Kia of Everett - Service Center

Took Good Care of Me. I got there early. They got me out early. I just dont understand why the recommended fixes are so expensive. 450.00 bucks to change brake fluid?????? I got there early. They got me out early. I just dont understand why the recommended fixes are so expensive. 450.00 bucks to change brake fluid?????????? That is unreasonable. More

Disappointed doesn’t begin to address it. $180 plus tax for an insurance claim, waited 7 months for the part and they NEVER contacted me once, then when part came it did not include labor to $180 plus tax for an insurance claim, waited 7 months for the part and they NEVER contacted me once, then when part came it did not include labor to install. Unbelievable and I only got $ for part, not estimate. Would have had to come up with additional $600 and go back to insurance to see if they would pay for it. Honestly, who does business like this??? Sad More

Staff was super friendly and easy to work with. They were able to diagnose my issues quickly. They were able to diagnose my issues quickly. More

Knowledgeable and helpful sales and service staff, with a comfy waiting room, work space and wifi available, and plentiful snacks, water, and coffee. comfy waiting room, work space and wifi available, and plentiful snacks, water, and coffee. More

Erik, the manager, is always so helpful and knowledgeable. Service was actually very quick and thorough. Expected to be waiting 2-2.5 hours and previous services have gone WAY past that; called knowledgeable. Service was actually very quick and thorough. Expected to be waiting 2-2.5 hours and previous services have gone WAY past that; called me a little over an hour later to get me a ride back as it had been completed. More

Service was completed on time. Lyft was good. I don’t like the minimum required words here. Lyft was good. I don’t like the minimum required words here. More

Friendly service and detail d info on what my car will need to have done. Great experience! need to have done. Great experience! More

Service was excellent, the vehicle had been taken to Bellingham Kia multiple times and had not been fixed. At Bellingham Kia they were using process of elimination to fix the problem at the customers ex Bellingham Kia multiple times and had not been fixed. At Bellingham Kia they were using process of elimination to fix the problem at the customers expense and time. The service and the customer relations there at Everett Kia is outstanding, they kept us up to date on the repair timeframe and the issues the vehicle had. Steve Weedin restored our faith in Kia and was very professional. This is the customer service everyone needs to experience. Unlike the Bellingham branch. More

I have been using this dealer since buying Sorento 7 years ago. Happy with service dept. years ago. Happy with service dept. More

The reason for the 2 stars is based on the extra warranty that I purchased vs what they say they are covering. There was an issue with a seatbelt in the backseat and they said the warranty wouldn’t cover re that I purchased vs what they say they are covering. There was an issue with a seatbelt in the backseat and they said the warranty wouldn’t cover replacement costs based on grime. I purchased the most expensive and expansive warranty coverage and the sales person said at one time another client had some kid bleed all over the back seat and it was covered. But a seatbelt with grime isn’t? Seems like a possible waste of money. It’s disappointing. More