long does that take??? As you can see I am not a very happy customer at this time. So that is why I checked only one star. Would love to hear from someone that is in charged. Laurie was the sale person I always dealt with and had no problem with her. However she is on a few weeks vacation now so I asked for a manager and got Ajay to help with the problem. We have purchased 2 Kia Souls and the leased Sorento from this dealership never having a problem until now. I paid cash for my Sorento buy out. More

I was told my recall would take 1 1/2 hours. I chos to stay at the dealership until stead of being driven elsewhere because of that time given They were quite off because it took them over thre I chos to stay at the dealership until stead of being driven elsewhere because of that time given They were quite off because it took them over three. I was given a number to text with questions and they were ignored. I was called to come to the service desk for a free gift and for a free estimate on my car. Stood there for 30 minutes before I was acknowledged. There was no gift and it became a hard sell to get me to trade in my perfectly good car for a newer one. I had no intentions of trading in, but I give them credit for trying. I had nothing better to do while waiting for my car. Their waiting area is clean and they had coffee and snacks so that was very nice. More

Scheduling the appointment was terrible. I called for 3 weeks, leaving messages and no call back. I called one Saturday and was told the schedulers don't work on Saturdays. She said she I called for 3 weeks, leaving messages and no call back. I called one Saturday and was told the schedulers don't work on Saturdays. She said she would transfer me the supervisor and then she disconnected me. If i didn't have the contract with Bill Bryan for free oil changes I definitely would not have used your service. The actual service was fine. They did a good job washing my car and vacuuming it out. I hope you will greatly improve the Scheduling process. More

Staff very pleasant. They stayed after hours to complete the purchase process. Overall great experience! They stayed after hours to complete the purchase process. Overall great experience! More

The tech did not reset the oil % gauge or any other gauges they needed resetting but he found time to adjust all the personal driving settings on the control panel Annoying gauges they needed resetting but he found time to adjust all the personal driving settings on the control panel Annoying More

This is the xxxxtiest Kia dealership I have ever came across. I will never buy another Kia from this company again. I have bought three Kia’s from this dealership and I will never go back there again eve across. I will never buy another Kia from this company again. I have bought three Kia’s from this dealership and I will never go back there again ever your service center sucks. More

I’ve been told my part would be ready a week ago and if I didn’t call, they wouldn’t have taken it to paint. didn’t call, they wouldn’t have taken it to paint. More

Had a wonderful salesman, Christian! Very knowledgeable! Very kind to answer all questions! Nice car buying experience! Very knowledgeable! Very kind to answer all questions! Nice car buying experience! More