As a retired U.S. Army veteran who served actively for 22 years and worked a total of 30 years for the government, all I know is the importance of integrity. I've now been in the automotive industry for years! I was born and raised in Central NY, and I visit family every summer in Syracuse/Rochester. When my sister reached out to me with her desire for a new vehicle, Mr. Matt Miller is who I spoke with. Yes, he followed up after my initial inquiry, and everything was fabulous to the point of sending a document showing an interest rate of 6.14% with the specific monthly payment. When my sister went into the dealership, a better rate of 5.89% was offered, which is great! Considering the term, the savings were only around $3.00 a month, but over the said term, we're close to $300! When I asked Mr. Miller to compensate for the difference with a set of floor mats at his cost, he would not correct his mistake, which absolutely baffles me when more than $30,000 was just spent and financed through their dealership! The dealership wins, but where's the customer service, the client relation, or Mr. Miller's integrity by simply doing the right thing??? The math is easy if you know anything about the business. I know a lot of people in the area, and I WILL NOT send anyone there for business as long as the GM, Mr. Matt Miller, is in charge!!! I'm highly upset and wish that I sent my sister to another location that understands customer relationship management!

We highly recommend this dealership. Dan was our salesman and couldn’t have been more helpful and accommodating! Not to mention, this is the least pressuring dealership I have ever encountered! I really felt like they were working to help me get what I needed and wanted! This is hard to come by in the sales business, I believe. I will shop here for any future vehicle purchase!

I put a deposit on a vehicle in transit and agreed to pick it up on 12/11. They gave me a copy of the window sticker with VIN #. They called today and wanted to me to make sure insurance was in place. I asked them to confirm VIN number as I couldn't read some of the digits. It didn't match. They gave me a second VIN and it also didn't match. I said I would come to the office to straighten it out. The vehicle they said was mine had almost 200 miles on it. I said that is not what I agreed to buy. A vehicle in transit from the factory shouldn't have more than a few miles on it. They gave me a bunch of double talk, so I said give me my deposit back. They said they would send me a check. We'll see if I get it. I then went to Burdick Kia worked with Zen, their salesperson and he was excellent. I bought the same vehicle for the same with no hassles. Will go directly to Kia Burdick in the future, as I trade every 2-3 years. As an aside, my son bought the same vehicle from Kia East Syracuse about a month ago, and I just found out he had the same issue.

We purchased an EV6 after extensively reviewing the vehicle and pricing. Barbara, our salesperson, was excellent---very knowledgeable and extremely pleasant and bent over backwards to get us the model we wanted from out of state at the lowest possible cost to get it here within 6 days. She invited us to come back in a few weeks to see if we needed any help with the complicated (for us) vehicle computer electronics. I am 70 years old and she is the best sales rep I ever have worked with. Pricing was fair and in line with a "fair" to better price as reported by Consumer Reports. No contact with service, management directly.

Irresponsible and unaccountable management at this stealership. A scrap yard would be a better place to go for customer service and car help than Kia of East Syracuse. If you want your car stolen and vandalized this is the place for you!

Was time to trade in my 2020 Kia and look for another vehicle to lease. I wasn't so sure what I wanted. Jason helped me and my husband with the options we had and was very friendly , courtesy and diligent on making sure we made the right decision with the help with Gary too. So, we ended with a 2023 Sportage. Let the fun begin.