Kia of Carson - Service Center

I go here instead of Cerritos cuz it’s closer and the staff is better. staff is better. More

Did a great job managing an unexpected delay in service. Spent time checking to make sure I was ok outside of my car. Didn’t expect that, but something that is missing in customer service these days. Spent time checking to make sure I was ok outside of my car. Didn’t expect that, but something that is missing in customer service these days. More

Brought in my 2023 kia forte for service. The service deptartment was really busy but Billy Rubio(my service advisor) was able to get me in and out in a timley manner. I will continue to serv The service deptartment was really busy but Billy Rubio(my service advisor) was able to get me in and out in a timley manner. I will continue to service my vehicle at this facility. More

Being coming to kia of Carson since 2007 at the old location and have always being treated very professional and kind from Yuri Sanchez . I would never go to another dealership only Kia of Carson location and have always being treated very professional and kind from Yuri Sanchez . I would never go to another dealership only Kia of Carson More

Customer service is solid and always feel like I am well taken care of by all the staff. In particular Kaitlyn Sajonas is on top of her game when it comes to customer service, attentiveness and helping to q taken care of by all the staff. In particular Kaitlyn Sajonas is on top of her game when it comes to customer service, attentiveness and helping to quickly navigate the service process efficiently. Great communicator and takes 100% ownership to get answers for me even in things she might not know about (I.e. service lost my wheel lock tool last time and she was able to secure me replacements without a hassle). More

My experience with Cristina Benitez and Carson of Kia has been nothing short of spectacular. Kia of Carson is not the closest Kia dealership to my home, but it is the only Kia dealership that I do (and wil been nothing short of spectacular. Kia of Carson is not the closest Kia dealership to my home, but it is the only Kia dealership that I do (and will continue to do) business with. The dealership is a little shy of 20 miles from my home, but the great customer service that I receive is absolutely worth taking the drive. The service department, especially Cristina, is always professional, attentive, honest, and friendly too, when I need service/maintenance on my vehicle, or even when I just have questions. They are also very accommodating with scheduling appointments and they make everything very smooth and easy through the use of things like sending status updates via text, as well as allowing for payments to be made through the website or link sent via text. They are very thorough with the videos of the inspections that are sent and the documentation that is sent. As a woman, I feel safe dealing with Kia of Carson. I also love that they will drop me off and pick me up from the mall while I wait for my vehicle. I truly appreciate the service that I receive from Cristina Benitez and at Kia of Carson. More

Kaitlyn is such an attentive person. She listened well to my concerns about my car and my budget. She took the time to explain the services I needed and the importance. She never acted a She listened well to my concerns about my car and my budget. She took the time to explain the services I needed and the importance. She never acted as if she was in a rush, yet I know your service department is extremely busy. I’ve owned 3 Kia’s and I’ve bought them all from your dealership and I’ve never been fully satisfied with the service department. Typically you don’t return calls, my appointment time is always overbooked, and often there is a can’t do attitude as opposed to a can do mentality. I’m in the customer service business and Kaitlyn just restored my confidence in Kia of Carson. Honestly, she should be mentoring the rest of your staff. She truly knows how to satisfy her customers and retain your customer base. I felt like I was dealing with a real person as opposed to a bot. More

Awesome experience working with Johnny Jimenez. .make sure you ask for him when you come have your vehicle serviced. He was beyond helpful and made sure to answer all my questions. .make sure you ask for him when you come have your vehicle serviced. He was beyond helpful and made sure to answer all my questions. More

Alexis, thank you so much for your help ! ! My vehicle was stolen, I was so sad. You assured me that you would take of my baby! And you sure did you said you would do. I really really appreci ! My vehicle was stolen, I was so sad. You assured me that you would take of my baby! And you sure did you said you would do. I really really appreciate you! You even checked in on me a few days after I picked up my vehicle. That’s great customer service & care. Thank you!!! More

Vanessa was service advisor and she was very helpful. Will ask for again next time Will ask for again next time More