Kia Of East Syracuse

Best customer service! I have bought all of my cars here, and they have all been excelent quality. The customer service was exceptional very time I went. The whole process f I have bought all of my cars here, and they have all been excelent quality. The customer service was exceptional very time I went. The whole process for each buy was made simple and quick. And as a Spanish speaking person, I can say that the Spanish speaking representatives are very helpful and understanding of any situation you may be in. More

What a terrible experience I went in to Kia of east Syracuse for my first car ever. I was greeted by mark and shown a couple cars. I found a 2013 Ford Escape wich they said th I went in to Kia of east Syracuse for my first car ever. I was greeted by mark and shown a couple cars. I found a 2013 Ford Escape wich they said that was the only thing I got approved for they said. At the time I liked it and needed a car so I said that's fine. I notice the camera was having an issue let the sales rep know and said they would fix it. Go to the appointment and they said they could fix it even though they new it had an issue and I've had the car less then 30days. They gave me a temp registration and still have yet to get my permanent one. I go to move my car today and still mind you haven't had the car less then 30 days and I had fluids gushing out from underneath the car. The staff their is a joke the cars are obviously garbage. Beware do not go through what I am and waste your time. Go somewhere else! More

Don't buy a car here My daughter looked at buying a used car here. After having to force them to get any answers about financing they had raised the price of the car by a My daughter looked at buying a used car here. After having to force them to get any answers about financing they had raised the price of the car by a few thousand from the price on their web site and the interest rate was 22%. They are now refusing to refund her down payment. I WOULD NOT DO BUSINESS WITH THIS DEALER. More

salesman Michael Secules was very friendly & knowledgeable' Reallyl enjoy our Kia Sportage, Love the room and how it handles so well on the road. Has lots lots of room for passengers and items we need to carry Reallyl enjoy our Kia Sportage, Love the room and how it handles so well on the road. Has lots lots of room for passengers and items we need to carry and anylarge purchases we make. definetly thinking of getting another Kia when our lease is up. More

Poor Customer Service in Service and Parts. Got a quote for Ball joint replacement from KIA of East Syracuse on Thursday of $179. I asked if included parts and labor and he said "Included everyt Got a quote for Ball joint replacement from KIA of East Syracuse on Thursday of $179. I asked if included parts and labor and he said "Included everything." Sounded really great, but they told me I had to purchase the part from Parts department. Part was $95. After some calculation I figured the cost of labor was about $80. Called on Friday to reconfirm from manager. Manager was on vacation and talked to Bob. Bob told me "what ever was quoted was the price." asked him again to check. Answer "What ever was quoted, that's the price." Talked to the Manager, Sam Naples. He said Service was a separate entity and couldn't assist but would talk to the manager about it. Called on Monday talked with the Service manager Mike Knight. He said he could reduce the time from 1.5 hrs to 1 hr. That was the best he could do with a price from $195 to about $135. Called Parts Manager Pete Smith, and asked for a refund. Manager said "NO REFUND". Company policy. Talked to Sam again and he said Parts department is a separate entity and that the policy was set by Syracuse Auto Dealers Association(SADA). Called SADA and talked to Barbara, the Director. She told me that wasn't SADA policy and that KIA of East Syracuse was not a member in good standing with SADA and she has had problems with this dealership in the past. Called Driver's Village. SURPRISE SURPRISE! They told me the book hours for this job was ONLY 1 hour. The cost was $100.00. Policy on returned items, that were not special order,......100% guarantee return policy. So much for KIA of East Syracuse. Guess, from now on, with whom I am doing business. PLEASE do not take your car to KIA of East Syracuse. Now I know why it's called KIA (Killed In Action) More

By far the easiest car buying experience ! This was the best car buying experience I have ever had. Ed Perra was wonderful, he found me the perfect car at a great price! This was the best car buying experience I have ever had. Ed Perra was wonderful, he found me the perfect car at a great price! More

awful service dept had to have my car towed in the week of July 4th for a blown transmission hose. 700$. 3 days later, the car overheats again, and the a/c didn't work. had to have my car towed in the week of July 4th for a blown transmission hose. 700$. 3 days later, the car overheats again, and the a/c didn't work. brought the car back in ans was told it was a fuse and a fan. they are trying to say that the two are unrelated. other mechanics at other dealerships laughed at me and said they deff are. 700$ more for a fuse and a fan that should have been diagnosed the first time, and put myself , my kids and my family at risk while we drove our car. promised that they could fix it right away. so i continued to wait. shortly after they came back out to me to say they didn't have the hose and it would have to be overnight ed. promised my car by wed afternoon. waited all day for their call and finally, after 130 pm i got the call that the part did not come in, can would be fixed thurs. asked them to look at the trunk, since shortly after we bought it we had to bring the car in to fix the trunk lock due to manufacturer defect. now they are saying another 300 to fix that. the way you handled everything is awful and irresponsible and focused on anything but the client. the whole building is filled with excuses. i am beyond enraged. awful. just awful. be very careful if you bring your family car there. there is a good chance that you will be putting your family at risk, drained of money, and treated like the priority that you are not to them. More

Thank you for bringing your great customer service and genuine kind hearted nature to what started as a horrible "car won't start" Monday. On a day when smili for bringing your great customer service and genuine kind hearted nature to what started as a horrible "car won't start" Monday. On a day when smiling seemed unlikely. You not only made me smile, but laugh, a lot. I brag about you ALL every chance I get. Thank you for being you. Never change, my friends at Kia of East Syracuse. Ten star rating More

I wanted to let everyone know if they have interest in buying or leasing a new Kia, then this is the dealership I highly recommend to all. My wife and I have been searching for a new car for quite a while buying or leasing a new Kia, then this is the dealership I highly recommend to all. My wife and I have been searching for a new car for quite a while doing research on different makes and models. We decided to check out the new 2013 Kia Optima EX at Kia of East Syracuse. We met with Michael Secules and he is by far the BEST salesperson one could possibly want to deal with. He was very knowlegable, polite, courteous and was always there to answer any questions we may have. After test driving the vehicle, plus being very comfortable with the option package, handling, comfort and overall smooth ride we then knew this was what we wanted. When it came to negiotating the purchase there was NO pressure from Mike and he was always there if we had unanswered questions. We also met the Sales manager, Jerry Orendorf, and he also was a big part in us securing our purchase. Again, he is by far the BEST sales manager I've ever spoken with. Very friendly, courteous, and professional. He also was there for any questions we needed addressed. When we arrived at the dealership to pick up our new Kia it gleamed so clean I was reluctant in getting in it afraid I would get it dirty. Before departing the dealership the staff went over all the safety features, options, and how to use all the knobs, buttons, and bluetooth device. As I drove it away I said to myself, that I would not have had a clue what all these gadgets where for without the knowledgable, professional, courteous staff at Kia of East Syracuse. So, as a last reminder to all, if interested in purchasing a Kia please stop by and visit with the great staff and our sales associate Michael Secules. You'll be glad you did! Thank you....Ed & Elizabeth Emmons More

I had my car towed to Kia of East Syracuse for service on a Wednesday, i agreed to pay for all things which needed fixed. We ended up spending almost $700. 4 Days later my car stalled out on me again because a Wednesday, i agreed to pay for all things which needed fixed. We ended up spending almost $700. 4 Days later my car stalled out on me again because the fuel line they replaced was not done properly and had come off. I had to call into work and have my car towed back to the dealership again. Im a teacher and it's not easy for me to call into work just an hour before. I asked the service employee i spoke with about using a dealer car so that i could get to work while they RE fix what they had not done properly the first time. They told me know and so I had to rent a car for just 5 hours, and still had to pay for a full day. I tried speaking with the owner about my story and ask very politely if they would be willing to reimburse me for my rental car and towing fees since i had to spend all this money because his service department failed to fix something properly the first time. After almost a week with no response he called me and gave me an extended list of reasons why he could not pay me back. These are just my MAIN reasons for not recommending this dealership, there are several other minor reasons that made my time with them an unpleasant one. More