Kia of Columbia

Matt Croissant was great to work with and kept me in the loop during the entire process of waiting on my Telluride to get here. He sent me video messages periodically throughout the process to keep me updat loop during the entire process of waiting on my Telluride to get here. He sent me video messages periodically throughout the process to keep me updated on what was going on. I never had to be left guessing if there was an ETA yet or if they had forgotten about my order. The process was smooth when picking it up from the Kia dealership as well! Recommend Matt and Kia of Columbia. More

Novy and Kia of Columbia were absolutely awesome to work with. We were able to find the exact vehicle we were looking for and they worked with us on all our pricing options. They made the process absolutely with. We were able to find the exact vehicle we were looking for and they worked with us on all our pricing options. They made the process absolutely seamless especially after we were burned at a different Kia dealership a few days prior. Cold not recommend Novy enough, he answered all my texts/calls in a timely manner and was extremely personable. More

This was my second vehicle I have bought at Kia of Columbia and both times I have been beyond satisfied! This time Matt was great to work with. He listened to what I was wanting and was able to secu Columbia and both times I have been beyond satisfied! This time Matt was great to work with. He listened to what I was wanting and was able to secure the vehicle that was on order from the dealer during a time that new cars are not easy to come by! Matt always kept me informed, was NOT pushy at all and very friendly! The fiance office job me a better than anticipated rate also. I highly recommend the dealership and Matt! More

I definitely would not recommend Kia of Columbia. The sale person wasn't bad, but inwas sold a vehicle that they didn't have all of the paperwork for. Talked to them on the phone and was told that the sale person wasn't bad, but inwas sold a vehicle that they didn't have all of the paperwork for. Talked to them on the phone and was told that the paperwork got lost in the mail. On the plus side they said that they would pay all the late fees and the renewal fees for personalized plates, plus any tickets that I may get. More

Took our Kia in for warranty work. The fuel line was not properly reconnected and the engine caught on fire within 5 miles of leaving the dealership. The car was totaled by the insurance company. properly reconnected and the engine caught on fire within 5 miles of leaving the dealership. The car was totaled by the insurance company. More

Kia of Columbia has the worst service department. I have purchased several new vehicles and referred a couple of people to this dealership. Once the sale is closed that is the extent of the customer servic purchased several new vehicles and referred a couple of people to this dealership. Once the sale is closed that is the extent of the customer service. I just wanted an oil change. I have called several different times. They are always too busy at least on that day. So I decided to call a whole week in advance just for an oil change. They do not have any opening for the time I need. If they are so busy EVERY day and too busy to do a basic oil change, they may need more service people. I would expect when you call to get an oil change they would say "sure come on in". Guess it doesn't work that way anymore. I think it still does at Jiffy Lube which is where I will start going or another dealership. I'm old school and feel like my $35,000 was worth a little more to them. They also would not let me test drive a Telluride by myself. Even after being a loyal customer. Other dealers let me drive what ever I want by myself. No trust. But I have to trust them. HA! As long as I live in this town, I will never buy another Kia from Kia of Columbia. What a shame. I also will never refer another person. . Thanks Kia of Columbia for the lousy customer service and making me feel like I was just another annoying customer . More

We got our 2020 Kia Sorento and it was the best place to purchase a new car. Hilario Delgado Rea was our sales person and he was a great guy. He helped us get the best deal we could have. I would recommend purchase a new car. Hilario Delgado Rea was our sales person and he was a great guy. He helped us get the best deal we could have. I would recommend him look him up at Kia of Columbia his a great guy! More

I purchased a car from Kia two weeks ago and the experience couldn't have been better. Novy Foland was great! I never felt pressured and I will definitely come to buy a car here if the need arises a experience couldn't have been better. Novy Foland was great! I never felt pressured and I will definitely come to buy a car here if the need arises again. More

After being purchased by Joe Machan's group I had a very good experience all around. My salesperson Novy Foland was awesome!!!I will definitely deal with him again! good experience all around. My salesperson Novy Foland was awesome!!!I will definitely deal with him again! More

My experience buying the car here was great. Novy could not have been more helpful and I never felt pressured. It was a very positive experience. However, one of the features on the car isn't working and not have been more helpful and I never felt pressured. It was a very positive experience. However, one of the features on the car isn't working and I was told to go to service. I waited for one customer to take her turn and then expected to be at least asked what I needed. Instead, the one person working made a phone call related to the previous customer (who had left) and then took off his mask (which are mandated in our community). A second person was working in his office and he also had no interest in finding out what I needed. It was by far the worst experience I have ever had at a dealer. More