Kia of Carson - Service Center

Excellent customer service by Ms. Shanarah Roberts. Very professional, clear communication and positive attitude she kept me updated the whole time I was waiting for my car to be ser Shanarah Roberts. Very professional, clear communication and positive attitude she kept me updated the whole time I was waiting for my car to be serviced, she has the people-first attitude and she was also very knowledgeable. Thank You Very much Ms. Shanarah for being Kind, helpful and professional, you are undoubtedly a great asset for Kia of Carson and any business that deal with customers should have a person like you with the 5 star customer service attitude Keep up the good work. More

Kaitlyn was super helpful and the services were done so quickly and efficiently. I’ll be back to work with Kaitlyn again! quickly and efficiently. I’ll be back to work with Kaitlyn again! More

The Service Provided was Excellent, Joseph was able to get my Service and Recalls completed in a timely manner get my Service and Recalls completed in a timely manner More

Even with an appointment, I have to wait between 3 and 5 hours just to have my vehicle checked or serviced. The service advisors are a total joke. They are the middle person between the mechanics and the hours just to have my vehicle checked or serviced. The service advisors are a total joke. They are the middle person between the mechanics and the customers, but they seem to avoid customers as much as possible. They ignore text messages, emails, and phone calls. Especially after 5pm, no one answers the phone at the service desk. They are more interested in looking at their cellphones than in helping customers. They never have courtesy vehicles available. They don't seem to care how much money customers spend at their dealership. It would also be nice to have some water and coffee available for customers. It is July 2023, and COVID-19 is no longer an excuse. More

Great customer service. Great timing and organization. Loved the improvement in my personal vehicle. Thanku Great timing and organization. Loved the improvement in my personal vehicle. Thanku More

They typically do a good job. I may have questioned a couple things in the past, but overall good service I may have questioned a couple things in the past, but overall good service More

Baylee was courteous, professional, and timely with all her communication with me during my service! her communication with me during my service! More

Andrew is awesome, he conveys info well and works for his customers in difficult circumstances. customers in difficult circumstances. More

I have been coming to KIA of Carson for years! Wouldn't go to any other dealership!! Wouldn't go to any other dealership!! More

Awesome experience working with Johnny Jimenez, he helped me when I arrived at Kia to service my vehicle. Explained everything in detail and made sure I got my vehicle back the same day. me when I arrived at Kia to service my vehicle. Explained everything in detail and made sure I got my vehicle back the same day. More