Kia of Auburn

Excellent Service My experience with this dealership was excellent from the minute we drove onto the lot until we left. Jaroskie (Rock) made us feel welcome and apprec My experience with this dealership was excellent from the minute we drove onto the lot until we left. Jaroskie (Rock) made us feel welcome and appreciated. He went above and beyond to find the vehicle I was looking for, going as far as calling their sister dealership to see if they had a vehicle available that was the color for which I was looking. He asked me if I could come back the next day as we visited the dealership at almost closing time and their sister dealership did not have time to get the vehicle to me. Upon going back the next day, the vehicle was there waiting for me at the appointed time. The financial manager was also very friendly and instrumental in getting me the vehicle I wanted. They worked with me to ensure that I was satisfied with the vehicle chosen. Rock instructed me on the features of the vehicle and ensured I had a grasp of those features. During my wait time while the financial manager was preparing the paperwork, I was constantly asked if I was comfortable and if I wanted or needed anything. I was very comfortable and did not feel as if they were pushing me to do something that I did not want to do. I would recommend this dealership to anyone who is interested in purchasing a vehicle, used or new. More

Pleasant and extremely helpful car buying experience! Could! Great experience! Extremely helpful and polite. Got a great deal along with great service! Would recommend Taylor and the Kia of auburn group to anyon Great experience! Extremely helpful and polite. Got a great deal along with great service! Would recommend Taylor and the Kia of auburn group to anyone! More

Purchase of new 2015 Kia Rio Taylor Rowell went above and beyond to get us into an affordable new 2015 Kia Rio. Would definitely recommend him and Kia of auburn to anyone looking Taylor Rowell went above and beyond to get us into an affordable new 2015 Kia Rio. Would definitely recommend him and Kia of auburn to anyone looking to purchase a new (or used) car!!! A+ service!!!!! More

All car buying should this way. Tony Johnson is the best sales person on the lot .he know the products he sales from the front door to the service department..Tony looks after the Tony Johnson is the best sales person on the lot .he know the products he sales from the front door to the service department..Tony looks after the customer as if he is buying it his daughter or son.He is great!!!!!.Tony make car buying fun.. Al & Martha W.. More

A wonderful experience This was just such an awesome car buying experience for me. I truly feel that what I wanted mattered to such a wonderful team at Kia of Auburn. I to This was just such an awesome car buying experience for me. I truly feel that what I wanted mattered to such a wonderful team at Kia of Auburn. I told Taylor what I wanted and he made it happen for me. I definitely feel this was a very happy experience for such an important decision . Thanks again Taylor and the Kia team :) More

Credit check w/o permission,told vehicle I wanted didnt exis Came into dealership explore options for a new car for my boyfriend (he was the one shopping, I rode along). Was immediately approached by Wallace who Came into dealership explore options for a new car for my boyfriend (he was the one shopping, I rode along). Was immediately approached by Wallace who rudely gestured his hand towards us and said "ID's?" before fully introducing himself or explaining what our ID's were needed for. Started off talking to my boyfriend but turned all focus to myself after asking about my income and educational status. It did not go unnoticed that for the rest of our visit, Wallace no longer discussed any car or finance options for my boyfriend (who we came in for) but instead relentlessly attempted to pressure me into agreeing to buy a car that day despite the fact that I repeatedly expressed that was not my intentions and I will not be pressured into making an unplanned purchase. Wallace proceeded to take my boyfriend and I on a test drive in the Kia SOUL, but failed to actually explain any features of the car when asked. He instead indulged in his relationship life, which I found extremely unprofessional. The highlight of my test drive is when Wallace told me the Hybrid version of the Soul, the KIA Ev, DID NOT YET EXIST. He had not known that I had already done research on the car and knew that though they did not have the car at the Auburn location, it does indeed exist and is being sold elsewhere (I've even seen these cards on the road). To top it off, I received an alert from my credit monitoring system that a credit check had been added to my credit report- Which should have never occurred as Wallace told me that the "personalized finance options (really just a generic flyer with the same "offers" being presented on the radio) were based on an estimate of my credit score verbally provided by me. It has been my experience that before anyone runs a credit check, they throughly explain to you that it is about to happen and make sure they have permission. Several times I asked to see the specific details of the cars warranty, the most he responded was "It covers everything for 10 years". He also insisted that in order to give me the accurate APR for my "personalized" option, I would have to first agree to purchase the car that day before the finance office would do any more planning. Wallace Little tried to take advantage of two young people who he ASSUMED weren't well researched and could be easily manipulated. I am most insulted by his lack of creativity- his "efforts" to sell me a car while blatantly disregarding what I'm saying, no knowledge of the vehicle he is trying to sell, and even resulting to lying to my face to get a sale. More

Best interest in mind Tony Johnson is such a professional. He is very knowledgeable about the Kia products too. He had my best interest in mind and first and foremost wan Tony Johnson is such a professional. He is very knowledgeable about the Kia products too. He had my best interest in mind and first and foremost wanted me to satisfied and happy with my purchase. There was absolutely no pressure. If you are looking for a salesman that will work for you, he is the man. I will definitely send friends and family his way and will be a returning customer myself. More

Best experience ever Bottom line: save yourself a lot of time and money and just buy your vehicle here. Best customer service, sincere salesmen and best price. Taylor, is Bottom line: save yourself a lot of time and money and just buy your vehicle here. Best customer service, sincere salesmen and best price. Taylor, is a legit, good dude. At first I thought it was an "sales angle", but he is actually an honest salesman and we are now Facebook friends. I will probably buy my next car from him even if he cant get the best price, (which I doubt will happen). Buy here! More

Best Expereince Ever!! I wanted a NEW car so Tony put me in one. I never once felt pushed to drive this or that. Tony asked what I wanted in my new car and that's exactly wh I wanted a NEW car so Tony put me in one. I never once felt pushed to drive this or that. Tony asked what I wanted in my new car and that's exactly what he put me in. The experience was to easy to believe. I will definitely be a repeat customer. Great day in my favorite town. Leaving in a new car was just the "icing on the cake". More

made my dreams come true very helpful, and truthful. I would definitely send anyone that's looking to buy a car Auburn of Kia you rock thank you soooooo much James thank you so grateful. I would definitely send anyone that's looking to buy a car Auburn of Kia you rock thank you soooooo much James thank you so grateful. More