Kia Of Bradley

Excellent customer service!!!!! I came in looking for 2 vehicals one for my wife and my self. Bought a nice GMC Sierra and a Kia Optima. Great customer service no pressure atmospher I came in looking for 2 vehicals one for my wife and my self. Bought a nice GMC Sierra and a Kia Optima. Great customer service no pressure atmosphere. More

Overall car care and experience I am customer of Kia Bradley because of my experiences with Darin in auto service. His level of integrity and approach to honest vehicle care is beyon I am customer of Kia Bradley because of my experiences with Darin in auto service. His level of integrity and approach to honest vehicle care is beyond reproach. He has helped me when my vehicle have been damages as well as when I needed another vehicle to purchase. He has always recommended the most viable route for repairs and purchase. All of my vehicle come from the dealership where Darin has worked in the service department. Prior to dealing with him, I have always noticed the cavalier nature of people in this industry where piling on the repairs without thought of the time or costs, have always been disheartening. Darin always puts the customer first! Roland P. More

Made my wife happy with a new car Kirbey McCormick did a great job taking care of us. He was able to get my wife a car she was happy with and take hers in as a trade in. Kirbey McCormick did a great job taking care of us. He was able to get my wife a car she was happy with and take hers in as a trade in. More

Love this place - Great people My wife had bought a 2011 Sportage from AJ, I went in an bought a 2013 Kia Optima. A year later she traded in her Sportage for a 2015 Sorento and I t My wife had bought a 2011 Sportage from AJ, I went in an bought a 2013 Kia Optima. A year later she traded in her Sportage for a 2015 Sorento and I traded my Optima in for a 2015 Optima. Love the people and the service department. Couldn't ask for a better place to go. More

Great Car Great Deal I came the Kia of bradley to see a ford explorer but it wasn't really what i wanted. My sales associate AJ showed me a mercury mountaineer that was ni I came the Kia of bradley to see a ford explorer but it wasn't really what i wanted. My sales associate AJ showed me a mercury mountaineer that was nicer than i thought we could afford, but gave us a deal that was in our price range. Thanks for making it happen Kia of Bradley, we love our new car! More

Service Department is a dream! I have been taking my car to Kia of Bradley for service for several years now, and have never been disappointed. They consistently do great work and t I have been taking my car to Kia of Bradley for service for several years now, and have never been disappointed. They consistently do great work and their customer service is out of this world good. Service personnel treat me as if I were a friend or a relative. They don't insult my intelligence, or assume that because I'm a woman, I know nothing about cars. If repairs are needed, they tell me exactly what needs to happen, how much it will cost, and how long it will take, and let me make the decisions. They will tell me if it's a problem that needs repair immediately, or if it's something that we can just keep an eye on. Let's face it.. sometimes things don't go according to plan, but on the rare occasion - maybe one? - where I have had a minor problem or a question about the work after it's done, they willingly investigated my concerns and if something needed adjusting, they adjusted it. They are flexible and work around my schedule for appointments. They handle the heavy lifting when I need to rent a car. If I'm waiting for my car, they offer to take me to nearby businesses to shop or have lunch. My most recent visit was in late October for an oil change and I wanted them to check on a steering issue. They found the problem, repaired it that day, and I confidently went on my road trip the following week, without incident. I live about an hour's drive from this dealership, so taking my car in for service here is no small decision. There are a lot of dealers and service options available to me a lot closer to home. But I would not take my car anywhere else. I tell all my friends that they won't find this high level quality of service nor the courtesy and concern for the customer anywhere else. I haven't. I have dealt with dealers in several states for more than 40 years and this is by far the best service experience I have had anywhere, anytime. More

Exceptional My husband and I have both been utilizing The service department at Kia of Bradley for numerous years as they have repeatedly exceeded our requests an My husband and I have both been utilizing The service department at Kia of Bradley for numerous years as they have repeatedly exceeded our requests and expectations. The service itself is exceptional and the personalized attention by the Service Manager and staff is personal and genuine. Love these people. More

HAD MY CAR SERVICED HERE AND THEY DAMAGED IT Let me start off by saying I am absolutely disgusted by the lack of professionalism in this establishment. I had my 2013 Kia Optima SXL towed by KIA Let me start off by saying I am absolutely disgusted by the lack of professionalism in this establishment. I had my 2013 Kia Optima SXL towed by KIA roadside assistance because my car left me stranded on the side of the road. With only 45k miles on it this was a bit of a disappoint. Unfortunately, this was just the beginning to my nightmare. At first Kia of Bradley refused a rental car even though my internal engine failure was covered under my 10 year 100,000 mile warranty. After some arguing and a call to kia consumer affairs I was able to get a rental. I was told my car would take between 1 1/2 - 2 weeks since a total engine replacement would have to take place and it must be ordered/shipped in. 48 hours later I received a call from the service department saying that my car was ready for pick up. Upon arrival my car was missing the bottom portion to my front bumper, was out of gas, and the vehicle was out of alignment. I requested to talk with the "award winning" manager from the service department and he never came up front. Instead he got in his car and took off. So, I called the Bradley Police Department since my car was damaged in their care. The dealership blamed the poor tow truck driver even though we watched him load my car and he's been in business for 40+ years. It was myself, the officer, the tow truck driver, and now both managers from Kia of Bradley all standing there in the middle of the show room trying to come up with a plan on how to fix my car. Not only was I insulted and belittled by the manager in front of the officer but they refused to accept any responsibility for their actions. The tow truck driver even offered to go in on half of the repair cost and Kia still refused! I have never in all of my years ever been treated like this. Looks like it's time to lawyer up. Please do not waste your time. T. Ryder 11/13/15 More

Buyer Beware These Guys are Lying Snakes On 4/22/15 I bought a 2004 Buick Rainier CXL from Kia of Bradley stated "As Is" for $7350 total. The sales person (Nick) said there were a few small i On 4/22/15 I bought a 2004 Buick Rainier CXL from Kia of Bradley stated "As Is" for $7350 total. The sales person (Nick) said there were a few small issues with gauges, right mirror, gas cap, and the right rear tire had a "slow" leak. I asked Nick if the AWD was working properly and he said "yes" I asked if there where any major mechanical issues with the car and he assured me that the car had been inspected and was mechanically sound. After the test drive I did a series of sharp turns and other maneuvers to see if there was any noticeable drive-line or suspension problems. Nick noticed my actions and assured me that I was not going to find anything. I bought the car and drove the car 2 hours home and parked it so that I could order parts and start working on the minor fixes. During this drive I noticed the alignment was off and it pulled to the left, no big deal. The tire leak was caused from its aftermarket wheel being bent so bad that it could not maintain a sealed bead. This required me to buy new wheels because the cost of fixing the current wheel would have cost nearly the same amount. I took the Buick to Martin Automotive to have the tires mounted on the new wheels as well as have it aligned. It was discovered that the upper and lower ball joints where shot and a proper alignment was not possible. I went to the shop to look over the issue and that's when I started to get REAL the bad news. The tech test drove the car to check the wheel balance and noticed it was leaking fluid from the front. It had not been doing before. He put the car on the lift and saw that the front drive shaft from the transfer case to the front diff was missing and had been gone for sometime. He then checked the yoke on the front diff and there was a lot play in the gears indicating that the gears where in very bad shape. The leaking fluid was from a failed steering rack. Martin Automotive did the following repairs: Replaced the Front Differential assembly New Tie rod ends and bushings new steering rack new upper and lower ball joints Replaced the front drive shaft Re-Alignment and all required fluid changes. Totaling over $4500. After the repairs were completed was discovered that the transfer case was not working properly. Martin Automotive changed out the fluid and the problem seemed to be getting better. A closer look showed the rear diff was "locked" when it was under load causing the rear tires to "skip". This was traced to the front drive shaft and it's interaction between the front diff and the transfer case. Once the front shaft is removed the rear diff works as it should. This showed that the transfer case either is bad or the shift motor, that automatically switches the car from RWD to AWD if it detects slipping, is defective. During all of this I was calling Kia to talk about the issues. Eric who is the sales manager told me that I bought the car "as is" but he wanted to help. I told him I thought I had bought a mechanically sound AWD vehicle and what I got was not and a critical part for the AWD was not on the car when I bought it. Eric's only response was that I needed to bring the car in to Kia to have them fix it. I told Eric that I live 2 hours away and that the repairs where already being made. I was on a schedule and I didn't know if Kia would be willing to help. I emailed him the quote as well as the inspection sheet and pictures. Eric escalated the issue to Greg Brodsky (GM/Co-Owner). Greg called me late at night and stated he had a few ideas to make this right. It took 6 more calls over 2 weeks to finally reach Greg again. He told me that his only option was to have them fix it. He also said I was told of the defects on the car and that it was going to be auctioned, and I chose to buy it anyway. This is a lie. I would not have bought this car had I known it had the issues it did. Nor would I have bought a auction car. More

WORST EXPERIENCE EVER!!!!! They try to get you to buy a vehicle you don't want and pretty much all the used vehicles have some kind of problem they are running a junk yard over They try to get you to buy a vehicle you don't want and pretty much all the used vehicles have some kind of problem they are running a junk yard over there I'll tell ya. More